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Franco Lanese
Franco Lanese at Ken Ganley Subaru Wickliffe
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Franco Lanese

Service Advisor

Ken Ganley Subaru Wickliffe

28840 Euclid Ave
Wickliffe, OH 44092

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5.0
64 Reviews

Dealership Experience

8 yrs, 7 mos

Industry Experience

12 yrs, 6 mos

5.0

64 Reviews

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64 Reviews of Franco Lanese

February 19, 2025

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Employee Rating

ABSOLUTELY THE BEST SERVICE DEPARTMENT! !!! I can’t imagine taking my car elsewhere! Service, kindness, efficiency and skill are all top priorities. We have bought three Subarus from Ganle More

by stevenedie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Giovanni & Brandon - 10 STARS!!!

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Feb 19, 2025

Ken Ganley Subaru Wickliffe responded

Thank you for sharing such a glowing review of our service department at Ken Ganley Subaru Wickliffe! We're delighted to know that Giovanni and the team have consistently provided top-notch service. We look forward to assisting with your future Subaru needs!

January 28, 2025

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Employee Rating

Had 1 year service done on my Forester today. Easy to get an appointment, friendly fast service, was done in less than an hour. Always get our cars serviced here! More

by MARIETTA.SIMONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Vitale

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Jan 28, 2025

Ken Ganley Subaru Wickliffe responded

Hi Marietta! We're delighted to hear that your service experience was quick and efficient at Ken Ganley Subaru Wickliffe! Thank you for trusting us with your Subaru Forester's care. See you next time!

January 12, 2025

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Employee Rating

Wonderful, friendly staff! Always greeted immediately and my car is always taken care of to keep it in best condition. Love this dealership! More

by Jclair424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 13, 2025

Ken Ganley Subaru Wickliffe responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 29, 2024

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Employee Rating

Person in charge was excellent. He explained everything and was courteous and efficient. Would use him again. More

by SoonerJK41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 30, 2024

Ken Ganley Subaru Wickliffe responded

We're delighted to hear that you had a great experience with our team at Ken Ganley Subaru Wickliffe! It's wonderful knowing everything was explained clearly and efficiently. We look forward to assisting you again in the future! Safe travels!

December 29, 2024

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Employee Rating

Easy to work with. Highly professional, courteous, paying attention to details. Providing shuttle when needed. More

by Eugene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Caja , Giovanni, service advisor

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Dec 31, 2024

Ken Ganley Subaru Wickliffe responded

Eugene, we're delighted to hear you had a seamless experience with our team at Ken Ganley Subaru Wickliffe. Thank you for highlighting the professionalism and attention to detail! Safe travels ahead!

Jan 01, 2025

Ken Ganley Subaru Wickliffe responded

Hello Eugene, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 23, 2024

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Employee Rating

Very pleased. Service was excellent Staff is very nice and courteous and knowledgeable thank you More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harley Vecchio

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Dec 23, 2024

Ken Ganley Subaru Wickliffe responded

Hi Debbie, we're happy to hear you had a great experience with our service and staff at Ken Ganley Subaru Wickliffe. We look forward to serving you again! Safe travels!

December 17, 2024

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Employee Rating

Very nice service and pretty fast. I scheduled earlier online and they called me to confirm. It was very smooth when I visited there. Franco did everything and explained to me all the More

by XC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 18, 2024

Ken Ganley Subaru Wickliffe responded

We're delighted to hear that Franco and the team at Ken Ganley Subaru Wickliffe provided you with such a smooth experience. Thank you for taking the time to share your positive feedback!

December 09, 2024

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Employee Rating

Have always great service, Pleased with the process of buying out my lease. All departments More

by HORVATJ7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Leovic, James Callender, Erica Caja, Joseph Russo, Joe Vitale

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Dec 10, 2024

Ken Ganley Subaru Wickliffe responded

This is great to hear! Thank you! - Ken Ganley Subaru Wickliffe

Dec 12, 2024

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

November 30, 2024

Dealership Rating
Employee Rating

Everyone that I encountered were friendly, courteous, and professional. The service performed on my vehicle was completed in a timely manner. I was pleased with my experience there. More

by yusuf_mujahid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 02, 2024

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 26, 2024

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Employee Rating

I have bought 2 cars from this dealership and so has another member of my family and have been extremely satisfied in the buying process and any maintenance. Everyone has been courteous and helpful on More

by Jclair424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 27, 2024

Ken Ganley Subaru Wickliffe responded

Thank you for your continued trust in Ken Ganley Subaru Wickliffe! We're delighted to hear that both you and your family have had satisfying experiences with our team. We look forward to assisting you on future visits!

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