Fred Ilse
Fred Ilse at Koons Kia of Woodbridge

Fred Ilse

Sales Consultant

Koons Kia of Woodbridge

14208 Jefferson Davis Highway
Woodbridge, VA 22191

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5 Reviews
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5 Reviews

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5 Reviews of Fred Ilse

December 08, 2021

Dealership Rating
Employee Rating

This is the worst most ghetto place I have been to. They actually broke the glass on my windshield at one point which luckily my husband caught right away or it would have never been resolved. Then another More

by L1lredrunr
Customer Service
Friendliness
Price
Recommend Dealer
No
Dec 09, 2021

Koons Kia of Woodbridge responded

I am sorry to read this feedback. We strive to deliver seamless and accommodating service, and it is concerning that this has not been better reflected in your time working with us. I apologize for any issues you have experienced with your vehicle and for any lack of communication on behalf of my team. I can see that we have let you down, and I would appreciate another chance to speak with you to see if there is anything more I can do to help make things right. If you are willing to discuss this further, please give me a call directly. Thank you, Samuel Zelaya - Service Manager - 703-494-3333 ext 1126

September 07, 2021

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Employee Rating

Saw an ad of theirs on the new Kia telluride, so made appointment to test drive it. They called me three times to verify my appointment and all three times I verified the price with them at $39,000. Afte More

by John Holiday
Customer Service
Friendliness
Price
Recommend Dealer
No
Sep 13, 2021

Koons Kia of Woodbridge responded

John - I'm so sorry that you're upset. We want to be straightforward in our advertising and I apologize that the price of this vehicle wasn't what you expected. I will share your review with my team so we can improve our communication moving forward. If there is anything further that I can do to assist you, please give me a call. Thank you, Tearolon Harris - Customer Relations Manager - 703-494-3333 ext. 1103

June 29, 2021

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Employee Rating

Fast, friendly service. I was very happy with my new car and the entire process throughout. More

by MATTWINTERS40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 29, 2021

Koons Kia of Woodbridge responded

Thank you for posting about your recent visit to Koons Kia of Woodbridge! We're thrilled to hear that our team provided you with prompt and professional service and we look forward to your next visit!

May 04, 2021

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Employee Rating

All I can say that the management is a bunch a liars, deceitful, shady, and have no care for the costumer. bottom line is I was lied to and no one has the xxxxx to tell the truth, also I was told if you More

by docgarber67
Customer Service
Friendliness
Price
Recommend Dealer
No
May 05, 2021

Koons Kia of Woodbridge responded

Dave - As you can imagine, this feedback is very disappointing to receive. We want the most for our guests, and I assure you that it is never our intention to mislead or inconvenience them. I can see that you are frustrated, and I think it would be best for you to speak with my manager so we can properly address these concerns. If you are interested in having that conversation, please do not hesitate to call Tearolon Harris - Customer Relations Manager - 703-494-3333 ext. 1103. Thank you.

August 16, 2016

Dealership Rating
Employee Rating

The place to buy!! Best automobile purchasing experience ever! The staff was friendly, not aggressive, knowledgeable, and efficient. The car is great and the price was More

by TomandKaren
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matthew Strehlow , Amir and Mo

Aug 16, 2016

Koons Kia of Woodbridge responded

Thanks for the review!

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