Frank Lauro
Frank Lauro at Benzel-Busch Motor Car
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Frank Lauro

Sales Consultant

Benzel-Busch Motor Car

28 Grand Ave
Englewood, NJ 07631

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4.8
87 Reviews

Dealership Experience

22 yrs, 8 mos

4.8

87 Reviews

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87 Reviews of Frank Lauro

October 17, 2024

Dealership Rating
Employee Rating

We are long time customers and continue to enjoy the car , service and people we interact with. If problems arise they get things corrected so I can drive safely. I appreciate it. More

by LEISUREGIRL
Recommend Dealer
Yes

Other Employees Tagged: Joseph Herman

August 14, 2024

Dealership Rating
Employee Rating

Frank Lauro has been our salesperson for almost 20 years. He is so knowledgeable and professional and has become a personal friend as well More

by MTBRINGAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 27, 2024

Benzel-Busch Motor Car responded

Thank you for your long-standing support and kind words! We’re thrilled to hear that Frank Lauro has provided you with exceptional service and has become a personal friend over the years. His knowledge and professionalism are truly valued, and it’s wonderful to know that he’s made such a positive impact on your experience. Warm regards, Michael Hill mhill@benzelbusch.com

May 30, 2024

Dealership Rating
Employee Rating

The entire process was quick and easy. We are very happy with everything. Highly Recommend More

by CARMELO.VELARDO0407
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 14, 2024

Benzel-Busch Motor Car responded

Thank you for your fantastic review! We're thrilled to hear that your experience with us was quick and easy, and that you're very happy with everything. Providing a seamless and efficient process for our customers is our goal, and we're delighted that we could meet your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

May 09, 2024

Dealership Rating
Employee Rating

It is amazing dealership, you feel welcome from the minute you enter through those doors, everyone is super friendship. Frank was so patient, nice and most of all care about my needs. I had such a wond More

by luisaguzman1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 16, 2024

Benzel-Busch Motor Car responded

Thank you for your glowing review! We're thrilled to hear that you had such an amazing experience at our dealership and felt welcomed from the moment you walked through our doors. Providing a friendly and welcoming atmosphere is what we strive for, and we're delighted that you found everyone to be super friendly. Frank is indeed a gem, and we're pleased to hear that he provided you with patient, nice, and attentive service, going above and beyond to ensure your needs were met. Warm Regards, Michael Hill mhill@benzelbusch.com

November 29, 2023

Dealership Rating
Employee Rating

Very satisfied with Frank Lauro who is the only person who I am qualified to rate. More

by RHABEEB
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 08, 2023

Benzel-Busch Motor Car responded

I'm glad to hear that you are very satisfied with Frank Lauro's service. It's important to have a positive and satisfying experience with the person assisting you during the car-buying process. Regards, Michael Hill mhill@benzelbusch.com

September 14, 2023

Dealership Rating
Employee Rating

Jieun is sales person she is great 👍 and very friendly kind . I like with her. More

by paikmaria8883
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jieun Chun

July 26, 2023

Dealership Rating
Employee Rating

I was treated like a VIP this dealer location was clean and up to date i would recommend this dealer to all my friends More

by ALJDIFRANCO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 27, 2023

Benzel-Busch Motor Car responded

Thank you so much for taking the time to leave such a wonderful review about your experience with Frank Lauro at our dealership. We are thrilled to hear that you were treated like a VIP and that you found our dealer location clean and up to date. Providing excellent customer service and a welcoming atmosphere is our utmost priority, and we're glad to know that our efforts have made a positive impact on your visit. Frank Lauro is a valued member of our team, and we are delighted that he was able to make your experience with us memorable. We will be sure to pass along your kind words to him, as well as to our entire staff. Regards, Michael Hill mhill@benzelbusch.com

May 14, 2023

Dealership Rating
Employee Rating

We’ve been working with Frank for the last 19 years! Very professional and knowledgeable person More

by Rodica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

February 16, 2023

Dealership Rating
Employee Rating

frank take care of everything and i. less than 2 hours i get my new car More

by BORISLEON7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Victor Hernandez

January 17, 2023

Dealership Rating
Employee Rating

If this is about the recent service for my E class, I unfortunately have to give it 2 stars, because a week or so after getting my car back, the exact same issue recurred-- vibrations of steering wheel, More

by ADAMDEUTSCH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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