Felix Ortega
Felix Ortega at Ford of Kendall
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Felix Ortega

SERVICE ADVISOR

Ford of Kendall

15551 S Dixie Hwy
Miami, FL 33157

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4.5
26 Reviews
4.5

26 Reviews

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26 Reviews of Felix Ortega

June 23, 2024

Dealership Rating
Employee Rating

This dealership ripped me off and tried to take advantage of me when I sent my car in to their service center. If you’re not a man who knows about mechanics I wouldn’t suggest using this dealership. More

by MSERRA327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 24, 2024

Ford of Kendall responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (305) 238-9211 and we will do our best to make this better. We hope to hear from you soon.

June 19, 2024

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Employee Rating

always have a great experience when servicing my vehicles. friendly staff, quick turnaround time for service. highly recommend. More

by Gnovo
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Frank Granda

Jun 22, 2024

Ford of Kendall responded

Hi, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!

June 17, 2024

Dealership Rating
Employee Rating

En esta oportunidad la atencion fue muy diligente y de primera, desde la recepcion hasta la entrega More

by Rubenochoa6941
Service Price Transparency
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Recommend Dealer
Yes
Jun 18, 2024

Ford of Kendall responded

Hola, ¡gracias por compartir tu experiencia positiva! Si alguna vez necesita algo más de nuestra parte, no dude en llamarnos o visitarnos. ¡Que tengas un día increíble!

June 17, 2024

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I took my Ranger there with a problem with the brake pedal that was too low, I had taken the truck several times to another Ford dealer with the same problem and they were not able to solve the problem. More

by Larry@larryandassociates.com
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 20, 2024

Ford of Kendall responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

June 16, 2024

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Felix Ortega was very professional and efficient. With His attention to detail at Five star , he is a great asset to Kendall ford and his superiors. More

by TIMEZONE130
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 20, 2024

Ford of Kendall responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

June 16, 2024

Dealership Rating
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Excelente servicio magnífica atención una muy buena experiencia los recomiendo mucho no duden en visitar el taller Ford More

by LIONY89ESPINOSA
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Garduno

Jun 18, 2024

Ford of Kendall responded

Hola, ¡estamos muy contentos de haberte brindado una experiencia tan positiva! Si alguna vez necesita algo más de nuestra parte, no dude en llamarnos o visitarnos. ¡Que tengas un día increíble!

June 15, 2024

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Employee Rating

Courteous and good follow up. One of the service men came and told us what he thought was going on More

by Debbieher
Service Price Transparency
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Recommend Dealer
Yes
Jun 19, 2024

Ford of Kendall responded

We are happy we could make your experience a positive one! Thanks again for your business! Take care!

June 14, 2024

Dealership Rating
Employee Rating

Initially there was an issue with the availability of parts for the recall. However they were able to complete the recall and fix the transmission. More

by GSHELOW
Service Price Transparency
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Recommend Dealer
Yes
Jun 19, 2024

Ford of Kendall responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

June 14, 2024

Dealership Rating
Employee Rating

I had an issue with my wiper are that basically came loose. With the week full rain in the forecast you would think it would be priority plus a safety issue. Well here we are a week later, when they wer More

by jjg5669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank Granda

Jun 19, 2024

Ford of Kendall responded

Hi, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (305) 238-9211 to speak to our manager directly.

June 13, 2024

Dealership Rating
Employee Rating

Get service department and great service personnel, front start to end and great quality service More

by JMANTILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 15, 2024

Ford of Kendall responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If there is anything else we can do to assist you, please let us know! Take care!

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