Frank Torres
Frank Torres at Vision Chrysler Dodge Jeep Ram
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Frank Torres

Service Manager

Vision Chrysler Dodge Jeep Ram

920 Panorama Trl S
Rochester, NY 14625

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4.3
132 Reviews

Industry Experience

21 yrs, 1 mo

4.3

132 Reviews

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132 Reviews of Frank Torres

February 11, 2025

Dealership Rating
Employee Rating

Great experience getting new tires and an oil change. It was quick and easy and I appreciate their price matching on the set of tires they installed More

by jm
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim D.

February 09, 2025

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Service was professional and completed as expected. The only negative was the poor quality of the dealership website. Booking a service appointment is a nightmare. More

by mtbrandow
Service Price Transparency
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Recommend Dealer
Yes

February 09, 2025

Dealership Rating
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Vision Jerp is the best of what I expect from Jerp dealerships. Helpful staff that make you feel like family. Quick service at a good price as well! More

by louiseannettecorey
Service Price Transparency
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Recommend Dealer
Yes

February 06, 2025

Dealership Rating
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Great experience overall. Josh, Evan and Aaron were easy to work with and great communication. More

by footpumper
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jim D.

January 29, 2025

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Employee Rating

Within the past 18-24 months the service department has gone downhill. Lack of communication, unable to get someone on the phone, and they don't return your calls. Frank the service manager began assisting More

by LC
Service Price Transparency
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Recommend Dealer
No
Jan 30, 2025

Vision Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention, Liana. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

Feb 04, 2025

LC responded

Take notes from West Herr’s service department. They made more progress in two days than your service department could in 6 weeks. If you’re looking to service your Chrysler, Dodge, or Jeep bring your business there. Avoid this service department!

January 28, 2025

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Spent thirty grand on a van and the washer fluid doesn’t work then paid another hundred eighteen More

by eggsbeat1
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Recommend Dealer
Yes

January 27, 2025

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I have been a customer since 2014 but the service I recently received was unsatisfactory I will never be back More

by weitzelbridget
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jim D., Jeremy Garnish

January 19, 2025

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Easiest auto transaction I have ever had from sales all the way to picking vehicle up. More

by dldoss2003
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

January 18, 2025

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They are number one to treat customers with a smile In their faces Excelent all over More

by franciscomiranda65
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jim D.

January 15, 2025

Dealership Rating
Employee Rating

Sales department is Fantastic! ! Jeremy and his brother Josh are fantastic. They took care of my son and myself. Getting us both in awesome vehicles with great deals! More

by SALVIEFANTA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe C.

Jan 15, 2025

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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