Faith Kennedy

Terrible Service under this new Owner. My Wife's Sonata Hybrid lost power doing 60 mph in heavy traffic on Ben White Blvd. Dash warning appeared: Hybrid Battery Failure. then, Turn Off E My Wife's Sonata Hybrid lost power doing 60 mph in heavy traffic on Ben White Blvd. Dash warning appeared: Hybrid Battery Failure. then, Turn Off Engine. It was towed to Steele Hundai/Kyle where their tech guy cleared the warning codes without writing them down. then drove it 50 miles and reported: After two weeks and many calls and failures to return my calls, they said, the warnings did not reappear and said she should drive it until the warnings came on again and presented me with a $250 bill for "evaluation". I could have gotten that advice for free at AutoZone; And A.Zone would have had the good sense to write down the error codes that indicated what the problem is. I've never experienced such distain for their customers and uttler lack of professionality. More

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EXCELLENT SERVICE FROM FAITH AND RAY IN SERVICE, FAITH WAS POLITE AND HELPFUL AND RAY WAS KNOWLEGEABLE IN HELPING EXPLAIN THE RECOMMENDATIONS NEEDED BASED ON MY MAINTENACE BOOK FROM HYUNDAI. I WAS ABLE TO WAS POLITE AND HELPFUL AND RAY WAS KNOWLEGEABLE IN HELPING EXPLAIN THE RECOMMENDATIONS NEEDED BASED ON MY MAINTENACE BOOK FROM HYUNDAI. I WAS ABLE TO GET AN APPOINTMENT WITHEN 3 WEEKS, AUSTIN AND SAN ANTONIO HYUNDAI LOCATIONS DID NOT HAVE APPOINTMENTS UNTIL MAY 2024. MY OIL CHANGE AND RECALL TOOK 1 HOUR 30 MINS SO I DIDNT HAVE TO STAY ALL DAY. More

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