Frank Lauro | Page 7

There’s a MB dealership closer to me but I chose Benzel-Busch even it is a bit out for its great customer care. From searching for the right vehicle to scheduling the first service, the whole experi Benzel-Busch even it is a bit out for its great customer care. From searching for the right vehicle to scheduling the first service, the whole experience has been awesome. Every one I met along the way was professional and courteous. I have an excellent experience thus far and will buy another vehicle from them again. More

by AMCC201 Verified Customer Verified Customer

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Thank you! We got a flat tire and needed our car immediately. But our Mercedes dealership nearby us was closed due to the Covid-19 pandemic. So we brought our We got a flat tire and needed our car immediately. But our Mercedes dealership nearby us was closed due to the Covid-19 pandemic. So we brought our car to this dealership. Thank you so much for working during this pandemic situation, we appreciate it! More

by SB Verified Customer Verified Customer

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service good - but loaner not clean The service was well done however, the loaner car provided was supposed to be clean and sterile due to the pandemic. It was not. The outside was not The service was well done however, the loaner car provided was supposed to be clean and sterile due to the pandemic. It was not. The outside was notable for the number of bird droppings. The inside had dirt on the seats. But, the worst was the smell of cigarette smoke that permeated the car. You can do better. More

by esfesq Verified Customer Verified Customer

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Excellent and responsive service each and everytime I am in Bezel Busch has a level of service that I have found to be unsurpassed in the luxury car market. Service team always very accommodating to any emerge Bezel Busch has a level of service that I have found to be unsurpassed in the luxury car market. Service team always very accommodating to any emergencies that have arisen for me. More

by MPERRUCCI Verified Customer Verified Customer

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Lease of 2019 A Class Very professional Sales team. Great service from walking into the door throughout the car buying process. Frank Lauro was able to answer all of my que Very professional Sales team. Great service from walking into the door throughout the car buying process. Frank Lauro was able to answer all of my questions and followed up with me months after I signed my lease. More

by JBAKER Verified Customer Verified Customer

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Wonderful experience. The dealership is great and the people are very friendly the quality of work in the service department is exceptional, and I would recommend this deal The dealership is great and the people are very friendly the quality of work in the service department is exceptional, and I would recommend this dealership to a friend. More

by GSAMS2001 Verified Customer Verified Customer

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Maybach 10,000 mile first service While all of the Daimler-Benz dealers work with the same DB imposed methodology the service at Benzel Bush is exceptional because of the human element While all of the Daimler-Benz dealers work with the same DB imposed methodology the service at Benzel Bush is exceptional because of the human element in the equation. The BB employees do recognize the customer by name, listen attentively to the complaints and give the correct answers particularly about cost and timing of the required work. As a 25 year customer of BB in Englewood and owner of a Maybach I recommend this dealership and the DB cars the offer. More

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Excellent My visits to the dealer are always perfect and reliable as always and the work that was performed are explained point by point by Frank Armando My visits to the dealer are always perfect and reliable as always and the work that was performed are explained point by point by Frank Armando More

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Rating my salesperson Frank Lauro 5 stars for his exceptional knowledge of the business. He surely knows his cars and has an excellent people skills . I like it when a salesperson is not a salesperso exceptional knowledge of the business. He surely knows his cars and has an excellent people skills . I like it when a salesperson is not a salesperson but someone who spends time with a client to get the best deal. More

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1st Time Buyer Smooth Process! After a lot of online investigation to select an SUV. Frank help us out without the average push to sell anything. Gave us all the different options p After a lot of online investigation to select an SUV. Frank help us out without the average push to sell anything. Gave us all the different options possible for this specific model, made suggestions for insurance, even though the selection of the insurance was a bit difficult because this new model was not available in none of the actual model list, Frank kept the process running. Setted up a tutorial with Eli who went over all the new operation and control of the vehicle. It was offered to sent my wife to get the same tutorial after she receives her "End of the Year" and "20 Years of Service" Gift. More

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