Frank Armando

Extremely expensive for simple jobs. I got 60.000 miles service plus spark plug change. They charged $1700 for parts and $2600 for labor. Explanation is 11 hours service work which is a I got 60.000 miles service plus spark plug change. They charged $1700 for parts and $2600 for labor. Explanation is 11 hours service work which is a xx. I advise you that get all detailed information before you sign the contract. When I dropped off advisor was making a big deal and scared me that car might brake the parts. The service I got is 1500$ outside of the Mercedes dealerships. I made a mistake and I did not educate myself for this service. You do not do same mistake. GET PRICE and ADVISE before you go to the dealership service centers. By the way advisor called after I dropped off the car and he said “ we checked the battery that is perfectly fine and in good shape but we recommend to change on 60.000 miles service.” Their goal is to make you scare and get more money for their own good. Scammers! I am giving 2 stars because of their coffee. I drunk the most expensive coffee. More

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This dealership is a much different experience from when my wife purchased her 1st Mercedes in 2006. This is the 1st time I ever wished I would have conducted the entire transaction online and it didn’t sto my wife purchased her 1st Mercedes in 2006. This is the 1st time I ever wished I would have conducted the entire transaction online and it didn’t stop there. The delivery was something I would put on par with a Nissan dealership and when the car was bought back in the next day for the air conditioning not working it was immediately returned to me stating they could not find anything wrong with it. I have always marveled about how the Mercedes experience was the best in the game this dealership misses the mark by a long shot. I think the post covid car dealership attitude has sunken into their DNA because I remember how I was treated anytime my wife or I have purchased any of our other Mercedes Benz’s and the service doesn’t seem to be any better with them returning the car to me un-repaired with me having to take time out of my life again to bring it back and wait 2 weeks for them to finally repair it. What did they actually check during the 120 point CPO process that the sales rep said was almost $5,000 and what justified not having any room to negotiate the price. More

by CE Verified Customer Verified Customer

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The assistance by staff convinced us to purchase our leased vehicle from Benzel-Busch rather than Mercedes of Fairfield Ct. It didn't matter if the bottom line cost was more at Benzel-Busch. leased vehicle from Benzel-Busch rather than Mercedes of Fairfield Ct. It didn't matter if the bottom line cost was more at Benzel-Busch. More

by art.elmers Verified Customer Verified Customer

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Michael Vinci was the most pleasant and knowledgeable salesperson I have ever dealt with. I have purchased over fourteen new vehicles, and this was my best experience. He is a credit to Benzel Busch and salesperson I have ever dealt with. I have purchased over fourteen new vehicles, and this was my best experience. He is a credit to Benzel Busch and Mercedes as a whole. More

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Dealership is very professional in the way they treat clients. Frank Armando is top shelf Service Department representative who always is willing to help the clients solve their maintenance concerns . Ji clients. Frank Armando is top shelf Service Department representative who always is willing to help the clients solve their maintenance concerns . Jim Wolfe More

by MrJW531 Verified Customer Verified Customer

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Great experience also have total admiration also for my service advisor Frank Armando Been buying cars there for over 30 years service advisor Frank Armando Been buying cars there for over 30 years More

by Edwgol Verified Customer Verified Customer

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Top-notch service. The Benzel-Busch service team was extremely professional and I highly recommend them. Tim Torell, Matthew Rivera, and the Service Team were exception The Benzel-Busch service team was extremely professional and I highly recommend them. Tim Torell, Matthew Rivera, and the Service Team were exceptional. More

by Andrew Verified Customer Verified Customer

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I waited in the lounge for 30 min after my appointment time before someone came to me. That rep did not explain clearly what would be included in the service BB. When the service was completed, the fro time before someone came to me. That rep did not explain clearly what would be included in the service BB. When the service was completed, the front-desk receptionist gave me the receipt to sign, and I did not get a service professional to explain what I was paying for. More

by B.YAO Verified Customer Verified Customer

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The focus for the dealership is the customer experience. That is shown from the moment you book your appointment or need to come in for an emergency repairs (living in Nj- the potholes are plentiful). Chris That is shown from the moment you book your appointment or need to come in for an emergency repairs (living in Nj- the potholes are plentiful). Chris the service advisor is always helpful and willing to go the extra mile. Added benefit is being able to look at the showroom floor and plan for your next Mercedes. More

by ALEX K Verified Customer Verified Customer

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Workers were smiling every time, they helped me a lot and the car is better then before now. Thank you. the car is better then before now. Thank you. More

by ATATezer Verified Customer Verified Customer

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