Felix Ortega

Always great service at Ford of Kendall, the service team is fantastic and professional. A+ is fantastic and professional. A+ More

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I set up an appointment for the yearly tune-up and to install the lights for the hitch behind my truck. I called several times to confirm that the parts were there and the two people I spoke to said, "D install the lights for the hitch behind my truck. I called several times to confirm that the parts were there and the two people I spoke to said, "Don't worry, when you bring the car in, we will install the lighting. Well, I brought the truck in and parts had not arrived. I don't understand why was it so hard to give me a concrete answer: yes the part is here or no the part is not here. So now, I have to make another appointment to get the lighting installed. And on a side note, when I got into my truck they had left the dirty security lug nut on the passenger seat. The mechanic didn't bother to put it back in it's case. I was also a bit surprised and disappointed that a courtesy car wash was not provided. Maybe when I go back next month, I will write a better review. More

by AIZAPRINCE Verified Customer Verified Customer

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The Best Ford Dealership Juan Torres is an asset to this dealership Very professional, honest, fair and very human to the customers dealership Very professional, honest, fair and very human to the customers More

by INCSTI1994 Verified Customer Verified Customer

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Felix was great. He was informative and professional. Easy to work with. Would work with him again. He was informative and professional. Easy to work with. Would work with him again. More

by anak Verified Customer Verified Customer

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Very professional and friendly. The service is Excellent. Thank you very much, Felix, for your service and help. The service is Excellent. Thank you very much, Felix, for your service and help. More

by Caiaffal Verified Customer Verified Customer

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Excellent-the service advisor was very thorough in explaining the service to be performed. He also recommended an additional service to maintain my cars performance. explaining the service to be performed. He also recommended an additional service to maintain my cars performance. More

by bjunior323 Verified Customer Verified Customer

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Outstanding service with a smile, my agent was awesome. All future business will be there. All future business will be there. More

by LYNN.HUDSON1953 Verified Customer Verified Customer

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Amazing customer service and my car was done super fast. Thank you Felix I appreciate it! Thank you Felix I appreciate it! More

by DENILIZ Verified Customer Verified Customer

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Had service on my truck, Felix was professional and helpful to get me in and out quickly. helpful to get me in and out quickly. More

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My vehicle is under warranty. The issues I had were taken care of. Felix Ortega (service rep) was very professional and helpful. Can't beat the service. The issues I had were taken care of. Felix Ortega (service rep) was very professional and helpful. Can't beat the service. More

by Mwalton65 Verified Customer Verified Customer

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