Frailin Baez
Frailin Baez at Honda North
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Frailin Baez

Express Service Technician

Honda North

382 Newbury Street
Danvers, MA 01923

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5.0
10 Reviews
5.0

10 Reviews

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10 Reviews of Frailin Baez

December 18, 2024

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Employee Rating

I would like to praise all auto service people who helped me with oil change, maintenance, recalls/updates, etc. over the years I was leasing Honda cars. Everyone in that area was friendly and professional. More

by victoriashal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2024

Honda North responded

Thank you, Victoria, for sharing your thoughts about your experience with Honda North. We appreciate your business and hope to see you again soon! Sincerely, Honda North

November 23, 2024

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Employee Rating

I can only say great things about this dealership , newly renovated and great staff , experience was great More

by figueroacameron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Ortiz, Stephanie Killian

Nov 25, 2024

Honda North responded

Thank you for the glowing review! We're delighted to hear that your experience at Honda North was a positive one and that our newly renovated space met your expectations. We appreciate your support! Sincerely, Honda North Danvers, MA www.hondanorth.com

October 16, 2024

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Employee Rating

I was very pleased with the service received from Honda North and in particular with the great job done by Mr Gomez communicating to me what and why certain service requirements were necessary!! Mr Gomez More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Gomez

Oct 16, 2024

Honda North responded

Bob, we're delighted to hear that Mr. Gomez provided excellent communication and service during your visit to Honda North! Thank you for sharing your positive experience with us! Sincerely, Honda North Danvers, MA www.HondaNorth.com

July 20, 2024

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My Honda North visits are always a positive experience based on the courtesy and the quality of work done on my cars More

by Ellie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kovacek , Jairo Baez, Steve Boyd, Robert Conwell, Brian Garcia, Joe Giacometti, Matt Moscatel

Jul 22, 2024

Honda North responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sincerely, Honda North

March 05, 2024

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Employee Rating

Tyler was very nice, friendly and polite, he help me with my big problem with my Honda...Thank"u More

by Miguelservellon
Recommend Dealer
Yes
Mar 05, 2024

Honda North responded

Hi Miguel! Thank you so much for your kind words! We're thrilled to hear that Tyler was able to assist you with your Honda and resolve the problem you were facing. Providing excellent service is always our top priority, and it's wonderful to know that Tyler's friendliness and expertise made a positive difference for you at Honda North! Sincerely, Honda North Danvers, MA www.HondaNorth.com

February 24, 2024

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The only place I would buy a car. The service department is excellent and timely! More

by Marg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2024

Honda North responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Honda North

February 09, 2024

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The reason why I buy my cars at Honda North, the service dept is excellent More

by christine squillace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucky Chann , Ed Dake is the BEST!

Feb 09, 2024

Honda North responded

We really appreciate you taking the time to leave Honda North this awesome review, thank you! Sincerely, Honda North Danvers, MA www.HondaNorth.com

November 29, 2023

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I have bought two cars from Honda North. I am always pleased by the service I have received at this dealership. They have always been honest, efficient and I know I will be completely sati More

by Yvonne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Gomez, Lucky Chann, Tyler Dorazio , Jairo Baez, Steve Boyd, Robert Conwell, Romaine Goffe

Nov 29, 2023

Honda North responded

Hey Yvonne, thank you for the 5-star rating! We're happy to know you've had consistently positive service experiences with our team at Honda North. We appreciate your trust and loyalty! Drive safely! Sincerely, Honda North Danvers, MA www.HondaNorth.com

July 26, 2022

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Employee Rating

Well done as always! Stopped in unannounced with a 4 inch steel rod jammed in my tire. Frailin, the auto technician had me on the road in no time. He was very friendly a More

by dsmarquis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 27, 2022

Honda North responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Frailin and our team were able to help in such a timely manner. Thank you again for choosing Honda North, we look forward to having you as one of our valued customers for many more years to come! Sincerely, Honda North

October 28, 2021

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Employee Rating

Friendly dealer ship love the way that Enyel Moronta helped us super helpful. Highly recommend! He will make sure you leave not only with a car but a smile as well. More

by Destiny Jimenez
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zack Mzaouakk, Jameel Nichols , Enyel Moronta

Oct 29, 2021

Honda North responded

Destiny, Thanks for your feedback on your recent visit to Honda North. I'm glad to hear that Enyel was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Sincerely, Honda North

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