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Frances Von Poppe
Frances Von Poppe at Matthews KIA of Blakely

Frances Von Poppe

Service Advisor

Matthews KIA of Blakely

3007 Scranton Carbondale Hwy, Suite 101
Blakely , PA 18447

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4.6
5 Reviews

Dealership Experience

10 mos

Industry Experience

8 yrs, 2 mos

4.6

5 Reviews

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5 Reviews of Frances Von Poppe

July 18, 2025

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Employee Rating

I wish I would've bought my car here. Bought a brand new car from Bergys and the day I bought it started having problems. Took it back they said there were no problems. The next day it More

by amybrown215
Recommend Dealer
Yes

Other Employees Tagged: Austin Devine , I want to say Frank

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Jul 21, 2025

Matthews KIA of Blakely responded

Hi Amy- We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

July 02, 2025

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Employee Rating

Frances was very informative as to my next appt. for oil change and tire rotation. My car has only 4600 miles on it. Richard has been my go to man for over 5 years. Really like and respect his opi More

by genaj44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Masters, Rich Washner

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Jul 03, 2025

Matthews KIA of Blakely responded

Hi- Thank you for choosing Matthews Kia of Blakely for your new vehicle! We're delighted to hear about your positive experience with Frances & Rich. We appreciate your kind words and look forward to serving you again in the future!

June 16, 2025

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Employee Rating

Starting to feel that they are just looking to sell parts and labor.was there back in march and they said I needed lower ball joints. Came back and now they are fine. Would of cost me $500. More

by mdburkepa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Houlihan, Austin Devine

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Jun 18, 2025

Matthews KIA of Blakely responded

Hi- We regret to hear that you had this experience with us. We want the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

June 02, 2025

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Employee Rating

Fair pricing, no gimmicks so far. Pretty upfront about all of the costs so far. More

by Chippa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2025

Matthews KIA of Blakely responded

Hi- Thank you for sharing your positive experience with us. We are delighted to hear about the smooth transaction and our team's dedication. We appreciate your trust and look forward to serving you again soon!

April 12, 2025

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Employee Rating

Brian is awesome, you couldn't ask for a better service advisor! He will take care of you. More

by tav164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Salinas, Brian Houlihan, Austin Devine

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Apr 14, 2025

Matthews KIA of Blakely responded

Hi -Thank you for sharing your great experience at Matthews Kia of Blakely. Our team takes pride in providing friendly and helpful service, and we’re glad our service advisor kept you informed throughout the process. We look forward to welcoming you back for your future service needs! If you have any more questions, feel free to reach out anytime! Have a great day!

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