Frank Torres
Frank Torres at Vision Chrysler Dodge Jeep Ram
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Frank Torres

Service Manager

Vision Chrysler Dodge Jeep Ram

920 Panorama Trl S
Rochester, NY 14625

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4.3
142 Reviews

Industry Experience

21 yrs, 2 mos

4.3

142 Reviews

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142 Reviews of Frank Torres

March 05, 2025

Dealership Rating
Employee Rating

My car has been in the shop for over a week with an electrical issue and no word from the dealership about what might be happening. Their communication about what is happening is lacking at best. More

by jkelliott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jim D.

March 05, 2025

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Service was great! Was in and out in under an hour. Everyone was friendly and helpful. More

by GUYTA18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe C., Jim D.

March 02, 2025

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Employee Rating

You now no longer honor the free oil changes that were part of the deal when we bought the truck new in 2017 this was a valuable part of the deal to us . Now we no longer feel loyal to this dealership be More

by Lulumoo6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jim D.

March 02, 2025

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Employee Rating

Prompt scheduling of the visit and prompt completion of the work. Delivered as promised. Thanks! More

by rdiraddo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 28, 2025

Dealership Rating
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They are so helpful and pleasant and give me incredible peace of mind. My experiences with everyone there have been excellent. Cynthia is a real asset to their customer service and Frank is always super at More

by stephinny
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cynthia in Customer Service

February 28, 2025

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Pleasure to deal with the service dept. . priced fairly and everything promised was done on time. More

by tar4311
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jim D.

February 27, 2025

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Always have a great experience here! It's worth the dive across the city to get my Jeep serviced here. Thank you!! More

by agolden4470
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jim D.

February 26, 2025

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Repaired everything i asked except for left headlight which has no low beam. Service department still passed it gor an inspection. I made another appointment on March 1 to repair it. More of my time an More

by BLAKELY18
Service Time
Recommend Dealer
Yes

February 21, 2025

Dealership Rating
Employee Rating

The sales associate was very friendly,and helpful. Was very prompt in returning calls,and getting answers to any of my questions. The sales management was likewise pleasant to work with. More

by johntyler4750
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt R. , Andrew

February 18, 2025

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Employee Rating

Vision Dodge is one service department I never have to worry if I'm getting over charged or sold something I don't need right away. Keep up the great work. More

by Yosiahmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe C., Jim D., John S., Matt R., Jeremy S., Omar Rosa, Jeremy Garnish , Johnny is one the best service writers in the business. Honest and trustworthy

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