Frank Boccio

Impeccable Service, Exemplary Treatment Kamren, Payden, Grant, Eric, Shiyong & Fred ALL gave me the FIRST CLASS experience!!! I received the BEST service EVER!!! Absolutely flawless!!! T Kamren, Payden, Grant, Eric, Shiyong & Fred ALL gave me the FIRST CLASS experience!!! I received the BEST service EVER!!! Absolutely flawless!!! Thank you Fletcher Jones!!! More

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Deceitful Sales Practices Do not do business with Fletcher Jones Mercedes in Newport Beach! Their sales tactics are deceitful, as I experienced in November 2017. I found Do not do business with Fletcher Jones Mercedes in Newport Beach! Their sales tactics are deceitful, as I experienced in November 2017. I found a used 2015 E400 Mercedes on CarGurus.com and requested information from the dealership. Almost immediately I was contacted by the sales person. There was no price on the CarGurus listing, so I asked about the price. He said he would research it and get back with me. Then, about 15 minutes later I called him back, asking other questions – which included “Is this car a Certified Pre-Owned?” He responded “Yes, it is.” Later that day, we exchanged multiple text messages, where instead of quoting me a price he asked “make an offer.” So I responded with screen shots from CarGurus, with their recommended market price and the sales person responded, “I think thats [sic] a fair price point.” And then I asked more detail about the Certified Pre-Owned warranty, and he responded that it’s good for 5 years, unlimited miles. We arranged to meet at the dealership the next day. Surprise; when we arrived, the sales person I communicated with was not there so we were handed off to someone else. After we took the test drive, the new sales person apologized and said that he was mistaken, that the car is not Certified Pre-Owned because it is subject to the Takata air bag recall. Then we headed up to his office to discuss, and he quoted me a base price on the car that was $5,000 more than the price the original sales person had agreed to! I immediately interrupted him and explained that the original sales person had accepted a much lower price, and that he must be mistaken. I showed him the text messages as proof and he then left to consult with sales management. About 5 minutes later, he returned to the room with a manager who said that only he (the manager) was authorized to make a deal on pricing, and that they could only sell the car at the higher price. This whole experience reeks of the old “bait and switch” tactics from the 80s! The dealership lured me to Newport Beach under false pretenses. They confirmed (via phone and text) that the car was Certified Pre-Owned. They agreed (in writing via text) to a price that they did not honor when I came to the dealership. On top of the unlawful sales practices, I wasted a lot of time because the dealership is an hour and a half drive from my home. Do not do business with this dealership! Let’s show them that these deceptive practices are not acceptable, and take our business somewhere else!!! More

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My experience with Blake was very appreciated. The meetings with Blake was very helpful with making my descion on what to purchase. 1. Designing the car on the computer. 2. Listening to my likes The meetings with Blake was very helpful with making my descion on what to purchase. 1. Designing the car on the computer. 2. Listening to my likes and dislikes. 3. My concerns 4. Educating me on the different models and what they had to offer. 5. Taking the time in making me aware of the available inventory. 6. Sincere/trustworthy 7. A pleasure to work with. One recommendation: Help getting your new car home: I don't live in the area and I am keeping my present car. I didn't have a way to drive my new car home. The earliest I could have someone to take me to pick it up is 4 days later maybe, if not then it would be 9 days later for sure. I could have purchased it at a time when I had a ride but I didn't want to take the chance of someone purchasing the car. It was the only one left. The dealership assisted me with leaving it where you park your car if you're going to the airport. When I found out that was where we were taking the car, I was uncomfortable with it but had no choice. I should have thought this through prior to making the purchase. There two dealerships closer to where I live. More

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Frank and Tony are the best! They know how to take care of us. They recognize that we are (and will continue to be) Fletcher customers and so every car we've purchased/leased has They know how to take care of us. They recognize that we are (and will continue to be) Fletcher customers and so every car we've purchased/leased has been a great experience. More

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So far so good. I give a four star rating initially b/c I consider the selling of a vehicle to be a small facet of the overall rating of a dealership. Time will tell I give a four star rating initially b/c I consider the selling of a vehicle to be a small facet of the overall rating of a dealership. Time will tell if I become a customer for life. More

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The Way It Should Be Done I am not writing this just to say that purchasing a vehicle for my wife with Fletcher Jones Motor Cars was the best car buying experience we have ever I am not writing this just to say that purchasing a vehicle for my wife with Fletcher Jones Motor Cars was the best car buying experience we have ever had. I am also writing this to say that I am viewing this as a new business association. I would begin by telling everyone that I intend to visit them again when I decide to purchase a Mercedes-Benz for myself. Paul Brown was professional, courteous and truly concerned that he get us the best deal possible. More

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New MB Owner Great car, great sales people, great deal. The process was easy and smooth and I drove away with a really nice car. Thank you so much! Great car, great sales people, great deal. The process was easy and smooth and I drove away with a really nice car. Thank you so much! More

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Service completed in a professional experience. Service department employee Steve Bates does and outstanding service for me in the service performed on my R350. He keeps me posted on the status of Service department employee Steve Bates does and outstanding service for me in the service performed on my R350. He keeps me posted on the status of my vehicle when it is being serviced. More

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First Mercedes since 1986 560 SL We decided to splurge for a 25th wedding anniversary present to ourselves, and get the SL550, which is gorgeous! Wished I could upload a photo but I We decided to splurge for a 25th wedding anniversary present to ourselves, and get the SL550, which is gorgeous! Wished I could upload a photo but I can't! Will work with them again if we stay with Mercedes! Way to go the Tommy Tran TEAM! More

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Gustavo Alarco "He is master in Professionalism" Not only does he reflect professionalism but is gracious. He is timely, gives you the direct attention to the specific need for your visit and make y Not only does he reflect professionalism but is gracious. He is timely, gives you the direct attention to the specific need for your visit and make you feel you are special. I work 5th & Flower, downtown LA, many ask why drive to NPBCH for service when a dealership is a few blocks from my office. The above comments explains why. From my first day experiece with Frank Boccio and Pauly Gulo in sales and to Gustavo Alarco as MY service advisor, I am very pleased. More

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