Fatima Fonseca | Page 6

We had a great experience with the entire staff at Niello BMW. We will be definitely be recommending them to others. BMW. We will be definitely be recommending them to others. More

by JREAGAN31 Verified Customer Verified Customer

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Helpful, playful, knowledgeable. Enjoyed shopping for a premium car with premium staff who supported my experience. Enjoyed shopping for a premium car with premium staff who supported my experience. More

by nfbanks Verified Customer Verified Customer

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I was very impressed with Fatima Fonseca from first digital contact to the ordering process and best fulfilment dealer experience ever. Smart, knowledgeable customer centered and did not waste my time digital contact to the ordering process and best fulfilment dealer experience ever. Smart, knowledgeable customer centered and did not waste my time--ultimately, the vehicle is amazing and I will be back to Ms. Fonseca and Niello when it's time for a new one. More

by carguy123 Verified Customer Verified Customer

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Dear Niello BMW Sacramento Team, I wanted to take a moment to extend my heartfelt thanks for the outstanding service I received during my recent purchase of my BMW M2. From the informative discussions moment to extend my heartfelt thanks for the outstanding service I received during my recent purchase of my BMW M2. From the informative discussions about the different options, placing the order, changing the order at the last minute (thank you Fatima), to the transparent closing and financing processes, every step was carried out with unmatched professionalism and genuine care. Driving away in my new BMW M@ was a special moment, made even more memorable by your exceptional team. Your dedication to ensuring a smooth and enjoyable car-buying experience did not go unnoticed. Thank you for raising the bar in automotive sales and service. Warm regards, Gil Caravantes More

by GIL.CARAVANTES Verified Customer Verified Customer

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It was a great experience working with Fatima. She listened to our requests and helped us get exactly the car we wanted. Thanks Fatima! She listened to our requests and helped us get exactly the car we wanted. Thanks Fatima! More

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⭐️⭐️⭐️⭐️⭐️ I recently had the pleasure of buying a new 2023 BMW M2 from Niello BMW Sacramento, and it was by far one of the best dealership experiences I've had. From the moment I walked through the door, 2023 BMW M2 from Niello BMW Sacramento, and it was by far one of the best dealership experiences I've had. From the moment I walked through the door, I was treated with the utmost professionalism and care. The staff members are not only knowledgeable about the BMW lineup but are genuinely passionate about ensuring every visitor feels valued. What particularly stood out to me was the seamless synergy among the team. Whether it was sales (Gary Carroll/Ryan Cox/Fatima Fonseca), service (Scott Glackin/Andrew Kemp), or finance (Robby Cochran), everyone was in tune with the needs of the customers and worked cohesively to provide a top-notch experience. Whenever I get my cars service, the service department is exceptional. My service advisor Andrew Kemp and his technicians take the time to explain the intricacies of my vehicle's maintenance, ensuring I had a comprehensive understanding of what is being done. It's clear that they pride themselves on transparency and building trust with their clientele. Purchasing or servicing a vehicle, especially a luxury sport brand like BMW, should come with a level of sophistication and class. Niello BMW Scaramento not only meets those expectations but consistently exceeds them. After my car is service, Michael Gutierrez brings my car, handed over my key and with a smile wishing me a safe and happy travel, that's service at it's best. To anyone in the market for a new or pre-owned BMW or just seeking top-tier vehicle servicing, I wholeheartedly recommend Niello BMW Sacramento Their commitment to excellence is palpable, and I am confident that every visit will be as remarkable as my own. More

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Always treated well at Niello Mini. Everyone is friendly and helpful. Always a good experience. Everyone is friendly and helpful. Always a good experience. More

by JTHURSTONCA Verified Customer Verified Customer

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Fatima Fonseca responded quickly, promptly placed my order, gave me regular updates and provided five star service on purchase day—didn’t waste time, got my trade and new car purchase handled quickly an order, gave me regular updates and provided five star service on purchase day—didn’t waste time, got my trade and new car purchase handled quickly and fairly, and moved me through the process as quickly as possible. NIELLO gets high marks as well for being customer focused and minimizing the not fun parts of the process. Five stars all around and I will return to Fatima and NIELLO for my next one! More

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Everyone was very helpful, answered all questions. Help set-up my BMW app and answers any questions I have had since delivery. Help set-up my BMW app and answers any questions I have had since delivery. More

by JOHNSON_LORI Verified Customer Verified Customer

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Fatima was professional and easy to work with, Great follow up and customer service throughout the process. follow up and customer service throughout the process. More

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