Frank Vera

1 Star – Disappointing experience after reaching an agreed price and attempting to complete the purchase I am writing this review to share my experience with Mark Christopher Auto Center regarding a agreed price and attempting to complete the purchase I am writing this review to share my experience with Mark Christopher Auto Center regarding a 2015 GMC Canyon SLT 4WD Crew Cab: I live about two hours away and made it clear from my first communication that I needed the true out-the-door (OTD) price before making the drive. The dealership provided a breakdown showing the vehicle price, DMV fees, documentation fee, taxes, and no additional add-ons. The original OTD price provided was approximately $27,026. After discussions, I made an offer of $25,000 OTD, explaining that while the truck had low miles, it was still a 10+ year old vehicle. I later increased my offer to $25,500 OTD. Mario Sanchez contacted me and stated he spoke with management. His exact words were: "And You Win" Based on that communication, I believed my offer had been approved and we were moving forward. I was ready to purchase and was not asking for anything else. I immediately left work early and went to my credit union. I provided proof of pre-approval and explained that I wanted to use my own financing. The only thing needed was a proper purchase order so my credit union could issue the check. Greg Hess agreed to provide the purchase order. The PDF sent to my credit union and me contained blank pages with a vertical black line on the side. My banker reviewed it and confirmed the document was unusable. I immediately notified the dealership and requested a proper signed purchase order. The next morning, after being asked if my credit union received the paperwork, I explained we only received blank pages. I was told it would be resent. Shortly afterward, I received this message: "I just checked looks like that truck sold last night." I was then offered a different vehicle. The disappointing part is that I had: Received confirmation that management approved my $25,500 OTD offer Left work early Gone to my bank Provided financing approval Worked with both my credit union and the dealership to receive the proper paperwork After being told the Canyon had sold, I checked the listing and it was still showing available. I also had another person submit an availability request and they received 2 responses indicating the vehicle was available. I was told the dealership system would update when third-party sites refreshed. I understand vehicles sell and that a purchase is not final until paperwork is signed. My issue is the communication and process. I was actively trying to complete the purchase, but the paperwork needed from the dealership was not properly sent and there communication stopped until the morning, and shortly afterward I was told the vehicle was sold. This review is based on my experience and the written communication I received from the dealership. More

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Frank was awesome. He helped me every step of the way. I love my new car. Great dealership. He helped me every step of the way. I love my new car. Great dealership. More

by juliebowles Verified Customer Verified Customer

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Frank was a huge help to me in getting the car I wanted. The whole process was smooth. The entire team was professional. I had a great experience buying my new CT4. The whole process was smooth. The entire team was professional. I had a great experience buying my new CT4. More

by juliebowles Verified Customer Verified Customer

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Great customer service and I was in an out of there in record time. Frank Vera had the truck ready for me to test drive and the paperwork was done very quickly. record time. Frank Vera had the truck ready for me to test drive and the paperwork was done very quickly. More

by ybarradf Verified Customer Verified Customer

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We came from a bad service from a different Chevy dealer and Mark Christopher Auto Center made it a way better experience hands down to Frank,Ray and the Lady in finance sorry forgot her name but such a swe and Mark Christopher Auto Center made it a way better experience hands down to Frank,Ray and the Lady in finance sorry forgot her name but such a sweetheart she made my sons day with how kid friendly she was. Will definitely be referring friends and family to Mark Christopher Auto Center. More

by cesarsanchezccs Verified Customer Verified Customer

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They were so nice , they were also QUICK I thought we were going to be there all day and Was in and out.Fank also worked with me in every way according to my situation. were going to be there all day and Was in and out.Fank also worked with me in every way according to my situation. More

by benjaminlin43 Verified Customer Verified Customer

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Frank was everything you’d expect in a great salesperson—and more. He went above and beyond by communicating with me even during off hours and on his day off, making sure all my questions and an salesperson—and more. He went above and beyond by communicating with me even during off hours and on his day off, making sure all my questions and anxieties were addressed with incredible patience. His knowledge, expertise, and guidance made the entire process quick, thorough, and completely painless. What really stood out was the time he took to sit with us in our new SUV, carefully walking us through every feature. He showed genuine care and compassion, and he wasn’t satisfied until he knew we felt comfortable, confident, and safe. Thanks to Frank, I’m a customer for life. Highly recommend! More

by PAEZE1 Verified Customer Verified Customer

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Frank and Cesar were both very easy to work with in a relaxed atmosphere. Much better process than most dealers. relaxed atmosphere. Much better process than most dealers. More

by MSarter Verified Customer Verified Customer

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Great experience! Made the process so easy. No false advertising, price, available incentives were clear before we even arrived, and had all the paperwork ready to go. Made the process so easy. No false advertising, price, available incentives were clear before we even arrived, and had all the paperwork ready to go. More

by jenniferbekins Verified Customer Verified Customer

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