Floyd Pilley

Dealership is fine. Customer service was good. Who is Floyd Pilley. I only dealt with service writer Customer service was good. Who is Floyd Pilley. I only dealt with service writer More

by rcsturgeon Verified Customer Verified Customer

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Excellent communication on what my vehicle needed and a timeline, they have my business from now on timeline, they have my business from now on More

by kgginger11 Verified Customer Verified Customer

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My service representative Dee did an awesome service for me This last service appointment by Dee was great me This last service appointment by Dee was great More

by Customer A Verified Customer Verified Customer

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I received timely service. This was the important factor. However, I had th to fight to get my appointment. This need fixing for your continued success. This was the important factor. However, I had th to fight to get my appointment. This need fixing for your continued success. More

by ehill96@hotmail.com Verified Customer Verified Customer

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They do not respect their customers time. They had my car for 3 days. I called them multiple times each day and received no call back and no updates on my vehicle. The only way I was able to They had my car for 3 days. I called them multiple times each day and received no call back and no updates on my vehicle. The only way I was able to contact someone from the service department is by calling the sales department. After getting in contact with the service department they said someone will return my call. No one ever returned my call in 3 days. More

by chicopollard Verified Customer Verified Customer

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Excellent service I got my car when promised. Uber took me home and picked me up to get my car from the dealership Uber took me home and picked me up to get my car from the dealership More

by Dorsey1979 Verified Customer Verified Customer

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The way it was much shorter than I expected and the lobby was nice where you wait was nice where you wait More

by jreynolds33 Verified Customer Verified Customer

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Communication with Grace was wholly inadequate. I had an 8am appointment and didn't get an update on recommended service until 230pm. I called and texted multiple times between then and 4pm to see I had an 8am appointment and didn't get an update on recommended service until 230pm. I called and texted multiple times between then and 4pm to see if the recommended service (new serpentine belt) could be done that day. There was no response in over 90 minutes, and then they weren't even sure if the service could be done before closing so I declined that service. I will be getting a new belt and having any other maintenance done at another dealership. I will not return to this location. I previously waited 3 hours for just an oil change. This location is understaffed and cannot complete work or communicate timely More

by KrisM Verified Customer Verified Customer

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Professional & Friendly The service was completed quickly. The waiting room coffee and snacks are a real treat. quickly. The waiting room coffee and snacks are a real treat. More

by DELAINE1D Verified Customer Verified Customer

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Friendly, fast and efficient service Nice waiting area, notified me by text when my car was ready. notified me by text when my car was ready. More

by Jays-mom Verified Customer Verified Customer

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