Florencio "Flo" Pineda

My wife, daughter, and I had an excellent experience working with Wilsonville Subaru, especially Guest Advocate Florencio "Flo" Pineda. This was truly a no-bull experience compared to many other deale working with Wilsonville Subaru, especially Guest Advocate Florencio "Flo" Pineda. This was truly a no-bull experience compared to many other dealerships. Flo's frank communication, advice, and respect were excellent. We also enjoyed the strong selection of Subaru vehicles at this dealership. Special shout-out to Sales Manager Rony and Online Sales Consultant Bekah for being quick, personable, and accurate in their communications. More

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Me my Father and mother got a Forester and Flo was super helpful, nice, and knowledgeable best service we have had from any cars sells man he also had the coolest desk there! 10/10 helpful, nice, and knowledgeable best service we have had from any cars sells man he also had the coolest desk there! 10/10 More

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Super great to work with! Easy and consistent communication. Also very understanding. We love working with them! Easy and consistent communication. Also very understanding. We love working with them! More

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The ordering process was fast and easy. AJ and Flo were professional, polite and personable. Delivery day was just as easy, taking a fraction of the time it normally at would at another dea AJ and Flo were professional, polite and personable. Delivery day was just as easy, taking a fraction of the time it normally at would at another dealership. Highly recommended. More

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100. 00 dollars below invoice. Great service and people. AJ kept us posted while we waited for the car. Car got there on Friday, we got it Sunday. Drove up 00 dollars below invoice. Great service and people. AJ kept us posted while we waited for the car. Car got there on Friday, we got it Sunday. Drove up from Butte Falls. Already referred one guy to head up there. More

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This is my second purchase from Wilsonville Subaru in the past three years and is hands down the best Subaru dealership around. The process is quick and easy and the management and sales team are knowledgeab past three years and is hands down the best Subaru dealership around. The process is quick and easy and the management and sales team are knowledgeable and professional throughout the process. Flo led me to the perfect vehicle. I love my new 2022 Outback Wilderness! More

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Blake was pleasant and easy to work with. He made sure I knew exactly what I was getting. This whole process was one of the easiest car purchases I’ve made. I will definitely go back when He made sure I knew exactly what I was getting. This whole process was one of the easiest car purchases I’ve made. I will definitely go back when I’m looking for a different car. More

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Best car buying experience we've ever had. We showed up wanting to test drive a 2022 Forester back in February but there were none available. So on the advice of the salesman we ordered one We showed up wanting to test drive a 2022 Forester back in February but there were none available. So on the advice of the salesman we ordered one and sat back to wait for it to arrive. In May it did, and we came in, gave it a test drive, and decided to buy it. There were zero high pressure sales tactics, and we felt everything was done with respect. Highly recommend this place. More

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First ever visit on March 22 in search of a 2002 Forester. There were no 2002 Foresters in stock. There was only a used Forester available which was on a test drive with a previous customer. Having Forester. There were no 2002 Foresters in stock. There was only a used Forester available which was on a test drive with a previous customer. Having never owned a Forester, we don't buy anything without a test drive. Flo offered Outbacks after we told him of our disinterest in them. He said his current allocation list was already full with customer orders. I inquired about a fleet, loaner or a manager's Forester for a possible test drive but he could not arrange it without an appointment. Being still interested in purchasing a new Forester, we left our contact info with Flo - name, email, and cell #. We watched him input this info into his cell phone. We asked him to email any dealer or Subaru links to us. To top it off, I requested his business card but he replied that Subaru has not printed them due to Covid-19! To conclude, we have not heard from anyone since March 22 by phone, text or email. Just wondering if Flo is still employed there and why? More

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It all start at the beginning of January when I sat down with Dan Ramirez to possibly order a new Subaru Legacy. We hammered out the details of my car purchase and I asked Dan if they could give me an idea with Dan Ramirez to possibly order a new Subaru Legacy. We hammered out the details of my car purchase and I asked Dan if they could give me an idea of what my car was worth on trade in. I understood that they couldn't give me a price that would be good when the new car came in 2 months later, but I wanted an idea of where the dealership stood on the value of my car, to help me decide whether to trade it in with them or sell it Carmax of even to a private party. Dan told me how they wouldn't give me a trade in quote now because it wouldn't be good in two weeks. But then he said that they are, "giving Kelly blue book trade in value for used cars." So I said, "So I can count on getting KBB trade in value from you guys when my car gets here?" He said yes. And then told me he would update me as we got closer to a delivery date so that I could sell my car outright if I decided to go that route. Okay, so my car was set to arrive in March, but in February I got a text from Dan that said it was pushed back to April. Not the dealerships fault. Then I heard nothing from the dealership for over a month, no updates on when my car was scheduled for delivery. Then on March 31st, I got a call from the dealership telling me that my car had arrived that morning and I had 72 hours to pick it up. I told them that I would like to come in and have them appraise my trade in and they scheduled me for that afternoon. The salesman that I ordered the car from was off until the weekend so they set me up with Florencio "Flo" Pineda. We sat down at his desk and pulled up my paperwork on the order and he then walked us back to see our new Legacy XT Limited. It was beautiful! Flo then told us to take it out for a spin while he got my car appraised. Sounded good. When we arrived back to the dealership about 20 minute later we sat back down at the desk and waited for the trade in number. I must say, having dealt with car dealerships over 20 times on new car purchases I have a feeling about how things would go and I didn't feel good about it. Kelly blue book on my vehicle, for a vehicle in good condition, trade in value was between $23,500 and $25,300 with a fair market trade in value of $24,400. That was the number I was hoping for based on what Dan Ramirez had told me about the dealership offering KBB trade in values. I told my wife that I would consider going down to the low end at $23,500 but if they came in under that it would be a deal breaker. Well, they came back with a number of $22,000. While I was disappointed, I wasn't surprised. This is what car dealerships do. They LIE!!! So I told Flo about what Dan had told us when we ordered the vehicle, and with an arrogant and condescending tone, he king of chuckled and said that Dan shouldn't have told us that. BUT HE DID TELL US THAT!! Your sales rep, told me that, so get him in here and explain why he told us that and why you guys don't hold true to what your employees tell their customers. Well, that wasn't going to happen. Here's where it really went off the rails. I said that I couldn't take $22,000 for my car and that I would like to take the 72 hours that I was told I had to pick up the car and use that time to try and sell my car to someone else. I was then informed that since I came in and test drove the car, that I no longer had the 72 hour window. I had to purchase the car that very day or they would sell it to someone else if they had the chance. Hells bells!!! It was Flo's idea that we take the car out will they appraised my vehicle. They never said that if you drive the car, you have to buy it today. I was shocked beyond belief!!!! I was ready to walk out the door, absolutely disgusted with Wilsonville Subaru. I really wanted the car, so what we did instead was, we went online to Carmax and got a quote from them to purchase my car for $23,400, only $100 lower than my cutoff and $14,000 more than what Wilsonville Subaru was willing to give us. We drove to Salem Carmax and sold our car to them and purchased the Subaru. FYI Carmax is awesome!!!! One of the best experiences I have ever had at a car dealership. As for Wilsonville Subaru, other than ordering the car, they did nothing for us. Worst experience of my life. I'm 57 years old get a new car every 3 years or so and I have never felt so unappreciated. Go to another dealership if you want a Subaru. My neighbor went to Capital Subaru in Salem after experiencing the horrible service at Wilsonville Subaru, so you might want to try them first. More

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