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Franchesca Osorio
Franchesca Osorio at Palm Chevrolet

Franchesca Osorio

Service Advisor

Palm Chevrolet

2300 SW College Rd
Ocala, FL 34471

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4.5
117 Reviews

Languages Spoken

Spanish Spanish

4.5

117 Reviews

Write a Review

117 Reviews of Franchesca Osorio

August 02, 2025

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Employee Rating

Felt like I was being up sold and not getting genuine recommendations. When picking up I had to wait for an available service manager that felt it was more important to gossip with coworkers than cash me More

by ERIC.R.STEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Calcaterra , Jonathan

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Aug 03, 2025

Palm Chevrolet responded

Thank you for sharing your experience, Eric. I understand that waiting for service detailed reports and feeling pressured can be frustrating. At Palm Chevrolet, we strive to provide genuine recommendations and thorough communication. Your feedback is valuable, and I encourage you to reach out to me directly so we can discuss your concerns and improve our service. I appreciate your input and hope to assist you better in the future. Sincerely, Wayne Bogle Parts and Service Director

August 01, 2025

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Employee Rating

I like the fact that they make sure you are taking care of. As well as answering all your questions More

by FREDERICKPOLLARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig

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Aug 01, 2025

Palm Chevrolet responded

Thank you for your wonderful review, Frederick! We at Palm Chevrolet are thrilled to hear that you appreciated our commitment to taking care of our customers and answering all your questions. Your satisfaction is our priority, and we hope to see you again soon! Best, The Palm Chevrolet Team

July 30, 2025

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Employee Rating

Very friendly and respectful they were done on time. I appreciate how quick car was done More

by sunshineallday216@ gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 30, 2025

Palm Chevrolet responded

Thank you for your feedback! It's great to hear you found our team at Palm Chevrolet friendly and respectful, and that we completed your car service on time. We appreciate you choosing us and look forward to welcoming you back for your next visit. Sincerely, Wayne Bogle Parts and Service Director

July 18, 2025

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The service and treatment was outstanding. The service representative was kind and helpful. The waiting time was brief and pleasant. More

by OHAMOBLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 18, 2025

Palm Chevrolet responded

Thank you for your wonderful review! I'm delighted to hear that you had an outstanding experience at Palm Chevrolet. Our team strives to provide kind and helpful service, and we're glad that the brief waiting time added to your pleasant visit. We look forward to welcoming you back next time! Sincerely, Wayne Bogle Parts and Service Director

July 14, 2025

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Every time I go to Chevy I have a good experience every one is nice More

by Brandi.redding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 14, 2025

Palm Chevrolet responded

Thank you, Brandi! I'm happy to hear that you've consistently had a good experience at Palm Chevrolet and that our team has made you feel welcome. We appreciate your support and look forward to serving you again in the future. Sincerely, Wayne Bogle Parts and Service Director

July 11, 2025

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My service was performed promptly and correctly. Francesca was helpful and professional, and I would recommend her as a service advisor. More

by jeffreykimmel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 11, 2025

Palm Chevrolet responded

Thank you for your wonderful feedback, Jeffrey! I'm thrilled to hear that your service was performed promptly and correctly, and we appreciate your kind words about Francesca. At Palm Chevrolet, we strive for excellence, and it’s great to know we met your expectations. We look forward to serving you again in the future! Sincerely, Wayne Bogle Parts and Service Director

July 11, 2025

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Super friendly staff who made getting my Chevy Trailblazer serviced so incredibly fast and easy! More

by KLW1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 12, 2025

Palm Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that our friendly staff made your service experience for your Chevy Trailblazer fast and easy. We appreciate your feedback and look forward to welcoming you back to Palm Chevrolet for your next visit! Sincerely, Wayne Bogle Parts and Service Director

July 09, 2025

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Employee Rating

Did not have a good experience with this dealership the only thing that saved it from a complete disasterwas a rep that I spoke with when I was there by the name of Francesca. I definitely will not be retu More

by RYANPHILLIPS1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan

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Jul 10, 2025

Palm Chevrolet responded

Thank you for sharing your experience, Ryan. I understand your concerns, and I appreciate your feedback regarding your visit to Palm Chevrolet. It's great to hear that Francesca made a positive impact during your time with us. We strive for high standards, and I encourage you to contact me directly if you’d like to discuss your experience further. Your satisfaction is important to us, and we hope to improve in the future. Sincerely, Wayne Bogle Parts and Service Director

July 02, 2025

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Employee Rating

Great Customer service, and they go out of their way to find solutions. Very comfortable waiting area. More

by Neiver G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 03, 2025

Palm Chevrolet responded

Thank you for your kind words, Neiver! We at Palm Chevrolet are thrilled to hear that you experienced great customer service and found our waiting area comfortable. We always strive to go above and beyond to meet our customers' needs. We look forward to welcoming you back soon! Best, The Palm Chevrolet Team

June 16, 2025

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Employee Rating

Every thing was fine, and went nice and fast. Was very pleased with the results More

by Mysticwolf35l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Calcaterra, Daniel Mullener, Scott Kelly

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Jun 16, 2025

Palm Chevrolet responded

Thank you for your wonderful review! We are thrilled to hear that everything went smoothly for you and that you were pleased with the results at Palm Chevrolet. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Wayne Bogle Parts and Service Director

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