Frederick McGrew

I got to the dealership about an hour before closing time I walked out with a car right after closing time however I requested a backup fob for my 2021 XT5 Cadillac haven't received it yet or any reply for m I walked out with a car right after closing time however I requested a backup fob for my 2021 XT5 Cadillac haven't received it yet or any reply for my request that's about the only negative I have so far otherwise I would give you five stars More

by rb6450 Verified Customer Verified Customer

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The dealership was more than what I was expecting. It’s clean, well organized, the service and its employees are very thorough, thoughtful, helpful, and kind. They made me feel comfortable and welcome It’s clean, well organized, the service and its employees are very thorough, thoughtful, helpful, and kind. They made me feel comfortable and welcomed. I’m a first time buyer so they allowed me to view all my options and help me find the right deal. They also met all my needs and wants. I couldn’t be more thankful for God allowing me to have had joined the Big Star family. Thank you Fred and thank you Deyme. More

by Jaterrion Kiel Verified Customer Verified Customer

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Big Star Cadillac went above and beyond helping me. I was able to trade in my truck and leave the lot in a 2025 Cadillac CT5 and I am beyond grateful. The diligence of this dealership has made me life I was able to trade in my truck and leave the lot in a 2025 Cadillac CT5 and I am beyond grateful. The diligence of this dealership has made me life long Cadillac buyer. Thank you again! More

by mosleyalex14 Verified Customer Verified Customer

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It's my first time to be the dealer. Peoples're nice and gave great custom Peoples're nice and gave great custom More

by rji Verified Customer Verified Customer

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All employees were professionally friendly and very helpful with the service. The environment was clean and exceeded my expectations. helpful with the service. The environment was clean and exceeded my expectations. More

by amluna93 Verified Customer Verified Customer

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I was treated very well. Great customer service! In the last week I’ve been to 3 dealership and these dealership by far was the best Great customer service! In the last week I’ve been to 3 dealership and these dealership by far was the best More

by Kensi1105 Verified Customer Verified Customer

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Jason and Fred were very helpful and accommodating during our time at Big Star. They took the time to help us understand our options. our time at Big Star. They took the time to help us understand our options. More

by BRIAN.CLARK0 Verified Customer Verified Customer

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My 2024 Lyriq had been on order for 18 months and still no sign of when it was coming in!!! There was a model that came in at Big Star just like the one I ordered. I called about it and talked to Frederic no sign of when it was coming in!!! There was a model that came in at Big Star just like the one I ordered. I called about it and talked to Frederick, he explained it was one that was also ordered for another customer. They had to give them xxx # of days to accept or not. Frederick told me he would call me as soon as they heard of the customer wanted the vehicle or not. To my surprise Frederick called me the next morning to tell me the customer didn’t want the car and if I wanted it,‘it was mine!!! That was the best news. Frederick and the rest of the staff made the whole process very easy. Within a couple of hours I was driving off in my 2024 Lyriq. Frederick has checked in with me a couple of times to see how I’m doing. He’s very personable and I would highly recommend him and Big Star Cadillac to anyone looking for their next vehicle purchase. More

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Fred greeted us on the lot. From the moment we got there, he was informative and helpful. He answered our questions, and was friendly and up front, without pressuring us. From the moment we got there, he was informative and helpful. He answered our questions, and was friendly and up front, without pressuring us. More

by robinwilson.12 Verified Customer Verified Customer

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Dealership willing to do what is necessary to resolve my issues. Very much appreciated.. Thanks issues. Very much appreciated.. Thanks More

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