Ferdy Franco
Ferdy Franco at Herb Chambers INFINITI of Westborough
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Ferdy Franco

Service writer

Herb Chambers INFINITI of Westborough

312 Turnpike Rd
Westborough, MA 01581

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4.8
176 Reviews
4.8

176 Reviews

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176 Reviews of Ferdy Franco

April 15, 2025

Dealership Rating
Employee Rating

Sami was professional and very knowledgeable about the SUV. He was honest and laid out the various steps to complete the purchase transaction. Process went smooth because of Sami and Kevin.. More

by Ajay_n
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 16, 2025

Herb Chambers INFINITI of Westborough responded

Hi Ajay! We're delighted to hear that Sami and Kevin made your experience at Herb Chambers INFINITI of Westborough smooth and informative. Thanks for sharing your positive feedback!

April 11, 2025

Dealership Rating
Employee Rating

Effective and efficient service, coupled with good communication and follow up. Would definitely recommend to others. More

by DFR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Herb Chambers INFINITI of Westborough responded

Thank you for recommending Herb Chambers INFINITI of Westborough! We're delighted to hear that our service and communication met your expectations. We look forward to assisting you again in the future!

April 10, 2025

Dealership Rating
Employee Rating

Terrible experience, service department seems disconnected for everyone else. No updates, wouldn’t recommend ever. More

by Tyler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 11, 2025

Herb Chambers INFINITI of Westborough responded

Tyler, I'm sorry to hear about your experience with our service department. We strive for seamless communication and it's clear we fell short here. Please reach out so we can address this directly and make things right. Thank you, Boulos Ferris - General Manager - bferris@herbchambers.com

April 10, 2025

Dealership Rating
Employee Rating

Everything about the visit was easy and simple! Ferdy and Matt really do a good job with the service department here at HC Infiniti! More

by Nick Stukonis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Demers

Apr 11, 2025

Herb Chambers INFINITI of Westborough responded

Nick, we're delighted to hear that Ferdy and Matt made your visit smooth at Herb Chambers INFINITI of Westborough. Thanks for the shoutout!

April 05, 2025

Dealership Rating
Employee Rating

Outstanding service. Great pickup and delivery for minor service on car Kept in touch, quick turnaround and great pricing. Couldn’t ask for more More

by beatricemorse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 07, 2025

Herb Chambers INFINITI of Westborough responded

We're delighted to hear that you had an outstanding experience with our service team at Herb Chambers INFINITI of Westborough! It's great to know the pickup and delivery, communication, and pricing met your expectations. Thank you for choosing us!

March 30, 2025

Dealership Rating
Employee Rating

I always enjoy my experience working with ferdy. He's knowledgeable, helpful, and timely! He's an excellent rep! More

by LaurenCaparso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2025

Herb Chambers INFINITI of Westborough responded

Lauren, we're delighted to hear that Ferdy has consistently provided you with excellent service at Herb Chambers INFINITI of Westborough. Thank you for sharing your positive experience!

March 22, 2025

Dealership Rating
Employee Rating

I have been using the Infiniti of Westborough Dealership for the last couple of years. I can’t say enough good things about them. Ferdy Franco has been my assigned Service Manager since day 1 and I am truly More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2025

Herb Chambers INFINITI of Westborough responded

Sarah, thank you for sharing your positive feedback about Ferdy and the team here at Herb Chambers INFINITI of Westborough! We're delighted to know that our service consistently meets your expectations. Your satisfaction and safety are our top priorities, and we look forward to continuing to serve you in the future!

March 01, 2025

Dealership Rating
Employee Rating

Always a great experience everyone we deal with from. Customer service operator to make a appointment over the phone to the The the reps and techs at the dealership Thanks 😊 More

by lmsdiraimo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your positive experience with us at Herb Chambers INFINITI of Westborough! We're delighted to hear that our team, from customer service to the dealership reps and techs, provided great service. We appreciate your support and look forward to assisting you again in the future!

February 27, 2025

Dealership Rating
Employee Rating

Beautiful, clean dealership. Knowledgeable and helpful sales department. Efficient service department. Always a pleasure to deal with. More

by dobkin333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Max Elentukh

Feb 28, 2025

Herb Chambers INFINITI of Westborough responded

Thank you for the wonderful feedback! We're delighted to hear that you've had such positive experiences with our team at Herb Chambers INFINITI of Westborough. We look forward to serving you again in the future!

February 22, 2025

Dealership Rating
Employee Rating

Easy to get an appointment. Quick once the car was in there. Looked great after More

by michelle.karrat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2025

Herb Chambers INFINITI of Westborough responded

Thank you for the five-star rating! The team looks forward to working with you again! - Herb Chambers INFINITI of Westborough

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