Farah Islam

Good sales and financial support. Was very easy to buy a car. Could improve the car setup with the “genius” consultant as it was rushed and incomplete. The dealer had a lot more ca Was very easy to buy a car. Could improve the car setup with the “genius” consultant as it was rushed and incomplete. The dealer had a lot more cars available than I had expected. Very pleased with the process. More

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The above question needs a maybe, not simply yes or no. Everyone at the dealership was friendly and answered my questions. Nonetheless I had a lot of frustration after I left the dealership and got home Everyone at the dealership was friendly and answered my questions. Nonetheless I had a lot of frustration after I left the dealership and got home. One big problem was that although this is my fifth BMW, it is very different and far more complicated than the first four, and I had no idea of which questions to ask. To start with, I was given two keys to the vehicle, one of which did not work. I discovered this when I got home and could not stop the engine or lock the car. I checked the owner's manual and confirmed I was pressing the right button. I then called the dealership and was told to try the other key. To my great relief it did work. Farah brought me a new key and programed it at my house in Bethesda. He saved me another trip to Alexandria, which I appreciate. However, when I took the X5 to get a Maryland inspection it could not be done because someone did not leave in the car the device to unlock the wheels. So I had to drive back to Alexandria to get it. Until Farah brought me the new key and showed me more about the vehicle I did not know how to turn on the radio, or to use the little wheel that brings up the apps and programs. I also was not shown how to charge the battery. I went to Electrify America and discovered that the connections did not fit my vehicle. I subsequently learned on my own that I cannot use a fast charger on a hybrid vehicle. I could go on, but the picture is clear. I simply wasn't checked out on the vehicle in an adequate manner. I have declined to provide a rating for Farah. I do not know whether the overall approach of the dealership is defective as opposed to his own approach. More

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