Frank Lopes
Frank Lopes at Island Buick GMC

Frank Lopes

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Island Buick GMC

1855 Hylan Blvd
Staten Island, NY 10305

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6 Reviews
not yet
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6 Reviews

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6 Reviews of Frank Lopes

June 10, 2022

Dealership Rating
Employee Rating

Everyone pleasant but the wait even if you have an appointment it’s crazy ….what’s the sense in making an appointment More

by Perezn1217
Customer Service
Friendliness
Recommend Dealer
Yes
Jun 10, 2022

Island Buick GMC responded

Thank you for your feedback about the time taken to service your vehicle because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Bruce Defranco General Manager bdefranco@statenislandbuickgmc.com

Jun 10, 2022

Perezn1217 responded

Oil change shouldn’t be 2 1/2 hrs I made an appointment …. People have things to do and have other appointments …. All I have to say … Thank you

February 11, 2022

Dealership Rating
Employee Rating

Really overpriced service dept. oil change, cabin and engine filter with tire rotation almost $350? They then don’t honor coupons they send to your home indicating that there are certain restrictions and More

by ajsantiago3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Feb 17, 2022

Island Buick GMC responded

We are sorry to hear about your recent experience with our team. This is not typical, we honor any coupon that we send out. If you still have the coupon I invite you to come back to our store and see the General Manager and he will refund the discount that should have been applied back to you. Thank you Bruce DeFranco General Manager

December 29, 2021

Dealership Rating
Employee Rating

The work was done in a timely manner even though they were under staffed because of Covid that was appreciated I trust them I’m never disappointed with the work More

by Rob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 30, 2021

Island Buick GMC responded

Hi, Rob! Thank you for the stellar review. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! Sincerely, Joe Wajda, Executive Manager

July 03, 2021

Dealership Rating
Employee Rating

I live in NJ and saw Staten Island Buick GMC had a Buick for sale that I had to have. Donna in sales was amazing working with me to fully understand what I wanted. John was a huge help in making sure I full More

by cruser712
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Donna Nocerino

Jul 06, 2021

Island Buick GMC responded

Thank you for the 5 star review, cruser712! I'm happy to hear that Donna and John were able to help you. Thank you for visiting Staten Island Buick GMC. Sincerely, Joe Wajda, Executive Manager.

November 20, 2020

Dealership Rating
Employee Rating

working with Fred Vinciguerra has been such a pleasure! his professionalism and work ethics was way above my expectations. outstanding customer service and mannerism. thanks for everything!!! More

by cepeda281
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 20, 2020

Island Buick GMC responded

Thank you for your positive feedback! It's great to hear that Fred was able to make your experience with Staten Island Buick GMC a great one! We appreciate your business and hope to be able to work with you again soon!

November 20, 2020

Dealership Rating
Employee Rating

I Highly recommend Staten Island Buick GMC. This is our second lease from this dealership. From start to finish our experience was amazing. The sales woman Patrice was great as well as the manager Bruce bo More

by Paulgibbia1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bruce, Patrice

Nov 23, 2020

Island Buick GMC responded

Paul, thank you for your trust and recommendation! We are extremely grateful for our staff and the services they provide, especially, Patrice and Bruce. Thank you for choosing Staten Island Buick GMC, we hope to see you again soon. Congratulations!

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