Firas Fares | Page 10

A pleasant and helpful car buying experience. The Imperial Chevy team was very helpful and courteous, especially Chris Foley. He let me test drive any car from any lot, even from the Ford & Dodge The Imperial Chevy team was very helpful and courteous, especially Chris Foley. He let me test drive any car from any lot, even from the Ford & Dodge lots, smiling all the while each time we visited. On Christmas eve, my wife and I were allowed to test drive the type of car we recently purchased (2017 Chevy Impala Lt) 15 min. before closing time. I wish I could mention everyone else who participated in our car buying experience, however, I am running out of space ;-). Good work team. More

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Ford purchase My husband and I purchased a Ford Explorer this week. Our salesman Mike Ghalbouni is the best. Beware of the extra charges when you go to sign. 199. My husband and I purchased a Ford Explorer this week. Our salesman Mike Ghalbouni is the best. Beware of the extra charges when you go to sign. 199.00 for a security they put in all the vehicles on their lot and pass the charge to the consumer. I love my vehicle, but I should have shopped around more. I purchased a 2017 with 14k miles. Then found 2017’s with 0 miles at another dealership.. More

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A little long but worth it. Came to the deale the hip not knowing what I wanted. They worked with me to find the best option within my budget. They did a great job. Since I wa Came to the deale the hip not knowing what I wanted. They worked with me to find the best option within my budget. They did a great job. Since I was buying two vehicles it took a bit longer than I wanted but they gave me excellent trade in value for my vehicle and got me into something that really works for my family. Great service and a lot of extras they didn't have to do. Thanks Jazz and the team. More

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Excellent Service Team This was our first experience with Imperial Cars. We found them through an internet search for a particular vehicle we were looking for and they had 4 This was our first experience with Imperial Cars. We found them through an internet search for a particular vehicle we were looking for and they had 4 available. We will start off by saying if you have never visited Imperial Cars it is worth the trip and great place to purchase a vehicle! We arrived and was greeted by Firas Ektilah, he was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. It sounds like a cliché, but we hit it off like this guys been our friend for years. We ended up purchasing the vehicle we were interested in, for a price that we were comfortable with, no hassles, just courteous, polite and relaxed negotiations. Also want to mention David Boratyn and Omar Ihjul. David helped with our trade-in and Omar assisted with financing and lets just say, he knows his numbers and we both learned something new about the process. Firas, David and Omar Ihjul are all professional, very friendly and a pleasure to deal with. We most definitely will return to Imperial Cars for our future purchases and highly recommend them to our family and friends. More

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professional, friendly and efficient We have just purchased a vehicle from Imperial Chevrolet in Mendon. Jared Morin, our salesman, was very professional, friendly and informative. He We have just purchased a vehicle from Imperial Chevrolet in Mendon. Jared Morin, our salesman, was very professional, friendly and informative. He really knows his cars and is very willing to share his knowledge. He was very supportive and helpful. Omar Ihjul was extremely helpful in the finance department. He combines his wisdom of experience with humor to make the car buying process as easy as possible. I have bought many cars over the years and have been to many dealerships. Imperial Chevrolet in Mendon gets it right. More

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Great quick service This is the fourth vehicle I have purchased from imperial. Love doing business with them. They have made every vehicle buying a pleasant experience a This is the fourth vehicle I have purchased from imperial. Love doing business with them. They have made every vehicle buying a pleasant experience and there finance department is great too. More

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AMAZING I had the most amazing car buying experience at Imperial Chevrolet! We were greeted by David Boratyn. He was very helpful in setting me up with the I had the most amazing car buying experience at Imperial Chevrolet! We were greeted by David Boratyn. He was very helpful in setting me up with the right salesperson. Then I met Firas Ektilah. Very professional. He totally understood my situation and sprung into action. It was by far the best buying experience I've ever had. To assist was Finance guru Omar Ihjul. What an excellent TEAM. After the car was mine things needed to be done before I could take my car home. It took a few days but I received a phone call daily from Firas Ektilah. Having made the choice I did by going to Imperial Chevy has ended a total 6 hours per day getting to work in Worcester from Milford. Seemed endless...Now I've reached that light at the end of the tunnel. You guys are amazing. Firas I would most assuredly send people your way. David B...well done...great TEAM!!! Thanks so very much from the bottom of my ??...You ROCK!!! Respectfully, Martha R. Coveney More

