Franco Esposito
Franco Esposito at Royal Oak Ford

Franco Esposito

Sales and Leasing

Royal Oak Ford

27550 Woodward Ave
Royal Oak, MI 48073

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19 Reviews
not yet
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19 Reviews

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19 Reviews of Franco Esposito

December 28, 2023

Dealership Rating
Employee Rating

Helping us to best deal they are friendly. They are helpful and they give me all the option and they try to give me a lot of deal all the time they respond. Super fast sober flexible More

by Maher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jordan Robinson

Jan 31, 2024

Royal Oak Ford responded

Reviews like yours provide encouraging feedback. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

March 26, 2023

Dealership Rating
Employee Rating

Salesperson walked me through the entire process and explained all aspects of the sale to me thoroughly. More

by Douglasvollmer
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: I’m

Mar 27, 2023

Royal Oak Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

February 07, 2023

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Employee Rating

My experience with Royal Oak Ford was excellent. In general, the staff was very professional and detailed. In particular, Franco Esposito was very attentive to my needs and worked with his manager t More

by ZachB
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Feb 08, 2023

Royal Oak Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

October 20, 2022

Dealership Rating
Employee Rating

I received excellent service at the dealership. The receptionist was polite, the salesman was very thorough, polite and helpful. I am very satisfieid with my purchase of a 2022 Ford Ecosport. More

by laineybk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 24, 2022

Royal Oak Ford responded

Laineybk, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

October 19, 2022

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Employee Rating

Nightmare experience with zero support from the sales rep. They sold a car that did not work. It took 6-weeks for a brand-new car to be fixed. During this time, I was told they could not do anything t More

by Dan
Customer Service
Friendliness
Price
Recommend Dealer
No
Oct 21, 2022

Royal Oak Ford responded

We regret that you had a negative experience with your new Ford vehicle. We tried to alleviate some of the frustration by providing you with a free rental vehicle while the vehicle was in our shop. Unfortunately, the part needed for the repair was not immediately available because of supply chain issues. This was totally out of our control. As soon as the part became available we repaired your vehicle and returned it to you. Again we are sorry for the inconvenience.

June 17, 2022

Dealership Rating
Employee Rating

This was my first time leasing and selling a car with a dealership. Everything from the first phone call, to the paper work to driving off the lot in my new car was amazing! I was comfortable asking all an More

by Rsweet
Customer Service
Friendliness
Price
Recommend Dealer
Yes

June 14, 2022

Dealership Rating
Employee Rating

I am so in love with my new vehicle and the customer service omg beyond amazing. Mark Lange -Annabelle Lange and Franco Esposito Are the best of the best. If your looking for an experience that will m More

by jaymiefountain
Recommend Dealer
Yes

Other Employees Tagged: Mark Lange, Annabelle

Aug 01, 2022

Royal Oak Ford responded

Hi, we are happy we could make your experience a positive one! At Royal Oak Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

September 28, 2021

Dealership Rating
Employee Rating

Always a fantastic experience with Franco & this dealership. I would recommend them highly & won’t go anywhere else More

by Suz
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike McKenzie

December 04, 2020

Dealership Rating
Employee Rating

Great sales team. The staff was very helpful and found the car I wanted that fit my budget. This was my first time leasing a Ford and I’m very happy with my new Edge. More

by almerz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 01, 2020

Dealership Rating
Employee Rating

My experience was exceptional! I really enjoyed working with Franco! He was patient, kind, informative and helpful! The team went above and beyond my expectations during my transaction. I look forwarded to More

by Kris P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: HEATHER Miller, Donald Fleming , Mike Schneider, Steve Simon

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