Frank Torres
Frank Torres at Vision Chrysler Dodge Jeep Ram
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Frank Torres

Service Manager

Vision Chrysler Dodge Jeep Ram

920 Panorama Trl S
Rochester, NY 14625

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4.3
134 Reviews

Industry Experience

21 yrs, 1 mo

4.3

134 Reviews

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134 Reviews of Frank Torres

February 21, 2025

Dealership Rating
Employee Rating

The sales associate was very friendly,and helpful. Was very prompt in returning calls,and getting answers to any of my questions. The sales management was likewise pleasant to work with. More

by johntyler4750
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Matt R. , Andrew

February 18, 2025

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Vision Dodge is one service department I never have to worry if I'm getting over charged or sold something I don't need right away. Keep up the great work. More

by Yosiahmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe C., Jim D., John S., Matt R., Jeremy S., Omar Rosa, Jeremy Garnish , Johnny is one the best service writers in the business. Honest and trustworthy

February 16, 2025

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Polite,friendly, and they even gave me a $20 coupon for my oil change. In and out in 1 hour. More

by jmastrella1957
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Recommend Dealer
Yes

Other Employees Tagged: Jim D.

February 11, 2025

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Great experience getting new tires and an oil change. It was quick and easy and I appreciate their price matching on the set of tires they installed More

by jm
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jim D.

February 09, 2025

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Service was professional and completed as expected. The only negative was the poor quality of the dealership website. Booking a service appointment is a nightmare. More

by mtbrandow
Service Price Transparency
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Recommend Dealer
Yes

February 09, 2025

Dealership Rating
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Vision Jerp is the best of what I expect from Jerp dealerships. Helpful staff that make you feel like family. Quick service at a good price as well! More

by louiseannettecorey
Service Price Transparency
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Recommend Dealer
Yes

February 06, 2025

Dealership Rating
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Great experience overall. Josh, Evan and Aaron were easy to work with and great communication. More

by footpumper
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Recommend Dealer
Yes

Other Employees Tagged: Jim D.

January 29, 2025

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Within the past 18-24 months the service department has gone downhill. Lack of communication, unable to get someone on the phone, and they don't return your calls. Frank the service manager began assisting More

by LC
Service Price Transparency
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Recommend Dealer
No
Jan 30, 2025

Vision Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention, Liana. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

Feb 04, 2025

LC responded

Take notes from West Herr’s service department. They made more progress in two days than your service department could in 6 weeks. If you’re looking to service your Chrysler, Dodge, or Jeep bring your business there. Avoid this service department!

January 28, 2025

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Spent thirty grand on a van and the washer fluid doesn’t work then paid another hundred eighteen More

by eggsbeat1
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Recommend Dealer
Yes

January 27, 2025

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I have been a customer since 2014 but the service I recently received was unsatisfactory I will never be back More

by weitzelbridget
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Jim D., Jeremy Garnish

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