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Sales Consultant Our sales consultant, Travis Hayward, was professional and a pleasure to work with throughout the entire purchasing process of a new Malibu. There was Our sales consultant, Travis Hayward, was professional and a pleasure to work with throughout the entire purchasing process of a new Malibu. There was plenty of stock to choose from and still not be confusing. We liked the test drive and Miss Mendon Diner. All other staff we interacted with were also friendly and helpful. Overall it was a good car-buying experience. More

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Buying a used car Decent experience took care of me, would recommend. Bought a Malibu from this dealership had a little mix up when I went to sign the paperwork but was Decent experience took care of me, would recommend. Bought a Malibu from this dealership had a little mix up when I went to sign the paperwork but was taken care of and ultimately got what I wanted More

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Absolutely Amazing Experience Imperial Chevrolet is NOT your average run of the mill dealership! We were looking for a new vehicle and being life long GM owners we decided to try I Imperial Chevrolet is NOT your average run of the mill dealership! We were looking for a new vehicle and being life long GM owners we decided to try Imperial Chevrolet as we have always heard great things about them. We got lucky and got their best sales person, Travis Hayward. He was polite. He was courteous. He went above and beyond for us. Everything you basically wouldn't expect but would want from a salesman, he was genuine and knowledgeable and honestly we received the best service ever and for a fact he comes highly recommended. With our experience, shortly after receiving our car we had noticed a few issues with our vehicle and weren't happy so we brought the car back. Immediately everyone at Imperial Chevrolet went above and beyond to put the gears into motion to satisfy us which lead to us bringing it to their service department. Sean McCabe the service advisor was very professional and attentive to us and actually listened to us to help diagnose the problem and everyone in the service department such as Wayne and a few others were very speedy in resolving our issues and in less than a day we had our car back. We were even supplied with a rental vehicle at no cost to us and we spoke with Alicia and she went above and beyond to help us and answered all of our questions. She was very bubbly, energetic and professional and a very pleasant person to deal with. Also very knowledgeable and very helpful and attentive to our specific needs. Unfortunately we had some other issues and were still not completely satisfied so again we went back. We had spoke with Bruce and surprisingly enough according to THEM buying our car back and putting us into a different vehicle was the best answer. We agreed. For this we dealt with David Boratyn, clearly the best sales manager on the planet! He was also just as courteous and polite as Travis, Sean and everyone else at Imperial but he also portrayed the utmost professionalism and was very involved with our specific needs and moved swiftly to remedy our specific situation. We cannot speak highly enough of David. He was just absolutely amazing how he handled everything for us and we cannot thank him enough. When it came to the financial aspect of actually buying the car from Imperial we dealt with Ahmad Al-Jallad, also another amazing gentleman. He was also very professional and courteous and he talked with us the whole time while we were filling out paperwork to help ease our worries and help pass the time and just made us feel very relaxed and at home. He made that process seemingly fly by with his genuine, warming, and funny personality. He offered us everything they had available to us including a roadside assistance package which I would highly recommend to everyone. It was definitely a very relaxed atmosphere and we felt as though we were in the best hands throughout our whole car buying experience. If we could give each of those people a 10 star rating we would. We would definitely recommend Imperial Chevrolet to all of our family and friends and we'll definitely go back in the future! Honestly, I would fully recommend for anyone who is looking for a car to go to Imperial Chevrolet to buy it because they will work with you to make sure you're 100% satisfied and 100% happy with your new or used car! 5 stars for sure and if we could give ten stars we would! Absolutely amazing experience! Thank you so much to everyone at Imperial Chevrolet! More

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