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Freddie Falcon
Freddie Falcon at Tom Peacock Cadillac
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Freddie Falcon

Service Adviser

Tom Peacock Cadillac

15480 North Fwy
Houston, TX 77090

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4.6
10 Reviews
4.6

10 Reviews

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10 Reviews of Freddie Falcon

December 05, 2024

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Employee Rating

Took my car to service. They were so helpful and professional and took good care of us. Freddy was our advisor and provided excellent service. This dealer is not close to wh More

by Barbara
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Recommend Dealer
Yes
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Dec 06, 2024

Tom Peacock Cadillac responded

Thank you, Barbara, for your wonderful review! I'm thrilled to hear that Freddy provided you with excellent service and that our team at Tom Peacock Cadillac took great care of you during your visit. I truly appreciate your willingness to travel for our service and look forward to seeing you again in the future! Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

October 02, 2024

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Great service, friendly and helpful people, communicated well, easy process, all around great experience. Thanks More

by Davedunlap
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Recommend Dealer
Yes
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Oct 04, 2024

Tom Peacock Cadillac responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us at Tom Peacock Cadillac. Our team strives to provide excellent service, and it's wonderful to know that we can assist you effectively. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 17, 2024

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Freddy Falcon was tremendous, a customer-oriented rep. He reviewed everything on my list and made good suggestions on what I needed to consider. Peacock is a happy place to work. Checking out was smooth a More

by Tortugahine
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billie Collins

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Sep 18, 2024

Tom Peacock Cadillac responded

Thank you, John! We truly appreciate your kind words about Freddie and our team at Tom Peacock Cadillac. We're glad to hear that you had a smooth experience and that our suggestions were helpful. Your satisfaction is our priority, and we look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 06, 2024

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Worst costumer service I was under warranty and was charger 200 for reprogramming the windshield wipers after my battery was changed by them a month back and some my windshield wipers got de programmed More

by Casanova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ricco Brown , Alvis Young , Spear Pittman IV, Ronald Samples, Walt Thomas, Billie Collins, Rene Davis, Joe Wolf, Dealer Rater

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Sep 09, 2024

Tom Peacock Cadillac responded

Thank you for your feedback. I understand that you had an unsatisfactory experience at Tom Peacock Cadillac regarding the charge for reprogramming your windshield wipers. Your concerns about warranty coverage are important to me. I encourage you to contact me directly so I can better assist you and address your experience. I appreciate your input and I am committed to improving our service. Sincerely, Steve Hainline | General Manager | 281.443.7700

August 26, 2024

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The staff here is always so pleasant and very thorough when they pick up my car as well as returning it. Will definitely continue to use Tom Peacock in the future! More

by mlturcato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alvis Young , Spear Pittman IV, Ronald Samples, Billie Collins, Rene Davis, Joe Wolf

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Aug 28, 2024

Tom Peacock Cadillac responded

Thank you for your kind words! We're thrilled to hear that you had a pleasant experience with our staff at Tom Peacock Cadillac. We pride ourselves on thorough service, and it's great to know that it shows. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 15, 2024

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Exelent service and dealership. Thank you for the speedy service and loaner delivery! That is why I keep coming back, please don't change! More

by James M
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Recommend Dealer
Yes
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Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac, James! We appreciate your kind words about our service and dealership. We're delighted to hear that you had an excellent experience, including the speedy service and loaner delivery. We look forward to welcoming you back again and providing the same level of outstanding service. Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 18, 2024

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They communicated just what was going to happen and when & it was just as they said!!! More

by vicki.fullerton76
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johnny

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Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac, Vicki! We are thrilled to hear that our communication was on point and that everything went according to plan. We appreciate your kind words and look forward to the opportunity to assist you again. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 18, 2024

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I was in DC at Lindsay Cadillac, and they did not give me a loaner. Tom Peacock gave me a loaner while they worked on my car. More

by ljguy2
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Recommend Dealer
Yes

Other Employees Tagged: Garth Guy

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Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for sharing your positive experience with Tom Peacock Cadillac! We are glad to hear that we could provide you with a loaner while working on your car. We appreciate your feedback and hope to see you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.770

June 03, 2024

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the service department and the staff was great, I plan to bring my car there from now on More

by taylor.cd15
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Recommend Dealer
Yes
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Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac, Taylor! We are thrilled to hear about your positive experience with our service department and staff. We look forward to taking care of your car in the future. See you next time! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 02, 2024

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Great experience! Service personnel were very friendly and helpful. Beautiful new customer lounge and waiting area! More

by Mrtshields
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for the kind words about your experience at Tom Peacock Cadillac, we appreciate your positive feedback! We are delighted to hear that our service personnel were friendly and helpful and that you enjoyed our new customer lounge and waiting area. We look forward to welcoming you back in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

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