Fred Williams

Fred Williams at Dean Team Volvo is the absolute man! Seriously, this guy knows his stuff. I was clueless about cars, but he broke everything down in a way I could understand. He helped me find the perfe Seriously, this guy knows his stuff. I was clueless about cars, but he broke everything down in a way I could understand. He helped me find the perfect Volvo without any pressure. Super chill and easy to talk to. If you're looking for a new car, do yourself a favor and see Fred! More

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I have regretted going here from the day I bought my car from them. I was lied to by the salesman, by the finance person, by the service tech and service manager on multiple occasions about serval things. from them. I was lied to by the salesman, by the finance person, by the service tech and service manager on multiple occasions about serval things. She said she wouldn’t run my credit since I had been pre approved by my bank and was just shopping around. I had a TON of inquiries immediately and felt very pressured into getting a car from her because there were so many inquiries. I told them I only had an allotted amount of time today and would return and they promised I would be out in plenty of time. I ended up over two hours late for work. I mentioned the wavy tint to the salesman and he says “it’s supposed be like that”. Guess what’s peeling all around? I should have trusted my gut because every step of the way has been a disaster. There are either some very shady business practices going on here or it’s where all of the incompetent people that were fired from other car dealers have collectively decided to work. My car was used, but a 35k purchase is not a small purchase for me. They treat you like you just made a $9.99 purchase, no big deal, get over it. Whenever I walk into the service shop no one has ever looked up or acknowledged our presence. BUT THIS….They tried to charge me $400 for diagnosing and replacing a battery was not bad that was “my responsibility” before they would do any of my warranty work. I knew the battery wasn’t bad, we tested it ourselves and also at Autozone, so we bought a new one and installed it ourselves just to get them to do the work, fully intending to return it to the store after the work was complete (because again, it was a good battery). They then cleared the warranty work. When it was finally done, I got a message that they had accidentally replaced my battery with their “premium” battery and my new cheap Walmart battery had been discarded! But how did they accidentally do it if they wouldn’t touch my alternator until the battery was replaced?! But don’t worry about it because their battery they’re giving me is a better battery. But now I don’t have mine to return? After a bunch of back and forth with the service manager, he finally agreed to give me the price of my battery off of the bill. My spouse also asked them to top off our tank for the inconvenience which they reluctantly did do. But then we got home….. and it was still our Walmart battery! So I don’t know if there is a battery missing from your inventory, but I don’t have it. Also fyi, I put my old “bad” battery back in that same day and have been driving on it since you replaced the alternator with no battery trouble…for two months. Another heads up, they sell you a warranty that only covers partial labor. The warranty covers $160 per labor hour but they charge more ($190 i think he said) and you have to get it fixed there. So even if you JUST spend 35k and they lied about what was wrong with it, you STILL HAVE TO PAY TO FIX IT! More

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Second timer buying a car from Paul and can’t say enough good things. Was a seamless process and he was awesome every step of the way! I will definitely be coming back in the future! good things. Was a seamless process and he was awesome every step of the way! I will definitely be coming back in the future! More

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Just purchased a 2020 Acura MDX from the Dealership and Fred Williams was absolutely amazing to work with. He made the trade-in process easy and quick and then explained all the sale pricing in a super ea Fred Williams was absolutely amazing to work with. He made the trade-in process easy and quick and then explained all the sale pricing in a super easy way to understand!! Shelby in Finance did a great job and made the process super quick. It was probably the fastest car purchase that I've ever had in 60 years of buying and selling cars. Great Job from the Dean Team!!! More

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The customer service given by team member F. Williams was extraordinary!!! I recommend seeking him out if you need assistance. Williams was extraordinary!!! I recommend seeking him out if you need assistance. More

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Fred Williams and Brian McClain. I had the privilege and opportunity in working with Fred Williams in sales. Mr. Williams was kind, courteous, and very knowledgeable. He made me feel I had the privilege and opportunity in working with Fred Williams in sales. Mr. Williams was kind, courteous, and very knowledgeable. He made me feel valued and respected as a new buyer. He also exhibits a legitimate and genuine care and concern for others. Fred's knowledge and expertise was comforting and encouraging. Brian was the financial director, he also ensured my perfect experience with his knowledge and support. Thank you gentlemen for allowing me this great experience! More

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Great customer service from Fred and enjoy the hospitality of all the Dean Team there hospitality of all the Dean Team there More

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I was not going to buy a vehicle, but the service and kindness was so good, I ended up buying a vehicle. kindness was so good, I ended up buying a vehicle. More

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Easy to work with. Will do what they can to accommodate for you and professional Will do what they can to accommodate for you and professional More

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Just amazing experience! Jennifer, Fred, and Brian were the best! When the time comes again, we’ll be back! We are happy campers Jennifer, Fred, and Brian were the best! When the time comes again, we’ll be back! We are happy campers More

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