Frank Poartfleet

I was sold a broken car with a faulty transmission and nobody at the dealership will help me make it right. Vehicle was driven less than 5k miles after purchase and dealer refused to give me warranty info nobody at the dealership will help me make it right. Vehicle was driven less than 5k miles after purchase and dealer refused to give me warranty info and will not fix issues on the broken vehicle sold to me More

by RICKYJR1500 Verified Customer Verified Customer

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Vehicle was a 2024 pilot that was on their lot for over 45 days. Drove 2 hrs to see vehicle after Frank telling me on phone what he would give for my trade in. Was 2k less after I got offer than what he 45 days. Drove 2 hrs to see vehicle after Frank telling me on phone what he would give for my trade in. Was 2k less after I got offer than what he told me. But that’s not the bad part when I test drove the car I asked Frank what was the smell inside of it. He said what smell. I said this strong smoke smell. He said he didn’t notice it. My thoughts is if you have a car on lot for that long you should have prepped car for best selling options that wouldn’t drive customers away. More

by SNSHEP Verified Customer Verified Customer

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Was promised Full tank and nothing. I had good service up until then. Its about your word not the money, I had good service up until then. Its about your word not the money, More

by LUIGI9713 Verified Customer Verified Customer

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I stopped in a couple days later and walked past Frank. I said hi and he didn’t recognize me or ask how I was liking my new ride. No one showed me any of the operations of the vehicle. I called and left a I said hi and he didn’t recognize me or ask how I was liking my new ride. No one showed me any of the operations of the vehicle. I called and left a message regarding gettin the factory pin for door how to obtain and no one has ever called back. More

by lgdemars Verified Customer Verified Customer

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Frank and Annette were FANTASTIC! !! They were polite, courteous empathetic and kind. I would highly recommend CarMax to anyone. !! They were polite, courteous empathetic and kind. I would highly recommend CarMax to anyone. More

by DEJALMILLER70 Verified Customer Verified Customer

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Frank was very helpful and professional while I was looking for a car or truck that I was looking for to purchase. He listened and was very attentive while understanding my needs. Frank provided outst looking for a car or truck that I was looking for to purchase. He listened and was very attentive while understanding my needs. Frank provided outstanding customer service & has great communication skills. JOB WELL DONE Frank! More

by Tesha Verified Customer Verified Customer

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Very good service from start to finish. Very quick process if have your business in order Very quick process if have your business in order More

by patriotsforever Verified Customer Verified Customer

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AutoMax was amazing. This will now be my go to location any time that I am in need of a vehicle. Their friendlyness and professionalism were top knotch. This will now be my go to location any time that I am in need of a vehicle. Their friendlyness and professionalism were top knotch. More

by DIGITALNIGHTOWL Verified Customer Verified Customer

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This was the best experience of my life, Frank helped me pick the vehicle I needed to be able to do what I need on my mini 🚜 farm pick the vehicle I needed to be able to do what I need on my mini 🚜 farm More

by BRENT.G.STEEL Verified Customer Verified Customer

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Everything went great everybody was polite. They where willing to negotiate. It was a pleasant experience. They where willing to negotiate. It was a pleasant experience. More

by BOBBIEWALLER1 Verified Customer Verified Customer

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