Faith Ruiz
Faith Ruiz at Silver Star Motors
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Faith Ruiz

Service Advisor

Silver Star Motors

36-11 Northern Boulevard
Long Island City, NY 11101

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4.7
29 Reviews
4.7

29 Reviews

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29 Reviews of Faith Ruiz

July 22, 2024

Dealership Rating
Employee Rating

She was great very helpful as well. Definitely went above and beyond I was very very pleased with the service and repairs as well!!!! More

by quezo456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 23, 2024

Silver Star Motors responded

We're delighted to hear you had such a positive experience with our team at Silver Star Motors! Thanks for sharing your feedback and trusting us with your service and repairs.

July 18, 2024

Dealership Rating
Employee Rating

My repairs was excellent I'm very happy wait silver star motorsi will came back for more repairs More

by sicard233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2024

Silver Star Motors responded

Thank you for the positive review of Silver Star Motors!

March 28, 2024

Dealership Rating
Employee Rating

I was working with service associate by the name of Apostle. He was very professional and knowledgeable. very much appreciated his professionalism More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cindy Casas, Carlos Mejia

Mar 28, 2024

Silver Star Motors responded

Michael, we're glad to know Apostle provided you with such professional and knowledgeable service at Silver Star Motors. Thanks for sharing your experience!

March 25, 2024

Dealership Rating
Employee Rating

Faith did a great job managing a difficult situation between myself, the dealership, and MB USA! More

by bill.nelson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Delgado , Daniel Rosa

Mar 25, 2024

Silver Star Motors responded

Thank you for this high-star rating of Silver Star Motors! We will pass along your appreciation to Faith. Have a lovely day!

February 13, 2024

Dealership Rating
Employee Rating

My experience at silver star motors was second to none ! No one does a better job at service . More

by Jason
Purchase Time
Recommend Dealer
Yes
Feb 13, 2024

Silver Star Motors responded

Thanks so much, Jason. We look forward to your next service visit to Silver Star Motors!

February 11, 2024

Dealership Rating
Employee Rating

They sold me a new car with transmission problems and cosmetic defects. They didn't fix everything and I had so many more problems they refuse to let me out of my contract. They were rude and disrespectf More

by Andrewscatpack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 14, 2024

Silver Star Motors responded

I'm sorry to read about your experience, Andrew. It's important that our customers feel respected and satisfied with their purchase, so it's concerning to see we've missed the mark here. We'd like an opportunity to discuss this further and find a resolution that works for everyone - please reach out at your earliest convenience. Thank you, Matt Fattah - Sales Manager - (718) 361-2332

February 04, 2024

Dealership Rating
Employee Rating

Went to pickup my car after giving it out for service and notice that I did not receive my complimentary car wash. I question the attendant about not receiving the car was and he lied that it was washed. He More

by Powellat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 08, 2024

Silver Star Motors responded

I'm sorry to hear your recent experience fell short of expectations. We strive for top-notch service and it's clear we've missed the mark, especially regarding the complimentary car wash. Your feedback is valuable as it helps us improve our processes, and if you'd like to share anything additional concerns with me, I invite you to reach out any time. - Christopher Ambrico - Service Director - (718) 361-2332 x 6168

January 27, 2024

Dealership Rating
Employee Rating

I gave him a 5 star. He did an excellent job. I was out in a couple hours thanks to him. More

by deweybarranco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jay Dari, Florence Cai, Roy Lerman, Nicholas Samuel, Matt Fattah , Yuriy Belyanskiy, Robert Sulaymanov

Jan 29, 2024

Silver Star Motors responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Silver Star Motors. Safe travels!

January 23, 2024

Dealership Rating
Employee Rating

Faith was great ! Very professional, honest and friendly. Great customer service. it was done even faster than promised. More

by freerob7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2024

Silver Star Motors responded

We're so glad to know that you had a great experience with Faith at Silver Star Motors! It's wonderful to see such positive feedback about our team. Thanks for choosing us — we hope to serve you again in the future!

January 06, 2024

Dealership Rating
Employee Rating

Faith was great ! Explained everything clearly. Service was great in and out the same day. More

by FrankBoileroom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2024

Silver Star Motors responded

We're glad you enjoyed working with Faith and our team, Frank! We appreciate your business and hope to see you again for another efficient service at Silver Star Motors. Safe travels!

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