Farhat Khan

BEWARE! !!!!!! On July 24th we purchased an Alfa Romeo Tonale from this dealership. The car had battery issues, and we were told we couldn’t take it that day !!!!!! On July 24th we purchased an Alfa Romeo Tonale from this dealership. The car had battery issues, and we were told we couldn’t take it that day as it needed to be taken to maintenance to wish we thought the battery would be replaced. We receive the car the next day July 25th and only drove the car for 5 days before it already had broken down on August 1st. Imagine getting to your car after a 12-hour shift and your new car gives you around 13 different warning messages and doesn’t even turn on. Contacted the dealership and since it wasn’t an emergency for them, and they are probably used to these types of practices they made me wait until the next day to take the car. The dealer also has zero loaners for customers. Seven days went by with no updates, no one had any ideas of what was wrong with the car. Was it just the battery??? I stared understanding then they had sold us a car with issues, lots of issues and they knew about It, Still Rick Case Alfa Romeo decided to sell us a defective car just like that and hope we would just take it. After 7 days on August 7, we showed up at the dealership, and we were advised 4 different things in a matter of 5 minutes: • Your service advisor is off today • We haven’t been able to figure out what is wrong with the car • We just got the battery 4 days ago, but we have been testing the car (for 3 more days) • Oh wait, your car is ready!! They will bring it up in a second. (40 minutes later) We did speak to one of the managers Rino Fabrizio and we explained we were very worried we were being scammed. That they sold us a defective car that they knew had a million issues and no one seemed to care. We stated that no individual I ever met bought a new car and only drove it 4 days before it was already back in service for 7 days. We asked for them to change it and he stated there as nothing he could do and they wouldn’t take the car back. I said no, this is wrong and there is no way you can do this to people. He said we replaced the battery, and you are not going to have more issues, I said, no, this car has a million issues, and we will be back. We drove of the lot and already receive a warning message regarding the bakes and only 2 days after the car stopped working again. This was yesterday August 10th. We obviously rushed to Rick Case Alfa Romeo and demanded that they take their car back to which the dealer only reply was WE WILL DAMAGE YOUR CREDIT if you give us this car. Zero responsibility, zero respect for consumers, zero empathy, zero owing you to what the way they are practicing sales by selling defective cars to people and they threatening to make them keep it. I had never heard of a dealer that would do this. Never heard of a Dealer that must actually threaten customers with lawyer and ruining their credit in order to sale a car. Forget Customer Service, this is not something they practice. We only wanted them to take responsibility for what they did to us, give us our money back and show some respect. However, for them this is too much to ask. They only threaten us with ruining our credit. When a company like this treats you like GARBAGE, show the what you are truly WORTH More

Report | Print

BEWARE! !!!!!! On July 24th we purchased an Alfa Romeo Tonale from this dealership. The car had battery issues, and we were told we couldn’t take it that day !!!!!! On July 24th we purchased an Alfa Romeo Tonale from this dealership. The car had battery issues, and we were told we couldn’t take it that day as it needed to be taken to maintenance to wish we thought the battery would be replaced. We receive the car the next day July 25th and only drove the car for 5 days before it already had broken down on August 1st. Imagine getting to your car after a 12-hour shift and your new car gives you around 13 different warning messages and doesn’t even turn on. Contacted the dealership and since it wasn’t an emergency for them, and they are probably used to these types of practices they made me wait until the next day to take the car. The dealer also has zero loaners for customers. Seven days went by with no updates, no one had any ideas of what was wrong with the car. Was it just the battery??? I stared understanding then they had sold us a car with issues, lots of issues and they knew about It, Still Rick Case Alfa Romeo decided to sell us a defective car just like that and hope we would just take it. After 7 days on August 7, we showed up at the dealership, and we were advised 4 different things in a matter of 5 minutes: • Your service advisor is off today • We haven’t been able to figure out what is wrong with the car • We just got the battery 4 days ago, but we have been testing the car (for 3 more days) • Oh wait, your car is ready!! They will bring it up in a second. (40 minutes later) We did speak to one of the managers Rino Fabrizio and we explained we were very worried we were being scammed. That they sold us a defective car that they knew had a million issues and no one seemed to care. We stated that no individual I ever met bought a new car and only drove it 4 days before it was already back in service for 7 days. We asked for them to change it and he stated there as nothing he could do and they wouldn’t take the car back. I said no, this is wrong and there is no way you can do this to people. He said we replaced the battery, and you are not going to have more issues, I said, no, this car has a million issues, and we will be back. We drove of the lot and already receive a warning message regarding the bakes and only 2 days after the car stopped working again. This was yesterday August 10th. We obviously rushed to Rick Case Alfa Romeo and demanded that they take their car back to which the dealer only reply was WE WILL DAMAGE YOUR CREDIT if you give us this car. Zero responsibility, zero respect for consumers, zero empathy, zero owing you to what the way they are practicing sales by selling defective cars to people and they threatening to make them keep it. I had never heard of a dealer that would do this. Never heard of a Dealer that must actually threaten customers with lawyer and ruining their credit in order to sale a car. Forget Customer Service, this is not something they practice. We only wanted them to take responsibility for what they did to us, give us our money back and show some respect. However, for them this is too much to ask. They only threaten us with ruining our credit. When a company like this treats you like GARBAGE, show the what you are truly WORTH. More

Report | Print

Outstanding sales team I can't say enough about Marco Sciuto, my salesman today. Marco is genuine and professional. This was my first experience with Alfa Romeo and Marco I can't say enough about Marco Sciuto, my salesman today. Marco is genuine and professional. This was my first experience with Alfa Romeo and Marco worked diligently to be sure all my questions were answered, and that I got the car I wanted with the best deal possible. I'm so grateful for his help, time and honestly. More

Report | Print

Amazing I called ahead to let them know what I was interested in and when I arrived it was sitting up front waiting, My husband and I both test drove the car I called ahead to let them know what I was interested in and when I arrived it was sitting up front waiting, My husband and I both test drove the car and loved it. They gave us a price that was beyond fair...This was quick and stress free! More

Report | Print

Worth the drive from Jacksonville, Fl I drove 700 miles in a day to get the deal of my lifetime with Rick Case Fiat. Cristiano, Juan, Marco, Farhat and Maria were Superb with getting me th I drove 700 miles in a day to get the deal of my lifetime with Rick Case Fiat. Cristiano, Juan, Marco, Farhat and Maria were Superb with getting me through the process. I highly recommend this place and will be back for other cars. Thank You! More

Report | Print