Frankie Cao

Excellent customer service from everyone involved in the sale of this car. Peter WarWar, our salesperson, was patient, understanding of our needs and desires, professional and very knowledgeable. Frankie sale of this car. Peter WarWar, our salesperson, was patient, understanding of our needs and desires, professional and very knowledgeable. Frankie Diez, the sales manager, worked with us to make the deal happen, George in Finance explains everything thorgoughly, and Fernando walked us through everything in the car including helping us set up our phones. We highly recommend MB of Coral Gables. More

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Leasing (and then buying) my car here was a pleasant experience. The associate I worked with was very professional and knowledgeable of the entire line of cars which made the process much easier. Sinc experience. The associate I worked with was very professional and knowledgeable of the entire line of cars which made the process much easier. Since then, I have had the car serviced here and have been very happy with the service department. They are good for regular maintenance of course. But I have had a couple of more difficult issues, which they have fully resolved. I truly love my car, so when I say I se guys with her-it means something. More

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“I had an amazing experience at Mercedes-Benz of Coral Gables, thanks to Frankie Cao. Even as a manager, he took the time to personally walk me through every step of the repair procedure for my Mercedes G Gables, thanks to Frankie Cao. Even as a manager, he took the time to personally walk me through every step of the repair procedure for my Mercedes GLS 63. Frankie was incredibly helpful, ensuring that I fully understood the process and felt comfortable with everything. His professionalism, attention to detail, and willingness to go the extra mile truly set him apart. I highly recommend Frankie and the dealership for outstanding customer service!” More

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super nice customer service , nice people and fast service , clean dealer and valet super friendly. service , clean dealer and valet super friendly. More

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Mercedes Benz Coral Gables is the best. Thank you so much Peter Warwar for been so professional and attentive. Hands down to this team ! Thank you so much Peter Warwar for been so professional and attentive. Hands down to this team ! More

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Peter and his knowledge is perfect. Great service and very professional say what he will do and follows through. Great service and very professional say what he will do and follows through. More

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I recently serviced my Mercedes C300. My service writer Robert, and his manager Frankie Cao were Spectacular! I appreciate the easy communication throughout the process and the results ar My service writer Robert, and his manager Frankie Cao were Spectacular! I appreciate the easy communication throughout the process and the results are always excellent. I appreciate you and I thank you for your excellent service. AlexFornet More

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I recently purchased a Mercedes Benz GLE and GLC at Coral Gables I was attended by Peter Warwar, who was very knowledgeable with exceptional professionalism. I had a very positive experience every step of t Gables I was attended by Peter Warwar, who was very knowledgeable with exceptional professionalism. I had a very positive experience every step of the way right from vehicle selection to testing and completion of paperwork. It was done in a very efficient manner. I would highly recommend him for his exceptional service. All the other service and finance staff were very helpful and genuine making every visit a positive experience, Highly recommend Mercedes Benz of Coral Gables More

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Thanks for taking care of my vehicle this week and for the great communication as the vehicle was being worked on. the great communication as the vehicle was being worked on. More

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I have purchased two cars from Mercedes Benz Coral Gables, and my first experience was wonderful and exceptional. My salesman, Ralph Perez, is unparalleled and simply the best; in service, Frankie and Gables, and my first experience was wonderful and exceptional. My salesman, Ralph Perez, is unparalleled and simply the best; in service, Frankie and Marco are outstanding. My disappointment and frustration lie with the financier, Sergio Betancourt, who, aside from being rude and despotic, gave me the worst deal imaginable. I believe no one would treat even their worst enemy this way: Less than a month ago, I leased a used GLE 350 with approximately 5,500 miles. I made a $4,000 down payment, leaving me with $2,000 monthly payments for 36 months. At the end of the lease, if I want to buy the car, I have to pay about $41,500. This means the car will end up costing me $117,500, whereas the current market price for this car is $80,000. I went to his office politely to request a reconsideration, and his response was: "That’s the contract, and you signed it. Goodbye." He turned his back on me. When I tried to speak to him again, he walked away. Do not make the mistake of letting him finance your car; he is the worst. Unfortunately, my relationship with Mercedes Benz will suffer as I will be taking legal action. I hope Mercedes Benz Coral Gables considers this review and teaches this man ethics, how to help, and how to respect clients, because people like him drive customers away. If you go there, remember the name Sergio Betancourt—stay far away from him. To avoid risks, tell your salesman that you want nothing to do with this financier or simply go to another dealer. Be very careful when going to this dealer. They have the entire strategy very well planned; In sales the service is unbeatable, in service the attention is the best. Everything prepared so that when you go to financing, you feel comfortable and confident!!! That's where reality begins with this dealer, they treat you like family, and the reality is that they are calculating financing for you, totally beneficial for them and the worst deal of your life. Without knowing it, you will be signing the purchase or lease of a car, with which you are giving up your kidneys and eyes. When you go there, be accompanied by a car financing advisor, do not go alone because the same or worse thing could happen to you than what happened to me. And the worst thing, when they send an email to the financier to give them a response regarding that death contract that he gave you to sign, he NEVER answers it and leaves you without a response, and when you personally go to ask for an explanation, everyone tells you. They fall over themselves to try to make it look like you did the best deal. DO NOT GO TO THAT DEALER. They also include guarantees in the contract, which one did not ask for. DO NOT GO TO THAT DEALER. It is my humble recommendation More

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