Felipe Contreras

Zeigler Ford Lincoln responded

Thank you so much for taking the time to share your experience, and an even bigger thank you for trusting us with your fifth vehicle purchase. We truly appreciate your continued loyalty and support. We’re thrilled to hear that Felipe and Brian delivered another smooth, efficient, and enjoyable experience. Felipe takes great pride in helping each customer find the perfect fit at their own pace, and Brian is always working behind the scenes to secure the best financing possible. Knowing their efforts made a difference for you means a lot to our entire team. We’re grateful for the opportunity to serve you once again and are always here for anything you need down the road. Thank you for the high recommendation and for being a valued member of the Zeigler family! Sincerely, The Team at Zeigler Ford Lincoln of Elkhart

Zeigler Ford Lincoln responded

Thank you for sharing your feedback, and we truly appreciate your loyalty over the past several decades. We completely understand how disappointing and frustrating this experience must have been for you, especially after being excited about the Bronco Sport. Our team worked hard to explore every possible option to make the deal work, but unfortunately some factors outside of our control prevented us from securing a final approval. We never want a customer to feel strung along, and we’re genuinely sorry for how the situation made you feel. That is not the experience we want anyone to have at our store. We’re glad to hear you were ultimately able to get into a reliable vehicle. Whether someone purchases from us or another dealership, our goal is always to see them in a safe, dependable car that fits their needs. Your long-term business means a great deal to us, and we hope that once things settle, you’ll see this was an isolated situation and not reflective of the care we’ve always tried to provide. If you’re open to it in the future, we’d appreciate the opportunity to earn your trust back. If not, we truly wish you the very best moving forward. Thank you again for taking the time to share your experience.

Zeigler Ford Lincoln responded

thank you so much! We truly appreciate your continued trust in us. It means a lot to hear that the experience was smooth and easy—just the way it should be! Enjoy your new Explorer, and don’t hesitate to reach out if you ever need anything down the road. Thanks again from all of us here at Zeigler Ford!

Zeigler Ford Lincoln responded

We truly appreciate your loyalty and recommendation! It’s wonderful to know that both our sales and service departments have earned your trust. Thank you for being part of the Zeigler Ford Lincoln family—let us know if there’s anything we can do for you!