Frank Pamimtuan

Great service great staff 👍 would never service my car anywhere else.. fair pricing and fair people anywhere else.. fair pricing and fair people More

by JENNIFER@HIGHLANDPARKFORD.COM Verified Customer Verified Customer

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The staff was friendly. They accepted my SUV right away, no waiting. My SUV was delivered as promised in about an hour. They accepted my SUV right away, no waiting. My SUV was delivered as promised in about an hour. More

by Edward_Mendoza Verified Customer Verified Customer

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Got me in on time and got me out on time. Software update worked perfectly. It was a pleasure. Software update worked perfectly. It was a pleasure. More

by drabin7 Verified Customer Verified Customer

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I was accepted without delay. The waiting room is spacious and equipped with tv,coffee and rè machines, and quite. The service was relatively quick The waiting room is spacious and equipped with tv,coffee and rè machines, and quite. The service was relatively quick More

by Rchiflik Verified Customer Verified Customer

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COMMUNICATION: IRREGULARITIES? WHO'S ON FIRST, MY PSRTS ON SECOND BASE? WHATS IT DOING WAITING?, SOMEBODY SENT IT BACK ~~ WRONG PART ? MISTAKE ? PUT. ON WRONFV E VEH ? 3 MONTHS N WHO'S ON FIRST, MY PSRTS ON SECOND BASE? WHATS IT DOING WAITING?, SOMEBODY SENT IT BACK ~~ WRONG PART ? MISTAKE ? PUT. ON WRONFV E VEH ? 3 MONTHS NO HORN ? BEEP BEEP?🥴😭 FINE & FINLY TT CRISS & ONE OF THEBOWNERS $ 523.00? Is way wrong ! Part 3 days & installed 3 hours = 2 coffees: checked pumping brakes ( REQ WARNING TO MECHANICS IN " TUGGT QUARTERS ~~ NO ONE GET HURT xx BRAKES FIST / SENCIND~~ NONE & FOULOW' UP BARKE FINE ? = NOT JUST BECAUSE THEY'VE GOT MATERIAL ON THE BRAKE SHOE'S PADS. WHATEVER DOESN'T MEAN. THEY'RE OKAY IF YOU GOTTA PUMP THEM AND IF YOU PUMP THEM AND A STRANGER DOESN'T KNOW THAT YOU'RE GONNA DENT SOMETHING HURT YOURSELF, IT AINT WORTH IT. THEN, THEY TAKE IT OUT FOR A SPIN TEST. DRIVE BRING IT BACK, NO CHANGE. SO, EVERYTHING'S FINE NOW. I WANT TO GET 4 TIRES, BUT I'M HESITANT. IF THEY DON'T KNOW, THE TIRES WERE DRY ROD IN THE FIRST PLACE, THEY SAID THEY WERE OKAY. THEY CHECKED THE HORN IN KNEE COUPON. CHECK, CHECK. IT'S OKAY, IT DON'T GO BEEP, BEEP, GOT CHRIS. THE MANAGER OF SERVICE, HE CHECKS. HE SAYS EVERYTHING'S FINE. ALL YOU NEED IS TO HOARD, THAT'S $86. WE'LL ORDER THE HORN AND WE'LL CALL YOU $447 FOR LABOR. CAUSE YOU GOT TO TAKE THE CAR APART TO PUT THE HORN ON.SO 43 MONTHS, I STUCK MY HEAD OUT AND SAID, BEEP BEEP BEEP WHEN I HIT THE BUTTON FOR ALARM, I DON'T KNOW IF IT'S ON OR NOT.NO, BEEP BEEP BEEP, AND THEN I ANSWER THE CODE TO SET THE DOOR ALARM.NOBODY KNOWS NOTHING I SHOULD FIND OUT.YOU KNOW, AND IF YOU CAN'T FIND OUT, CHANGE IT.AND IF YOU CAN'T CHANGE IT WELL, I'LL CHANGE IT.WE HAVE TICKETBART, THE COMPUTER WE GOTTA DO THIS.WE GOTTA DO THAT.IT'LL COST ABOUT EIGHT HUNDRED DOLLARS.I SAY AS WELL.I'LL WAIT TIRES, FIFTEEN HUNDRED.I'LL WAIT A SERVICE MANAGER COMES UP.HE SAYS THAT'S WRONG.WE'RE GONNA MAKE AN ADJUSTMENT FOUR HUNDRED.AND SIX DOLLARS?AND WE'LL SEE WHAT WE CAN DO ABOUT THOSE TIRES.IF THE BOSS TELLS YOU TO DO SOMETHING DO IT? ~~~• PROMISES FROM A LOWER ECHELON SHOULD BE AS GOOD AS / BOSS 1. BOSS 2 & BOSS 3 ? ( yes parts store $÷1.00 but have to take apart truck to find hon next to wheel & credit tires & brakes?? )I D K HOW R Y?? BOSS ES HELPED = BEEP BEEP ? DO I NEED 2 BOSSES & OWNER TO REPLACE TIRES IN UNDER 3 MONTHS = SNOW N ICE STORM?? 1. BOUGH TRUCK TOBHALL 4141LBS TRAILER =:,OVER WEIGHT AT D DOT SCALES ? NOW ITS A FAMILY " CAR" ? WILL TT / SEE BOSSES & GET TIRES ASAP & LIKE THE TV SHOW : "THE PRICE IS WRIGHT," OR HITTA TRELEE OR A CHILD ? " COMM MUTE AVACATION? NEXT TIME GO TO OWNER NO 20 CALLS N 90 DAYS? = GOOD TIRES, GOOD COFFEE & CLEAN SAFE VEHICKE : THANKS CHRIS N OWNER MR XXXX - $$$$ / SAFE VEH NOW OR " Y" ????????? WHY GO TO DEALER & THEY WANNA ALOTTA$$$ ?😓😵‍💫😵🥴🫤😭- D MEN DAT DO = 😳 👋😀😃😄😁😆😅☺️🤔 THERES NO " I" N TEAM NO MEH N $$ BUT TRI 2 THINGG IF N WAS ME? HOW WOULD I LIKE DAT ?😶‍🌫️😏😒🙄😬😮‍💨🫨🫩🤮🤧😡😠😈👾👐🙏 More

