Frank Melo | Page 4

We couldn't be happier! We had a great experience with Norwood Cadillac. We worked with Frank Melo and couldn't be happier. Everyone from service to the office did a great jo We had a great experience with Norwood Cadillac. We worked with Frank Melo and couldn't be happier. Everyone from service to the office did a great job. They have a lovely lounge while you wait. I highly recommend this dealership. More

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Great team of people I'm in the process of negotiating a lease for the second time at cadillac of norwood. It was a great experience last time, so I expected the same this I'm in the process of negotiating a lease for the second time at cadillac of norwood. It was a great experience last time, so I expected the same this time. I was impressed that salesman frank melo remembered my name from years ago. I wasn't sure what I wanted to do. Lease the same car, or try another model. Order a new one, or find one off the lot. We had many conversations. He was so patient with me. Of course it all comes down to money, so I compared prices at other dealerships. They all have the same bottom line, so I thought why do I want to buy at Norwood. Why do I feel comfortable there? It's the service department. Don't misunderstand the sales people are great. But after buying the car, the people that are going to help you are in the service department. My appointments were easy to make. They call to remind you of your appointment. They get you in and out in the time they tell you, or they offer a loaner if they can't. The waiting area is large and comfortable, not to mention coffe and bagels. So think the whole deal through. I did and I know Cadillac Norwood is the place to go. More

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Look Elsewhere for Your Cadillac Attempting to purchase a vehicle from Cadillac of Norwood was by far the worst interaction I have ever had with a car dealership - very unprofessional Attempting to purchase a vehicle from Cadillac of Norwood was by far the worst interaction I have ever had with a car dealership - very unprofessional and unbecoming of the Cadillac brand. Their salespeople and management demonstrated a severe lack of courtesy, professionalism, and even product knowledge at every step of the sales process. Never have salespeople seemed less motivated to sell me a product. I first contacted Cadillac of Norwood nearly two months ago with questions regarding a specific trim level of ATS in their inventory. After some cursory questions via email and a first visit/test drive with Frank from sales, I expressed interest in purchasing and requested pricing. At this point the Sales Manager, Alan, told me the model was under recall and could not be sold, but he would let me know as soon as repairs were complete. Other Cadillac dealers I contacted denied that they knew of any issues that would delay a sale. Two weeks pass, and one of the two cars in Norwood's inventory that match the specification I was interested in is removed from all listings (likely sold). I have still not heard back from Alan, so I email again. He later replies that the recall is still in effect, and he will let me know when the car is ready. No additional effort besides his two sentence email is made to actually inform me or further the sale along. Another week+ passes, again no word from Alan or Frank. I call Frank's desk a handful of times over the next couple days with no answer, then finally email him with my cell number and asking to call me with a status on the vehicle ASAP. No response. At this point, I should have taken a hint and bought a car from a dealership with actual customer service, but the specifications on the car I wanted were relatively rare. I made another visit in-person and flagged down Frank, who said he vaguely remembered me (!) and promptly passed me off to a coworker. I offered a price for the car, we did not come to an agreement, and I left. The car I wanted continued to sit in Norwood's inventory, so in one final attempt I sent an offer through their internet sales department (copied on the previous string of emails discussing the specific vehicle). They respond with a counteroffer from the owner, Mike Xidea. I accept, make arrangements to sign before the end of the month, and obtain financing from my bank. Later that same day, in a call to confirm the logistics of picking up the car, Alan informs me that the counteroffer they sent was a mistake and not valid. The owner will not let the vehicle go at the price we agreed upon in writing. He then suggests either a higher price for the car I wanted or an alternate, lesser, model... This feels dishonest, like a bait-and-switch, and a terrible way to treat a current and loyal Cadillac owner. You'd be better suited to try any other Cadillac dealer in New England - avoid Norwood at all costs. More

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The day I walked into this dealership was a very lucky one for me. Frank Melo was a gem to work with. He took his time with me he gave me a great deal with no pressure at all. This deal was so stress f one for me. Frank Melo was a gem to work with. He took his time with me he gave me a great deal with no pressure at all. This deal was so stress free that I have not stoped talking about it. I have made it well known at work and to all of my friends that this is the place to go when you need a car. Shareen was faboulos as well. The financing was like sitting there talking to a family memeber. She gave great advice with no hard sell. Frank delivered my car on time looking great. This was the best experience I have ever had. I am looking forward to my next purchase at Village Cadillac of Norwood and who ever says that when buying a car. I was very impressed with my service and I do not please easily. The General Manager and owner should be aware of these out standing employees. They truly exceeded my expectations. My sincere thanks to Frank and Shareen. Karen Machado Brockton Mass More

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Our experience in buying a car at Cadillac of Norwood was very different that our past experiences with other dealerships. They honored their advertised price and took the online coupon without any question very different that our past experiences with other dealerships. They honored their advertised price and took the online coupon without any question. They did not try to sell us a different car, just respected the fact that we came in educated and only wanted to focus on two of the cars we had seen online. We did purchase one of them and it's been running great. Thanks. More

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Last week I became interested in purchasing a new Saab after hearing about the phenomenal deals. I live in Sharon and decided to visit three dealerships: Cadillac Hummer Saab of Norwood (the closest), Cha after hearing about the phenomenal deals. I live in Sharon and decided to visit three dealerships: Cadillac Hummer Saab of Norwood (the closest), Charles River in Watertown (the oldest), and Shaw Saab in Norwell. Frank Melo, the salesman I worked with was extremely helpful, accommodating, and patient throughout the entire process. Although there were other customers in there wanting to spend nearly $80,000 on new Cadillac's, Frank worked with me for a while to work out a deal that was beneficial to both of us. That was Wednesday, December 23. I was so thrilled with the service I received that my mother decided to also buy a new Saab. Again, I called the same three dealerships, and again, Frank and Mike were able to work out a fantastic deal that we could not pass up. After my mother picked up her car on Monday night, we decided it was time to get my sister a brand new car. This time I visited the dealership in Watertown, then Norwell, and then made my way back to Cadillac Village in Norwood. They were able to give me the best deal with the best service. I did not have to wait while I was there and was overall extremely pleased with the experience. Michael Eisenman More

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