Frederick James

Frederick James was great to work with… knowledgeable & helpful, working hard to make sure we left happy with our purchase. helpful, working hard to make sure we left happy with our purchase. More

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Fred was awesome, efficient, organized, and very knowledgeable about Subaru’s. I didn’t feel rushed, he answered all my questions and I am very satisfied with my purchase. I recommend this dealershi knowledgeable about Subaru’s. I didn’t feel rushed, he answered all my questions and I am very satisfied with my purchase. I recommend this dealership and ask for Fred!! More

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Frederick James was really very helpful and considerate. Made the process of buying a car enjoyable Made the process of buying a car enjoyable More

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Frederick James was my salesman and worked very professionally with me to get in to my new car! professionally with me to get in to my new car! More

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Frederick James was great to work with at subaru heritage Catonsville. I got a great black Friday special. The GM Nate was good with trade offer and Andy the manager made the deal easy. My finance rep John a Catonsville. I got a great black Friday special. The GM Nate was good with trade offer and Andy the manager made the deal easy. My finance rep John also did well.They have a good team. More

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Flexible and relaxed staff at a convenient and trustworthy location. Frederick was personable and willing to work with us. trustworthy location. Frederick was personable and willing to work with us. More

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Frederick James was easy going and great to work with. Made the purchase a non Hassle great experience. Made the purchase a non Hassle great experience. More

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Unfortunately, this was the worst experience I've ever had at a dealership. Salesman was already asking me for personal info and didn't even introduce himself. I gave them a firm yes/no offer with a windo had at a dealership. Salesman was already asking me for personal info and didn't even introduce himself. I gave them a firm yes/no offer with a window of what I would pay monthly. Andy the finance guy was chuckling like a weirdo the whole time and they kept pushing me to pay more. Offered me $100 trade for a RAV4 under 200K that had just been inspected with new alternator, brakes, springs and tires less than a year old. That's not a typo. $100. I repeatedly stated that this is my offer, yes or no. They had me sign a library of forms before they would give me a monthly figure and at one point let me sit alone in a cubicle for 45 minutes. When I said I was leaving, they were suddenly available. Different finance guy offered over $100 more per month, and for an additional year. I left because they were not serious people. Hope it goes better for you. More

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Excellent customer service, a very smooth purchase experience. We’d definitely come back again for a future purchase. experience. We’d definitely come back again for a future purchase. More

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Pretty easy experience. I already knew what vehicle i wanted. Communicatuon was pretty good. Was worried that the car was sold becuase it was removed from the online ad but I already knew what vehicle i wanted. Communicatuon was pretty good. Was worried that the car was sold becuase it was removed from the online ad but was readvertise a day later. Salesman contacted me and ensured the car was still available so our almost 2 hour drive was worth it. The deal really came down to presentation and what really pushed me to making the purchase was the 12 month warranty. More

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