by Androclesandrocles2 Verified Customer Verified Customer

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Great customer service repair for vehicle should be lower too expensive not able to afford to keep my vehicle running at these prices too expensive not able to afford to keep my vehicle running at these prices More

by pulls-lambdas.4c Verified Customer Verified Customer

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They didn't attend to my requests. I was there for 8 hours for them to tell me that they didn't check what was wrong, that they only checked the recall. However, I sent them a message I was there for 8 hours for them to tell me that they didn't check what was wrong, that they only checked the recall. However, I sent them a message indicating that they should check everything my car needed, knowing that the check engine light was on and that it was necessary to repair the damage. I’m very upset I wasted my time for nothing More

by Cristina Verified Customer Verified Customer

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The dealership was good, however the ford product has gone in the toilet. But, the good thing out of this is that the dealership employees have job security as the product is garbage. I will never buy a gone in the toilet. But, the good thing out of this is that the dealership employees have job security as the product is garbage. I will never buy a Ford again. I traded mine in for a GMC and I’m very happy. Too bad for Ford as I have been a Ford guy for 40 years. The GMC is bought is the first non Ford I ever had and I’m not looking back. More

by tcornelljr Verified Customer Verified Customer

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I’ve been going to Highland Park Ford since I bought my 2018 F150 Raptor new. They service my truck in a very professional matter every time. That’s my local dealership and always my number one choice. 2018 F150 Raptor new. They service my truck in a very professional matter every time. That’s my local dealership and always my number one choice. More

by vsaparevski Verified Customer Verified Customer

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Michael was amazing i m always happy to get my car serviced here thank you guys and have a great week serviced here thank you guys and have a great week More

by abdelali.zouhir Verified Customer Verified Customer

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