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Franco Leonard
Franco Leonard | Page 8
Service Advisor
Bob Penkhus Mazda at Powers
7455 Test Drive
Colorado Springs, CO 80923
404 Reviews
404 Reviews of Franco Leonard
Verified Customer
August 28, 2023
Took a little longer than expected for an oil change and a tire rotation, which was around an hour and a half which is fine, my only issue is them being short staffed on the weekends and not being able to w a tire rotation, which was around an hour and a half which is fine, my only issue is them being short staffed on the weekends and not being able to wash your car after the service. Instead, they gave me a coupon to drive it somewhere else where they have a drive-through car wash and it’s just annoying I can’t leave the dealership service center with a clean car. I appreciate the gesture though; however, I’ve been to other dealerships and they always make sure you leave with a complimentary wash. More
by KNETICZ
August 23, 2023
The purchase of the car was the worse I've ever had. But the service department was great! But the service department was great! More
by BOWEE072
Other Employees Tagged: Victoria Hollihan , Michael Acuna
August 21, 2023
Frustrating wait times. Told hour and a half but took 2 and a half. Was in for an oil change. Felt like there was a lot of Upselling of services with verbose explaining. But Told hour and a half but took 2 and a half. Was in for an oil change. Felt like there was a lot of Upselling of services with verbose explaining. But when I declined due to another hour required I was told it was ok to wait til next time. So was the service needed or not??? A car is a machine - what does it need??? Authorized a service that was not completed. My paperwork says my car was washed and vacuumed- it was not. Totally HATE the text communication system - just talk to me please! Based on my service experiences over the years (customer since 2014) I am likely to choose a different make of car in the future More
by C0RVES.CH
August 18, 2023
The people are always so nice and helpful. The service is excellent, and the maintenance is always done in a short amount of time. The service is excellent, and the maintenance is always done in a short amount of time. More
by CATHY24
Other Employees Tagged: Nick Semyck
August 17, 2023
Service line is very helpful, they fixed a chip in the windshield but upon inspection at home the plug seemed to have come out when possibly scraping the residue off so we did have to reseals it ourselves windshield but upon inspection at home the plug seemed to have come out when possibly scraping the residue off so we did have to reseals it ourselves. A but disappointed the dealership insisted on skipping the cert pre owned since it was a “new” arrival (it was a model car with 5k miles). I’m being told it was used so this and that can be covered and someone else says it’s new so this rather than that applies. Makes no sense and honestly isn’t worth the headache after a few days of going back and forth. My family has previosly bought 6 cars from this dealership and am questioning how they handle their customer service, they did offer me to refund and give back the car but I would have just appreciated better understanding and clarification than just ignoring my concerns and coming to only that solution. More
by nicole.yu617
Other Employees Tagged: Mike Wahl , William Chavez, Mike in sales, he was great, he made the sale!
August 12, 2023
Great Customer Service! … Thanks! I know whenever I have to bring me Mazda in for service it will be completed in a timely manner… … Thanks! I know whenever I have to bring me Mazda in for service it will be completed in a timely manner… More
by RONALD_FORTIN
Other Employees Tagged: Service manager
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