Felix Marquez

I took my car in and they stole my cologne. I wrote them an email they got back to be and the tech admitted he seen it and it probably fell out in the wash. Okay fine but my original email was over 2 months an email they got back to be and the tech admitted he seen it and it probably fell out in the wash. Okay fine but my original email was over 2 months ago. I written back twice and no reply sense the first admission of guilt. They obviously don’t care about me bringing back my 549. Horrible customer service and they have either thieves or just people who don’t care. I want a new bottle of cologne. I want the manager to contact me again not contact me then ghost me. Horrible business and if you go take all your valuables out of your car More

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I see some odd (what I would consider angry) reviews here, and they don’t make much sense to me based on my experiences. I’ve purchased 2 BMWs here in December 2019, March 2020, and had our X3 services here, and they don’t make much sense to me based on my experiences. I’ve purchased 2 BMWs here in December 2019, March 2020, and had our X3 services here as well. So I’ve been spending some time here. Everyone I’ve dealt with except for one finance person who is long gone, has been beyond friendly and courteous. Maybe even too professional sometimes? They are really prepared to deal with uptight image driven middle-Managers and aspirational status seekers with super inflated senses of importance, and it can take a minute for them to relax and be more personable but once they get to know you they are more than willing to adapt and treat you like a buddy instead of a “client” just takes a moment. Service department is a little cold Maybe, but efficient and upfront. Their diagnostic tools, and videos sent recording any issues found are top notch, if a bit spendy. But it’s a German OEM, they are doing things properly and by the book, it will always be an expense. Otherwise, after years of wonderful service and experience at BMW Seattle, I was glad to find a similar top tier service and sales experience at Arrowhead. More

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Professionalism Mr Bell was very easy to communicate with; he understood what we wanted he listen to us, he did everything he could to fit us in the car that we liked Mr Bell was very easy to communicate with; he understood what we wanted he listen to us, he did everything he could to fit us in the car that we liked. We are very pleased andI will recommend any of my friends and anybody I come in contact with. I’m looking for a car do you know somebody BMW Mr. Bell More

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Horrible customer service Where do I begin, had a loaner with this BMW dealership, upon returned asked the lot attendant if everything was good before I left and he said yes, I Where do I begin, had a loaner with this BMW dealership, upon returned asked the lot attendant if everything was good before I left and he said yes, I left and then I’m being contact by the service Felix that there is a chip In the windshield either I can pay $65 get it fixed or go through my personal insurance, not knowing that I had glass deductible of $500. Then I called and told Felix that go ahead and fixed the chip I will pay the $65. Then he informs me saying oh it’s a crack now not a chip. They keep changing their words from chip to crack. Spoke to the service director name Daren. Nothing happened, I know how rental car or loaner car works, once the customer leaves the lot and was not informed anything it shouldn’t be customers responsibility afterwards. I highly suggest Arrowhead BMW to educate their staff on how things are done. That was the last time I will go to Arrowhead BMW. I will return back to Camelback BMW at least they’re honest and get to you and pay attention to you while your still in their Lot. Once again Educate your employees on things that needs to be done. Otherwise you’ll lose more valued customers. More

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