Fernando Santiago

Very kind. Took the time needed to close my deal and it was past closing hours and they didn’t mind at all Took the time needed to close my deal and it was past closing hours and they didn’t mind at all More

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Ciocca was great to work with. Very smooth purchase. Mr. Santiago, Steve, and Ben were excellent. Thank you! Very smooth purchase. Mr. Santiago, Steve, and Ben were excellent. Thank you! More

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I was very pleased with the purchase of my new Forester. Fernando was a very helpful in explaining all the details of the car, and helpful when I had to call my insurance company. He is very personable an Fernando was a very helpful in explaining all the details of the car, and helpful when I had to call my insurance company. He is very personable and professional. Thank you Fernando for all the help in this purchase. More

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Our experience at Ciocca was great, but Fernando was the cherry on top of the cake. Buying a new car can be a stressful thing, especially for older folks, and Fernando made the whole process so relaxing. He cherry on top of the cake. Buying a new car can be a stressful thing, especially for older folks, and Fernando made the whole process so relaxing. He made sure we found the car we wanted. No pressure to buy anything else. He answered every question we had, and told us to call him anytime if we have any questions. He is an awesome asset to the dealership. Thank you so much Fernando. More

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Stopped by one evening to look at a used car. Travis was great to talk to and produced some number ranges for me to consider, based on the terms I said I wanted. He did not pressure me at all w Travis was great to talk to and produced some number ranges for me to consider, based on the terms I said I wanted. He did not pressure me at all when I told him I was looking at several other cars. We went back later in the week and dealt with Fernando who was nothing but helpful on the sales end. Everyone one there was so accommodating even though I showed up at 6:45 and they closed at 7 ( I mistakenly thought they were open until 8). We came to an agreement on price and payment. Car was ready the next day, and payment was even lower than the range they quoted me. One star off for how long I had to wait to sign final papers, I had an appt for 5:30, granted it was busy, but I waited for about 50 min. Troy in finance actually got me out of there in about 10 min or so once he and I sat down. Would definitely recommend. More

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We had a great experience at ciocca pre owned with Fernando. He walked us through all of the steps we needed and made sure to show us where everything was for service and if we needed any help with ou Fernando. He walked us through all of the steps we needed and made sure to show us where everything was for service and if we needed any help with our new car. More

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I had a great experience here Fernando Santiago jr was incredibly helpful he actually got a car that just came online and wasn’t even on the lot yet over to his lot for me within a few hours and I ended u incredibly helpful he actually got a car that just came online and wasn’t even on the lot yet over to his lot for me within a few hours and I ended up buying the car that day well putting a deposit to hold it I should say and a few days Later I got it… he and everyone there was very friendly and It was a quick process and they are genuinely good guys they don’t try to sell u on all sorts of things I was very pleased and I love my new car More

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The Dealership was very clean and well organized. Sales department was very knowledgeable and helpful. Met with Mr. Fernando Santiago, who offered water and/or coffee and was very patient with us. Sales department was very knowledgeable and helpful. Met with Mr. Fernando Santiago, who offered water and/or coffee and was very patient with us. Mr. Santiago also gave us a tour of the entire dealership and explained what we could do when it comes to servicing our vehicle. We also met Mr. Troy Nelson in the finance Dept. who was very professional and also very patient and helpful. A pleasure to deal with. Everyone was very friendly and gracious. In all, this is a dealership that I would recommend and certainly return to. More

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Off the bat this was a great experience for me. Fernando was on point for me at every turn, thank you. My wife love the explorer . was on point for me at every turn, thank you. My wife love the explorer . More

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Fernando was polite and helpful. We bought a used Ford through him and when the battery failed he came and gave it a booster charge. It failed a week later and after my charge the car was returned for ev through him and when the battery failed he came and gave it a booster charge. It failed a week later and after my charge the car was returned for evaluation. Fernando's boss, Marcus, arranged the testing which resulted in the Ford's alternator being replaced. We picked up the car the next day and were happy with the service and courtesy received from both men and the shop. More

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