Franchesca Osorio
Franchesca Osorio at Palm Chevrolet
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Franchesca Osorio

Service Advisor

Palm Chevrolet

2300 SW College Rd
Ocala, FL 34471

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4.4
92 Reviews

Languages Spoken

Spanish Spanish

4.4

92 Reviews

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92 Reviews of Franchesca Osorio

March 07, 2025

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Employee Rating

Attended quickly with appointment. Everything went smooth and waited the normal time for an oil change and rotation More

by MULERO310
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 08, 2025

Palm Chevrolet responded

Thank you for your kind review! We're glad to hear that your visit to Palm Chevrolet was smooth and that you were taken care of promptly. We appreciate your trust in us for your oil change and rotation, and we look forward to seeing you again for your next service! Sincerely, Wayne Bogle Parts and Service Director

March 03, 2025

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Bought my 2016 Impala here at Palm Chevrolet a couple years back. It has served me well, and I do love it. Palm has taken good care servicing it since. They are very helpful advising me as a widow woman More

by COCOAANN
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jeremy Grey, Scott Kelly

Mar 03, 2025

Palm Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that your 2016 Impala has served you well and that you’ve had great experiences with our service team at Palm Chevrolet. We strive to ensure all our customers feel confident in their vehicle maintenance, and it’s rewarding to know we could assist you. We truly appreciate your recommendation to friends and neighbors, and we look forward to seeing you again soon! Sincerely, Wayne Bogle Parts and Service Director

February 25, 2025

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Fast friendly service. Service advisor assigned to me never showed up but other staff took care of me. More

by LARCHAMBEAULT52
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mahurley Preston

Feb 25, 2025

Palm Chevrolet responded

Thank you for your feedback! We're glad to hear you received fast and friendly service at Palm Chevrolet. We appreciate your understanding regarding the service advisor and are happy our team was able to assist you. We hope to see you again soon! Sincerely, Wayne Bogle Parts and Service Director

February 19, 2025

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Great place to work with - great purchase and great service. I would definitely use/recommend Palm Chevrolet. More

by bellington0
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Recommend Dealer
Yes
Feb 20, 2025

Palm Chevrolet responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with your purchase and service at Palm Chevrolet. Your recommendation means a lot to us. We look forward to seeing you again! Best, The Palm Chevrolet Team

February 16, 2025

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They checked me in as having a different car under a different name .n9 one was outside when I arrived for service. When service was completed, they left all paper mats etc in the car for me to take More

by chuckmiste
Service Price Transparency
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Service Time
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Recommend Dealer
No
Feb 18, 2025

Palm Chevrolet responded

Thank you for sharing your experience with us. I understand that there were issues with your vehicle check-in and that the service completion left you with some cleanup work. We appreciate your feedback, as it helps us to improve our services at Palm Chevrolet. Please feel free to reach out directly so we can discuss this further and ensure a better experience on your next visit. Sincerely, Wayne Bogle Parts and Service Director

February 13, 2025

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Very prompt service and communication. Updates given while waiting on progress of service. Would definitely recommend palms service team More

by SKIERSX2
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 13, 2025

Palm Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service team at Palm Chevrolet. We strive to keep our customers informed and provide prompt service, and it's great to know we met your expectations. We appreciate your recommendation and look forward to seeing you again soon! Sincerely, Wayne Bogle Parts and Service Director

February 11, 2025

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Had the check engine light come on and I called them and they worked me in since I was going out town in a couple of days. More

by rboring1
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 11, 2025

Palm Chevrolet responded

Thank you for your positive review! We’re glad to hear that we could accommodate you with your check engine light issue, especially with your upcoming trip. At Palm Chevrolet, we strive to provide excellent service to all our customers. We hope to see you again soon for any future needs! Sincerely, Wayne Bogle Parts and Service Director

February 11, 2025

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Muchisimas gracias por el excelente mantenimiento y servicio que le dan a mi carro. Gracias a Franchesca por su personalizada y por hablar con sus clientes en nuestro idioma. Me siento en casa. Gracia More

by ednacadena37
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 12, 2025

Palm Chevrolet responded

¡Muchas gracias por su amable reseña! Nos alegra saber que está satisfecho con el mantenimiento y el servicio de su vehículo en Palm Chevrolet. Apreciamos que hayamos mencionado a Franchesca, quien se esfuerza por brindar una atención personalizada a nuestros clientes. Siempre será bienvenido, ¡y no dudes en disfrutar de un café con nosotros en su próxima visita! Atentamente, Wayne Bogle Director de repuestos y servicios

February 08, 2025

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I had a good experience with changing my appointment with Ffanchesca'd help and did my service promptly. The onky detail I didn't understand is why they placed 39 tire pressure when it recommends 35..other t More

by granata225
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Palm Chevrolet responded

Thank you for your feedback! I am thrilled to hear that you had a good experience with your service and appreciated the communication and professionalism at Palm Chevrolet. I understand your concern about the tire pressure and will make sure to address it internally. If you have any more questions or need further assistance, feel free to reach out. I look forward to seeing you again soon! Sincerely, Wayne Bogle Parts and Service Director

January 25, 2025

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Employee Rating

Great customer service the team. Let me know when my car truck were finished and the issues with it and recommendations. More

by ds9093
Recommend Dealer
Yes
Jan 27, 2025

Palm Chevrolet responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our team at Palm Chevrolet. It’s great to know that you were kept informed about your vehicle's progress and received recommendations. If you have any further questions or need assistance, feel free to reach out. We look forward to seeing you again! Sincerely, Wayne Bogle Parts and Service Director

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