Franklyn Charmevil

Excellent customer service. The staff was very helpful and their priority was getting my problem fixed immediately The staff was very helpful and their priority was getting my problem fixed immediately More

Report | Print

Serous , courtesy and respectful of the client - on time as promised and top notch work as promised and top notch work More

Report | Print

Horrible experience on more then one occasion.Two jettas Horrible experience on more then one occasion. Two jettas 2019 2020 I use these cars for my driving school. so having my cars sitting around in servi Horrible experience on more then one occasion. Two jettas 2019 2020 I use these cars for my driving school. so having my cars sitting around in service takes time and money away from me. A lot of “I understand “ but the amount of smoke blown in one sentence is mind boggling. Took the car in for its 20k oil change. Brake work and the good ol transmission issues that has been lingering since I first purchased my 2019 Jetta. My Jetta has been sitting there all day untouched with the excuse being that the transmission specialist wasn’t around. What doesn’t that have to do with my breaks and oil change? Kenny letter tells me that my scheduled appointment was to see a service advisor, not to get my car worked on. I don’t even know what that means. I picked up my car with no work done to it and here’s the kicker Kenny asks me if I wanted to set up another appointment. No thank you! please, DO NOT take your car here. A lot of run arounds and excuses with nothing getting done. More

Report | Print

Excellent customer service I am currently leasing my second Jetta from Lash Volkswagen and would highly recommend this dealership. The entire experience and transition from one I am currently leasing my second Jetta from Lash Volkswagen and would highly recommend this dealership. The entire experience and transition from one vehicle to another was seamless and working with sales consultant, Franklin Charmevil was an absolute pleasure. Franklin was extremely patient and worked with me to ensure that I was satisfied with my new vehicle as well as making sure that it met my everyday needs. Even after my lease agreement was finalized, I contacted Lash Volkswagen with questions and was extremely pleased at how quickly my inquiry was handled. Sales manager, Eric Goldstein contacted me immediately and the exceptional level of customer service I received on his behalf only further confirmed that all members of the team at Lash Volkswagen are fully committed to making sure their customers are pleased and have a positive experience doing business with their dealership. More

Report | Print

Smooth and Easy Trade In and Purchase, No Stress or Upsellin Franklin and the Owner at Lash made trading in my luxury car for a new Atlas very smooth and easy. I wanted a basic model and the team didn't try to Franklin and the Owner at Lash made trading in my luxury car for a new Atlas very smooth and easy. I wanted a basic model and the team didn't try to up-sell me on expensive features I didn't want or need. The team was responsive and even took the car to my home to check garage fit before I signed. Would highly recommend. More

Report | Print