Floyd Pilley

The waiting area was clean and well stocked. The technicians were friendly and helpful. The work was preformed quickly and I was back out on the road in no time. I enjoy the free oil changes and The technicians were friendly and helpful. The work was preformed quickly and I was back out on the road in no time. I enjoy the free oil changes and safety inspections because I use the service shop at the dealer where I purchased the car. More

by patti.ann.1960.virginia Verified Customer Verified Customer

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I scheduled a service online and was quoted a huge price difference when I arrived at my appointment, which turned me off and forced me to get an oil change and tire rotation only. I bought my car from this difference when I arrived at my appointment, which turned me off and forced me to get an oil change and tire rotation only. I bought my car from this location back in 2016 so I’ve been customer for almost 10 years. I don’t think it’s good customer service to not know what service has already been performed when all of your maintenance has been done at this establishment. I paid for a tire rotation but I’m convinced that was not done. Just a rip off and not good customer service at all! More

by DEALSTON Verified Customer Verified Customer

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Good customer service and fast responding I bay my car they did great job thank you !! they did great job thank you !! More

by Beneazeb Verified Customer Verified Customer

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Would you to be able to call the dealership service, sorry can’t do that. Do you expect a call back, good luck. Do you expect them to know what they ordered for your car, apparently not. Would you expec sorry can’t do that. Do you expect a call back, good luck. Do you expect them to know what they ordered for your car, apparently not. Would you expect the service manager to do better than the advisors, yeah that didn’t happen either. Glad my other car is a Honda. More

by MSLADY130 Verified Customer Verified Customer

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Everyone I spoke and worked with was very pleasant and helpful last Thursday. Our car was purchased from this dealership in July 2023. Therefore I have dealt with servicing my vehicle several times. This helpful last Thursday. Our car was purchased from this dealership in July 2023. Therefore I have dealt with servicing my vehicle several times. This group of staff in the service department that worked with me on Thursday was a big improvement compared to the group I dealt with previously before last week's visit. Everyone was courteous, friendly and prompt. I used to dread having to go to this dealership because the interactions with the staff had not been pleasant. But now It seems to be better organized and the people working there care about giving the best service possible. More

by LMFLORY Verified Customer Verified Customer

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My repairs were not dealt with promptly, I was not informed of progress on parts or repairs, and I was not charged for a part that wasn't replaced anyway. Email to the service manager has not receive informed of progress on parts or repairs, and I was not charged for a part that wasn't replaced anyway. Email to the service manager has not received a response either. When I asked for trade in value, the value offered was way below the lowest it should have been. I had dealt with the previous owners for about 20 years, and since Southern bought them, this has been my worst experience. More

by LUCINDA.BLAGG Verified Customer Verified Customer

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The service was fast and efficient, over all experience was great! Dropped vehicle off for a morning appointment and had the vehicle back by the afternoon was great! Dropped vehicle off for a morning appointment and had the vehicle back by the afternoon More

by RICHARD.BENDIXON74 Verified Customer Verified Customer

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This dealership offers a clean, modern facility with a courteous, professional staff focused on providing high quality service. courteous, professional staff focused on providing high quality service. More

by toddtarkenton Verified Customer Verified Customer

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Ran into a little problem but once Sean returned it was handled rather quickly and efficiently. handled rather quickly and efficiently. More

by Customer A Verified Customer Verified Customer

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Went for insp & they fit in oil change & tire rotation. I was pleased. It did take 2 1/2 hours (the one negative). Thank you Ruth Hunt I was pleased. It did take 2 1/2 hours (the one negative). Thank you Ruth Hunt More

by Ruey1959 Verified Customer Verified Customer

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