Franchesca Osorio

Unfortunately, my opinion of customer service, such as the wait time for the car to be fixed, has changed a lot. I'm only giving one star, and that's only because the lady hasn't treated me poorly. But... the wait time for the car to be fixed, has changed a lot. I'm only giving one star, and that's only because the lady hasn't treated me poorly. But... I've left my car for over four days, and you haven't even looked at it to see what's wrong with it. You haven't been courteous in responding to my questions about the car's status. Knowing that the car would be left for over two days, you haven't been as attentive to your customers and haven't been able to provide me with a service car so I can resolve my work situation, since having a car is a pressing need for getting around. I am extremely upset with this lack of respect toward me as your customer. I went to your dealership to buy a car, which, by the way, I pay for on time. I work hard to cover my expenses, and you don't seem to care one bit. The least you could do, since you're keeping the car for almost a week, is provide another service car to the customer in the meantime. That way, your customers (me) would be grateful and leave a good review of you. Is it fair to pay a monthly fee when you own the car? It's worth thinking about: Is Chevrolet selling bad cars that, even when new, keep breaking down at the engine level??? Or do they have too few employees to fix so many "broken" Chevrolet cars, why are they breaking down so much? Or is there really poor management? Whether in the workshop, customer service, or at the dealership. Where is the person who can resolve this? Please take care of your customers. Seriously, I'm very upset. More

Report | Print

They don't keep me informed about my car. I ask and there are no answers. I've been there for almost a week, and I need it. They should find a way to help customers when their car needs to be I ask and there are no answers. I've been there for almost a week, and I need it. They should find a way to help customers when their car needs to be left for several days. More

Report | Print

Great experience good communication and the people here really want to help in all situations really want to help in all situations More

by AKASSAK81 Verified Customer Verified Customer

Report | Print

Everything went as scheduled, my service adviser was very helpful and I was out in annhour helpful and I was out in annhour More

by JP4OCEANS Verified Customer Verified Customer

Report | Print

Great service department. friendly technicians and staff. Work was done as promised.A great dealership for purchases and services!!! friendly technicians and staff. Work was done as promised.A great dealership for purchases and services!!! More

by Wba2833416 Verified Customer Verified Customer

Report | Print

Chris did a great job and did not get in hurry to get us out of his hair. I would definitely recommend him to anyone. out of his hair. I would definitely recommend him to anyone. More

by NEEDM Verified Customer Verified Customer

Report | Print

Good fast service but billing did not look like they gave me the $20 rebate I requested & charged me for 8 quart oil change for a 6 quart V6 Blazer. CVCS190315 me the $20 rebate I requested & charged me for 8 quart oil change for a 6 quart V6 Blazer. CVCS190315 More

by CRAWDOT Verified Customer Verified Customer

Report | Print

Attended quickly with appointment. Everything went smooth and waited the normal time for an oil change and rotation Everything went smooth and waited the normal time for an oil change and rotation More

by MULERO310 Verified Customer Verified Customer

Report | Print

Bought my 2016 Impala here at Palm Chevrolet a couple years back. It has served me well, and I do love it. Palm has taken good care servicing it since. They are very helpful advising me as a widow woman years back. It has served me well, and I do love it. Palm has taken good care servicing it since. They are very helpful advising me as a widow woman sometimes doesn't doesn't know best when it comes to taking care of maintenance things. Would highly recommend Palm to friends and neighbors. More

by COCOAANN Verified Customer Verified Customer

Report | Print

Fast friendly service. Service advisor assigned to me never showed up but other staff took care of me. Service advisor assigned to me never showed up but other staff took care of me. More

by LARCHAMBEAULT52 Verified Customer Verified Customer

Report | Print