Faith Ali

Immediately engaging and friendly employees that were helpful and knowledgeable. We felt secure in making a purchase with this dealership, and felt they had our best interests at heart. helpful and knowledgeable. We felt secure in making a purchase with this dealership, and felt they had our best interests at heart. More

by Vsmcdonald Verified Customer Verified Customer

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The service center staff was pretty decent. However, the vehicle I purchased from here wasn't. I even encountered some very harsh service from John, but we somewhat overcame it eventually. Just However, the vehicle I purchased from here wasn't. I even encountered some very harsh service from John, but we somewhat overcame it eventually. Just wasn't the experience I expected or desired overall. More

by K Verified Customer Verified Customer

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Had an excellent experience at your dealership! The staff was friendly, knowledgeable, and made the car-buying process smooth and enjoyable. I'm very happy with my new vehicle and would highly reco The staff was friendly, knowledgeable, and made the car-buying process smooth and enjoyable. I'm very happy with my new vehicle and would highly recommend your dealership to others! Great service. More

by sbach1204 Verified Customer Verified Customer

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The process of buying our new Carnival HEV is was really easy. Darwin Orellana and the rest of the team made this a great process. Happy to have found them and got a great deal on the new Carnival. easy. Darwin Orellana and the rest of the team made this a great process. Happy to have found them and got a great deal on the new Carnival. More

by joonkim0123 Verified Customer Verified Customer

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Nice folks. Getting the vehicle was quick enough and fairly easy. However, this dealership tells you one thing only to do another. I have yet to receive ANY of t Getting the vehicle was quick enough and fairly easy. However, this dealership tells you one thing only to do another. I have yet to receive ANY of the calls that I was told would happen BEFORE I purchased my Jeep, particularly one about a repair. I had to track my salesman down over the course of a week, only for him to tell me that the terms we agreed upon to have the repair done ANYWHERE now had to be done at their facility only (which is almost 2 hours away AND on certain days). Called back and spoke to a sales manager about the problem, she listened and said she would call me back with a day or so with possible solutions. Never received that call (going on at least two weeks now). At this point, I’m not expecting anything else from these folks. They turned out to be your “typical” dealership and as of now I would NOT recommend Koons Kia to anyone I know. More

by morgan.billing1 Verified Customer Verified Customer

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David was amazing, he knew exactly what we were looking for and made the car buying process super simple. Everyone we work with there was professional and really went above and beyond! for and made the car buying process super simple. Everyone we work with there was professional and really went above and beyond! More

by Jesca Daniels Verified Customer Verified Customer

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Great customer service. Friendly staff who are very knowledgeable. I would recommend this dealership to my friends. Friendly staff who are very knowledgeable. I would recommend this dealership to my friends. More

by rmaynor22 Verified Customer Verified Customer

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While the sales manager was wonderful, the two sales agents I dealt with were not. One was either dishonest or incompetent. The other was patronizing and rude. agents I dealt with were not. One was either dishonest or incompetent. The other was patronizing and rude. More

by smlee50 Verified Customer Verified Customer

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For the most part my experience with Koons Kia was great. I stopped in on a whim to look at a car. Everyone was welcoming and they worked to answer my questions. After about a month, I decided to purchase I stopped in on a whim to look at a car. Everyone was welcoming and they worked to answer my questions. After about a month, I decided to purchase through Koons Kia and the delivery was also great. At the time of purchase there was only 1 Key Fob available and I was told to reach out to schedule a time to pick up a second one, have it programmed. Unfortunately this process didn't go as smoothly as promised because I had to call, text and email quite a few times with no success. Since I live over 60 miles away from the dealership, I decided to purchase a new OEM Key Fob directly and have it programmed at my local Kia dealership. More

by wfobbs Verified Customer Verified Customer

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All good thanks, Thanks for the car wash! Will be back for some maintenance work...wb Will be back for some maintenance work...wb More

by DKBONDI Verified Customer Verified Customer

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