

Ferdy Franco
Service writer
Herb Chambers INFINITI of Westborough
312 Turnpike Rd
Westborough, MA 01581
171 Reviews
Write a Review171 Reviews of Ferdy Franco
March 22, 2025
I have been using the Infiniti of Westborough Dealership for the last couple of years. I can’t say enough good things about them. Ferdy Franco has been my assigned Service Manager since day 1 and I am truly for the last couple of years. I can’t say enough good things about them. Ferdy Franco has been my assigned Service Manager since day 1 and I am truly grateful and happy to have him working with me on my vehicles. He is a stand up guy that is always polite, knowledgeable and happy to see me when I come in. He greets me at my door, and will then confirm why I am in for service and ask if I have any other concerns. As he walks me to the waiting area, lets me know that I will receive a text and calls about my service and when it’s done. My last visit was for my back breaks. The service technician takes a video as he walks through my car providing the detail he is seeing for both front and back and lets me know what is needed and recommended. At which point I am able to discuss the price with Ferdy. Once the service is done, I receive a text with the completed information and either Ferdy will get me in the waiting room, or call me if he knows I’ve left the dealership. If I need a loaner, which I did this last time, they provide new, clean, full of gas vehicle that makes me very thankful I am a customer at their dealership. They always wash my vehicle and make it feel like it’s brand new again. I’ve never had anything but wonderful care at this dealership where I know that when I leave, I’m not only happy, but I feel safe in my vehicle. More
March 01, 2025
Always a great experience everyone we deal with from. Customer service operator to make a appointment over the phone to the The the reps and techs at the dealership Thanks 😊 Customer service operator to make a appointment over the phone to the The the reps and techs at the dealership Thanks 😊 More
February 27, 2025
Beautiful, clean dealership. Knowledgeable and helpful sales department. Efficient service department. Always a pleasure to deal with. Knowledgeable and helpful sales department. Efficient service department. Always a pleasure to deal with. More
Other Employees Tagged: Max Elentukh
February 11, 2025
I've been using Herb Chambers Infiniti for many years now and their service is top rate! Ferdie is a great service rep and along with Matt they do a fantastic job for me every time. Good Men! and their service is top rate! Ferdie is a great service rep and along with Matt they do a fantastic job for me every time. Good Men! More
Other Employees Tagged: Matt Demers
February 05, 2025
Once again my service appointment was handled with professionalism and efficiency. The Herb Chambers Infiniti team of Westborough are just the very best. Matt and Ferdy are tremendous in their respons professionalism and efficiency. The Herb Chambers Infiniti team of Westborough are just the very best. Matt and Ferdy are tremendous in their response and service. Honestly, they are a big reason. I stay with Infiniti and this dealer. They always make our experience comfortable with a real personal touch. I like it! More
Other Employees Tagged: Matt Demers, Sami Zakhary, Stiwar Polanco, Boulis Ferris
February 01, 2025
The crew here seems to pay attention to detail and I always have had a good experience always have had a good experience More
Other Employees Tagged: Matt Demers, Max Elentukh