Freddy Merza
Freddy Merza at Volvo Cars Lisle
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Freddy Merza

Sales Manager

Volvo Cars Lisle

4325 Lincoln Ave
Lisle, IL 60532

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4.5
38 Reviews

I have been with Volvo for 6 years. Love the brand and the safety features.

Dealership Experience

4 yrs, 7 mos

Industry Experience

6 yrs, 6 mos

4.5

38 Reviews

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38 Reviews of Freddy Merza

November 24, 2024

Dealership Rating
Employee Rating

Great experience. Chris Gough managed the entire process in a top notch professional manner. Well done More

by pelhankscott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Gough

Nov 25, 2024

Volvo Cars Lisle responded

Hi Scott! We’re glad to hear that Chris Gough made your experience a great one! We’ll be sure to share your kind words with him. Thank you for choosing Volvo Cars Lisle, and we hope to see you again soon.

November 17, 2024

Dealership Rating
Employee Rating

Staff very welcoming. Building clean and modern. Made a purchase transaction and the team at Volvo Cars Lisle made it seamless and easy. Sal in finance vey helpful. Highly More

by FREDDYMERZA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sal Garretto, Adam London

Nov 18, 2024

Volvo Cars Lisle responded

Thank you, Freddy, for the wonderful feedback! We're so glad that you had a seamless purchase experience and found our team welcoming. Sal and the rest of our staff strive to make every visit easy and enjoyable. We appreciate your recommendation and are here to help with anything you might need in the future!

November 10, 2024

Dealership Rating
Employee Rating

I went to Volvo looking for a car not knowing much about Volvo cars. My sales rep Sam was a very helpful and well educated on Volvo cars. He made my buying process very easy and painless. Justin in the ser More

by LADADDY3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 12, 2024

Volvo Cars Lisle responded

Thank you for sharing your experience with us! We're delighted to hear that Sam and Justin were able to make your visit informative and enjoyable. We always aim to make the car-buying process as smooth as possible and provide attentive service. Welcome to the Volvo family, and we’re here for you whenever you need!

October 26, 2024

Dealership Rating
Employee Rating

Peter Crawford is an excellent Sales Associate. He made sure we got the car that I wanted, and stayed engaged through the process. He was kind and thorough. Freddy Merza in Finance and Justin Storr More

by victoro
Recommend Dealer
Yes

Other Employees Tagged: Justin Storr, Peter Crawford

Oct 29, 2024

Volvo Cars Lisle responded

Thank you, Victor, for your generous feedback! It’s wonderful to hear that Peter went above and beyond to ensure you received the car you wanted, and that both Freddy and Justin contributed to a smooth process. We’re grateful for your recommendation and look forward to assisting you in the future.

September 22, 2024

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Employee Rating

Sales rep was good up to a point. After the deal was accepted, things were somewhat disjointed. I was summoned by the financial guy who started asking a lot of questions. He was ve More

by tkerestes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 23, 2024

Volvo Cars Lisle responded

Thank you for your feedback. We’re glad to hear that the sales process started off well but regret that the transition to finance and the vehicle setup could have been smoother. We completely understand the importance of a thorough explanation, especially when transitioning to an electric vehicle like the XC40 Recharge. We appreciate your suggestions and would love to offer you a more in-depth tutorial whenever it's convenient for you and your spouse. Your satisfaction is our priority!

August 29, 2024

Dealership Rating
Employee Rating

My first few messages were a little confusing but appreciate the follow up for clarity More

by chris-claytor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ashley De Vries, Hajira Mahmood

Aug 31, 2024

Volvo Cars Lisle responded

Hi Chris! Thank you for sharing your experience with us! We apologize for any confusion caused by our initial messages, but we're glad that our follow-up helped provide the clarity you needed. We appreciate your understanding and look forward to serving you more effectively in the future!

July 28, 2024

Dealership Rating
Employee Rating

Chris Gough made the car buying experience so easy and seem less. No stress no pressure to end up with something we weren’t happy with, he listened to our needs and found exactly what we were looking for! More

by ShanY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Gough, Joe Midgal , Andrew Harris

Jul 29, 2024

Volvo Cars Lisle responded

Thank you for the 5-star review and for sharing your wonderful experience with Chris Gough. We're delighted to hear that he made the car-buying process easy and stress-free by listening to your needs and finding the perfect car for you. It's great to know that Chris went the extra mile to help you understand the software upgrades and set up everything you needed. We appreciate your kind words and are thrilled that Chris provided top-tier service.

May 24, 2024

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Employee Rating

Chris Gough was very helpful. He was efficient and prepared with all of our information. He also cued us in at the beginning what apps and info to have ready for getting the ca More

by debjdoyle34
Recommend Dealer
Yes

Other Employees Tagged: Chris Gough, Steve Camp

May 25, 2024

Volvo Cars Lisle responded

Thank you for your positive review! We're delighted to hear that Chris Gough was helpful, efficient, and well-prepared. It's great to know he guided you through the setup process smoothly.

February 22, 2024

Dealership Rating
Employee Rating

Chris went way out of his way to provide my family a dependable ride. He saw everything through from start to finish. When the car I found had been sold, he took the time to find a vehicle that met ou More

by woodrickamy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 28, 2024

Volvo Cars Lisle responded

Thank you for your feedback! We're thrilled to hear that Chris provided exceptional service, ensuring you found a dependable ride for your family. We appreciate your recommendation and are grateful for the opportunity to assist you. If you have any further questions or need assistance, please don't hesitate to reach out.

November 16, 2023

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Employee Rating

Very welcoming atmosphere when you walk in, sales members were friendly and weren’t forceful. Worked WITH us to get a deal done. Thanks Aiden, keep up the good work! More

by BEARSMAN77
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sal Garretto , Aidan Cassian

Nov 17, 2023

Volvo Cars Lisle responded

It's great to know that you felt welcomed at Volvo Cars Lisle and that Aiden was able to assist in getting a deal done. Thanks for the shout-out!

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