Frank Justin

My experience with the sales representative was poor. He did not know the answers to many of my questions and was slow getting back time, or did not get back to me at all.. Everyone else at Jaguar was he He did not know the answers to many of my questions and was slow getting back time, or did not get back to me at all.. Everyone else at Jaguar was helpful and professional. More

by siestakey8564 Verified Customer Verified Customer

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The jaguar dealership has one of the best customer service for being a dealership. They are easy to work with, and have any dates available to help customers. service for being a dealership. They are easy to work with, and have any dates available to help customers. More

by RSDHALIWAL99 Verified Customer Verified Customer

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Can’t use warranty at your place or jeep. Frank never called me back. Charged me for plates but did not provide them. Had to call to complain I was charged. Frank acted like he was doing me a Frank never called me back. Charged me for plates but did not provide them. Had to call to complain I was charged. Frank acted like he was doing me a favor saying he was going to give me a new plate. He did not give me anything but a crock of crap. More

by bobbywestfall1619 Verified Customer Verified Customer

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Aaron knew very little about the car. Your finance guy Phil sold me a warranty that I can’t use. I scheduled my jeep to get looked at by your place. They said they don’t have the tools fo Your finance guy Phil sold me a warranty that I can’t use. I scheduled my jeep to get looked at by your place. They said they don’t have the tools for jeep. The jeep dealership will not honor our warranty. I’ve left two messages now for Phil who. He has not returned my call More

by bobbywestfall1619 Verified Customer Verified Customer

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I appreciate the service I received thank you for the loaner car. I will certainly return when needed loaner car. I will certainly return when needed More

by TJGAPINSKI Verified Customer Verified Customer

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Professional and an amazingly easy experience ce from initial inquiry to close of deal. He answered questions and made the process simple. initial inquiry to close of deal. He answered questions and made the process simple. More

by sandra31 Verified Customer Verified Customer

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GREAT FACILITY GOOD SALES TEAM GOOD FOLLOW UP DON'YT WANT TO SAY ANY MORE A LITTLE SILLY TO HAVE TO DO THIS WANT TO SAY ANY MORE A LITTLE SILLY TO HAVE TO DO THIS More

by jkittle Verified Customer Verified Customer

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Frank Justin is very sneaky. The sales manager Ernie tried to add on $2500 in charges. Part of these charges were for some kind of "coating" they allegedly put in the car, which The sales manager Ernie tried to add on $2500 in charges. Part of these charges were for some kind of "coating" they allegedly put in the car, which I refused to pay. By the time I got on the interstate I was given a warning not to drive the vehicle becauses the oil was overfilled. In addition there were 2 recalls on the vehicle, one being a major overhaul or replacement of the master cylinder. Frank also offered me an interest rate higher than Achieva Credit Union was willing to offer me. This after I directly asked them if I financed for a shorter period would the interest rate be lower and Frank said no, when Achieva later confirmed there was a lower rate offered. When I told Frank I wanted to just pay case he told me the financing had already gone through. It was so unbelievable I had to call Achieva and ask them to stop the financing process as I just paid cash for the vehicle. Achieva confirmed no one had processed anything as they had been out of office for the New Year several days. (Another contradiction from Frank the finance guy.) The vehicle had too much oil in it, so it was not safe to drive home. Frank then asks why I am asking to speak to the GM! The GM was terrific and straightened everything out. My local Lakeland BMW dealer took care of the recalls, gave me a loaner, and picked up and delivered the vehicle. More

by Kathy Verified Customer Verified Customer

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Great experience from beginning to end. Clear honest conversations, quick decision making and great follow up. Will definitely do business with again. Clear honest conversations, quick decision making and great follow up. Will definitely do business with again. More

by mholtet Verified Customer Verified Customer

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Easy to deal with, competitive pricing not the usual back forth haggling, on the Jaguar side who knows what the future holds. forth haggling, on the Jaguar side who knows what the future holds. More

by ckillarney Verified Customer Verified Customer

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