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Franco Lanese
Franco Lanese at Ken Ganley Subaru Wickliffe
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Franco Lanese

Service Advisor

Ken Ganley Subaru Wickliffe

28840 Euclid Ave
Wickliffe, OH 44092

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5.0
67 Reviews

Dealership Experience

8 yrs, 9 mos

Industry Experience

12 yrs, 8 mos

5.0

67 Reviews

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67 Reviews of Franco Lanese

March 21, 2025

Dealership Rating
Employee Rating

Everyone at Ganley pays attention to the needs of the customers. Today, Franco noticed me waiting and pinch-hit for a colleague who was out. It was a busy day but Franco helped me as soon as he was free More

by pv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Annette Wagoner- Salvatore , William Young in Sales

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Mar 23, 2025

Ken Ganley Subaru Wickliffe responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

March 05, 2025

Dealership Rating
Employee Rating

Giovanni is great. The whole staff kept me informed through out the whole process. They are the best More

by domenicnoce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Hatcher, Jason Caja, Erica Caja, Sam Velez, Darren Beck, Michael Campoletti, Larry Clement, Annette Wagoner- Salvatore, Harley Vecchio , Giovanni

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Mar 06, 2025

Ken Ganley Subaru Wickliffe responded

Thank you for trusting Giovanni & the Ken Ganley Subaru Wickliffe team with your service needs! We appreciate the awesome feedback and look forward to serving you again next time!

March 02, 2025

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Employee Rating

Great people. Wonderful service. Always let's you know if there are any problems that need to get fixed. More

by colleensalamone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2025

Ken Ganley Subaru Wickliffe responded

We're delighted to hear that you had a positive experience with our team at Ken Ganley Subaru Wickliffe! It's great to know our service and communication met your expectations. Thank you for the feedback!

February 19, 2025

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Employee Rating

ABSOLUTELY THE BEST SERVICE DEPARTMENT! !!! I can’t imagine taking my car elsewhere! Service, kindness, efficiency and skill are all top priorities. We have bought three Subarus from Ganle More

by stevenedie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Giovanni & Brandon - 10 STARS!!!

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Feb 19, 2025

Ken Ganley Subaru Wickliffe responded

Thank you for sharing such a glowing review of our service department at Ken Ganley Subaru Wickliffe! We're delighted to know that Giovanni and the team have consistently provided top-notch service. We look forward to assisting with your future Subaru needs!

January 28, 2025

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Employee Rating

Had 1 year service done on my Forester today. Easy to get an appointment, friendly fast service, was done in less than an hour. Always get our cars serviced here! More

by MARIETTA.SIMONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Vitale

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Jan 28, 2025

Ken Ganley Subaru Wickliffe responded

Hi Marietta! We're delighted to hear that your service experience was quick and efficient at Ken Ganley Subaru Wickliffe! Thank you for trusting us with your Subaru Forester's care. See you next time!

January 12, 2025

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Employee Rating

Wonderful, friendly staff! Always greeted immediately and my car is always taken care of to keep it in best condition. Love this dealership! More

by Jclair424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 13, 2025

Ken Ganley Subaru Wickliffe responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 29, 2024

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Employee Rating

Person in charge was excellent. He explained everything and was courteous and efficient. Would use him again. More

by SoonerJK41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 30, 2024

Ken Ganley Subaru Wickliffe responded

We're delighted to hear that you had a great experience with our team at Ken Ganley Subaru Wickliffe! It's wonderful knowing everything was explained clearly and efficiently. We look forward to assisting you again in the future! Safe travels!

December 29, 2024

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Employee Rating

Easy to work with. Highly professional, courteous, paying attention to details. Providing shuttle when needed. More

by Eugene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Caja , Giovanni, service advisor

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Dec 31, 2024

Ken Ganley Subaru Wickliffe responded

Eugene, we're delighted to hear you had a seamless experience with our team at Ken Ganley Subaru Wickliffe. Thank you for highlighting the professionalism and attention to detail! Safe travels ahead!

Jan 01, 2025

Ken Ganley Subaru Wickliffe responded

Hello Eugene, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 23, 2024

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Employee Rating

Very pleased. Service was excellent Staff is very nice and courteous and knowledgeable thank you More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harley Vecchio

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Dec 23, 2024

Ken Ganley Subaru Wickliffe responded

Hi Debbie, we're happy to hear you had a great experience with our service and staff at Ken Ganley Subaru Wickliffe. We look forward to serving you again! Safe travels!

December 17, 2024

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Employee Rating

Very nice service and pretty fast. I scheduled earlier online and they called me to confirm. It was very smooth when I visited there. Franco did everything and explained to me all the More

by XC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 18, 2024

Ken Ganley Subaru Wickliffe responded

We're delighted to hear that Franco and the team at Ken Ganley Subaru Wickliffe provided you with such a smooth experience. Thank you for taking the time to share your positive feedback!

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