Francisco Menendez

Excellent customer service also very knowledgeable specially Francisco Menendez so helpful not just him all agents specially Francisco Menendez so helpful not just him all agents More

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Sales rep Fransisco Menendez did a great job helping me evaluate the large inventory of new vehicles at two different lots to find the exact unit to meet my specs. He then came in on his day off to delive evaluate the large inventory of new vehicles at two different lots to find the exact unit to meet my specs. He then came in on his day off to deliver the car in perfect condition and with a full tank of gas. I highly recommend Francisco as the sales rep to go to at LA CDJR. More

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Hard to tell if it is incompetence or a shady business I traded in a vehicle at this dealer because they had a low mileage, hard to find, version of a vehicle that I wanted. Dealing with them business I traded in a vehicle at this dealer because they had a low mileage, hard to find, version of a vehicle that I wanted. Dealing with them has been a nightmare. Here are the facts of my experience with this dealer: 1. The vehicle I traded in was more expensive, which required the dealer to cut me a check, for approximately $16,000. I was told they would need the title in their name before they could cut me a check. Fine. About 3 weeks after I traded in the vehicle, I started asking for an update on my check. Over a period of about 2 weeks, I had to contact 5 different people within the dealership, working my way up from my salesperson, through three people in finance, before a manager finally started to deal with the issue when I attempted (unsuccessfully) to get through to the General Manager. Everyone I contacted was either completely unresponsive or would just ghost me after they made a promise that was clearly incorrect, such as “the check will be on Thursday” (which it wasn’t) or “I’ll have the check overnighted to your home” (also a lie). 2. Apparently “certified pre-owned” means very little at this dealer. I told them the car I traded in had been sitting for a while and the battery was not holding a charge. None the less, they sold the car without putting in a new battery. When I spoke with the manager, he told me the person who bought the car was complaining about the battery. Shocker! 3. The car that I purchased from this dealer also started having problems about 6 weeks after I purchased it. I have already had to bring it in for a check engine light, and now it also has a dead battery. 4. When I called the service department to try to schedule an appointment to bring in my “new to me” car for the check engine light, I was told the car would sit for 3 days before it would be seen. When I asked whether they’re understaffed, I was told they are fully staffed. Needless to say, I brought my car to a different dealer, who had a tech working on it the same day. 5. When I checked my Certified Pre-Owned warrantee, I discovered that the mileage they put on the contract was approximately 1,000 miles less than the actual mileage when I drove it off the lot. Yes, it matters, because that warrantee is for 3,000 miles or 3 months, so by listing the mileage incorrectly they shortened my warrantee. 6. Finally, when I was car shopping, I went to two other CDJR dealers in Orange County. The first appraised the vehicle I was trading in and entered it into the CDJR system. I know this because the second dealer I went to was able to immediately pull up the appraisal and even showed it to me. Now, it is possible that OC and LA county dealers don’t exchange information. But, when I got to LA CDJR and they started the negation, with a ridiculous low-ball offer, I told them the car had already been appraised by their colleagues. They pretended they didn’t have it and said “they had no knowledge” of an appraisal. More

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