Freeman Pate

I own a 2020 Mitsubishi Outlander SEL. In the fall of 2023, the radio touchscreen failed completely, rendering the entire infotainment system unusable. Since my factory warranty had expire In the fall of 2023, the radio touchscreen failed completely, rendering the entire infotainment system unusable. Since my factory warranty had expired at that time, I paid out of pocket to replace the unit with a lower-quality aftermarket option. In March 2025, Mitsubishi Motors issued a letter acknowledging this known issue and extended the warranty to cover affected vehicles, offering repairs at no cost. I scheduled service at Bill Knight Mitsubishi in Tulsa, where they tested my original radio assembly to determine warranty eligibility. Because my vehicle had a non-OEM replacement unit installed, they informed me that further review was needed before a final decision could be made. There was an issue caused by the improper reinstallation of my replacement radio where several functions were disabled for three days. However, the dealership resolved the problem the following week and provided me with a loaner vehicle during the downtime. Currently, my warranty repair is on hold due to parts availability, but I’ve been assured that the OEM radio will be repaired once the necessary components arrive. While I was initially frustrated with the situation, dealership management has since taken several steps to support me through the process, and their involvement has improved my overall experience. More

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