Frank Ibarra

Corwin Ford Tri-Cities management's actions and responses to resonable customer concerns reflect they are not concerned about customer satisfaction at all. I regret going through them to purchase a vehicle. to resonable customer concerns reflect they are not concerned about customer satisfaction at all. I regret going through them to purchase a vehicle. My Salesperson Dylan F. was a pleasure to work with. Management is a different story. They were unwilling to cover the expenses($35) of an expired trip permit they gave me for 22 days, when it took them around 20 days to get paperwork to a city in Oregon via fedex that is only 4 hours away from Pasco. I wanted to resolve this in person, but they do not believe they did anything wrong, they are trying to blame DMV, when in my opinion, Corwin Ford Tricities holds the majority of accountability. Corwin Ford DOES NOT have their customer's best interest at heart. Contrary to the statement on their website, they DO NOT believe customers come first. Nor did their team of experts(management, in this case) ensure I had a great car-buying experience. More

by GENY541 Verified Customer Verified Customer

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Omar was a great sales man and I will always go back to him each time I’m looking for a car. him each time I’m looking for a car. More

by Lillyarmenta Verified Customer Verified Customer

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Horrible experience! THE WORST we’ve ever been treated at a car dealer. Buyer beware. We’re buying out of state because of the way we were treated at this “want to be de THE WORST we’ve ever been treated at a car dealer. Buyer beware. We’re buying out of state because of the way we were treated at this “want to be dealer.” Super Super Super Un Pro! More

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Car did not have a spare tire. Just a can of tire sealer. Would not buy a car without. Just a can of tire sealer. Would not buy a car without. More

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This was my second experience with Corwin Ford and it was again a good one. Bendon Benner made the process easy and enjoyable. Thank you again a good one. Bendon Benner made the process easy and enjoyable. Thank you More

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New vehicle purchase experience My purchase experience at Corwin Ford could not have been better. My sales person, Frank Ibarra, did a fantastic job of finding the perfect vehicle f My purchase experience at Corwin Ford could not have been better. My sales person, Frank Ibarra, did a fantastic job of finding the perfect vehicle for us. Justin Russell, Niko Armijo and Marcos Blanco worked hard to get me what I needed for my trade and the payment I was hoping for. Excellent experience all the way around! More

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I had a great experience at this dealership. The sales process went smoothly thanks to the helpful salesman. My new Ford Ranger is perfect in every way. process went smoothly thanks to the helpful salesman. My new Ford Ranger is perfect in every way. More

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These guys were great to work with and helpful. The staff was patient in sorting through the details of what I was looking for at a price point I couldn’t pass up. Love our new truck! Robert Moore, The staff was patient in sorting through the details of what I was looking for at a price point I couldn’t pass up. Love our new truck! Robert Moore, the salesman we worked with, knows the vehicles inside and out. He was very professional and patient in answering all our questions. He stayed late after hours to make sure we were well taken care of. Great car buying experience! More

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Good Day Despite there being a power outage in half their building, Frank and the team was able to work around that and provide great service for the day. Despite there being a power outage in half their building, Frank and the team was able to work around that and provide great service for the day. More

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Great truck I had a great experience with Frank he was friendly thoughtful and was pleasant to work with. Chandler was also very pleasant to work with. I would I had a great experience with Frank he was friendly thoughtful and was pleasant to work with. Chandler was also very pleasant to work with. I would buy from Corwin in the future when considering any new Ford vehicles. More

by Jenniferd Verified Customer Verified Customer

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