Franco Leonard
Franco Leonard at Bob Penkhus Mazda at Powers

Franco Leonard | Page 29

Service Advisor

Bob Penkhus Mazda at Powers

7455 Test Drive
Colorado Springs, CO 80923

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404 Reviews
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404 Reviews

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404 Reviews of Franco Leonard

June 07, 2022

Dealership Rating
Employee Rating

Professional and prompt. Got me in at my assigned time and kept me informed throughout the time More

by LAGERBDLTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 10, 2022

Bob Penkhus Mazda at Powers responded

We appreciate your feedback. Come see us again soon.

June 06, 2022

Dealership Rating
Employee Rating

Fast service all needs were met good customer service returned car in same condition no complaints More

by Briana Krajcovic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 10, 2022

Bob Penkhus Mazda at Powers responded

Briana thank you for the review. We are very happy to hear our team could provide you with excellent service. Come see us again soon.

June 05, 2022

Dealership Rating
Employee Rating

Great team that makes you feel important provided me with honest service and thorough work. More

by K_PONDEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 10, 2022

Bob Penkhus Mazda at Powers responded

Thank you for the kind words.

June 02, 2022

Dealership Rating
Employee Rating

This dealership made our car buying experience easy. Our sales person, Mitch, went above and beyond to help us find the right vehicle. From sales to service the entire staff is friendly and knowledgeabl More

by Kb1534
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sales person, Mitchell

Jun 03, 2022

Bob Penkhus Mazda at Powers responded

Thank you for taking the time to leave us feedback. It's wonderful to know you had a great experience and we'll be sure to let Mitch know you felt he went above and beyond!

May 30, 2022

Dealership Rating
Employee Rating

Joey in Service was very professional to include the technician that was going to do the work. needed my daughter headlights restored on here Envoy as it was getting very bad at night with the light out More

by cookiesjarvis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: directly with Joey and I believe the tech was Jesse

Jun 03, 2022

Bob Penkhus Mazda at Powers responded

Thanks for the 5 star review! We're delighted to know you had a wonderful experience -- we'll be sure to pass along the praise to Joey!

May 29, 2022

Dealership Rating
Employee Rating

Very responsive service agents . Good use of video survey . Overall a great experience..and would recommend. More

by burchardroland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 03, 2022

Bob Penkhus Mazda at Powers responded

We're so glad you had a great experience! We aim to ensure that every customer has a wonderful experience each time they visit. Thanks for the feedback!

May 23, 2022

Dealership Rating
Employee Rating

They let me go with a nail in my tire and low tire pressure after asking Dumb to check my tires because I’ve been losing pressure. So after a couple weeks I had to call back to get a new tire. It took More

by mrabramski83@mail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 24, 2022

Bob Penkhus Mazda at Powers responded

Hello, we are so sorry you had a difficult experience with our dealership. Our customers safety is our number one priority. Our employees always strive to deliver the best customer experience. It appears there must have been some miscommunications during this visit. We hope we can make it up to you on a future visit. Thank you for giving us the opportunity to earn your business. Darrell Dominguez Marketing Manager

May 20, 2022

Dealership Rating
Employee Rating

I took my car in because of a strange noise. The service team let me know that there was nothing that needed replacing, and that my tires were just cupped. They assured me that the tires were n More

by Springsgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 25, 2022

Bob Penkhus Mazda at Powers responded

Thank you for trusting us with your car's service needs. Come see us again for any other car needs.

May 15, 2022

Dealership Rating
Employee Rating

Took time to listen to concerns. Was given a nice Mazda3 sedan as a loaner so we could go about my day as the fix time was 3hrs. Known airbag malfunction has not come back. Still hav More

by PIKESPEAK626
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Torres

May 16, 2022

Bob Penkhus Mazda at Powers responded

Thank you for the review, we are happy that our team was able to service your car.

May 13, 2022

Dealership Rating
Employee Rating

SERVICE APPT: Very friendly, but didn't come in to find me. Said would take 1 hr for oil change and tire rotation. I checked after 1.5 hours and they said it was done, why didn't they come and find me? Als More

by WST2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 16, 2022

Bob Penkhus Mazda at Powers responded

Thank you for your honest feedback. We do apologize about the confusing, we will be sure to share your concerns with the team. We appreciate you coming in to see us for your service needs. We look forward to your next visit.

May 22, 2022

WST2 responded

"The Confusing"? To which item are they responding? The oil weight, the tire rotation, or the excess wait? I will likely change my own oil in the future.

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