Fabio Castellon

We purchased from this dealership a few years ago and had a great experience so we decided to buy again, but they’ve definitely went way downhill over the years. First, the person helping us named Allison al a great experience so we decided to buy again, but they’ve definitely went way downhill over the years. First, the person helping us named Allison almost seemed like it was a burden to show us the cars. We wanted to see several Tucsons since they’re so many versions of it, and once we said that she instantly tried to talk us into only seeing 1 or 2. During the financing portion, I asked about several of the deals advertised online and was told she didn’t know about those and they’re probably last months deals and aren’t updated. We submitted our credit application with her between 8-8:30pm, but apparently the finance manager didn’t get it until 10pm. They close at 8 so there weren’t many people there and no one could account for why we had to wait 1.5 hours for the application to be submitted. This dealership also stopped allowing outside funding, so while I could get a better deal on a loan at a different bank, they wouldn’t accept it and they force you to finance with them. They didn’t have that policy last time and we will not buy from them again because of this. They also severally undervalued our trade in. They offered $2.5 k less than carvana, and then their estimate of our trade in was lower than even the lowest price listed on their trade in tool even though the car was in great shape. Lastly, the finance manager was too persistent. We didn’t meet with him til after 10pm when the application came back and when reviewing all of the additional warranties, I had to tell him no at least 3 times before he would listen, and even then he kept trying to tell me stories about why it was important to buy it. We bought our previous car here in only two hours and this experience was 4+ hours. More

by Jessica Verified Customer Verified Customer

Report | Print

Great service . Everyone I spoke with was helpful and friendly. No issues of any kind Everyone I spoke with was helpful and friendly. No issues of any kind More

by R.ROLLINS63 Verified Customer Verified Customer

Report | Print

My wife and I both in our mid-seventies are leaving Hyundai of Wesley Chapel feeling very CONFUSED AT WHAT JUST OCCURED. I talked with the sales manager, Fabio on the phone to receive a quote for trad Hyundai of Wesley Chapel feeling very CONFUSED AT WHAT JUST OCCURED. I talked with the sales manager, Fabio on the phone to receive a quote for trading in my 2023 Tuscon sel for a leased 2025 Hyundai Tucson sel. Fabio quoted me a monthly lease amount that was more than we wanted to spend. So, I told him the payment I was looking for and we couldn't come to an agreement. I thanked him and hung up. Within 15 minutes another sales manager called and explained they wanted me to lease a Tuscon. Quoted a monthly payment close to what I wanted to pay as long as I put some money up front. Agreed on Deal. The following day went to dealership. After choosing the car, we sat with David, their salesman, (Fabio was running late) and chose the car and signed all the preliminary paperwork. Told that the financial specialist would be with us in a few minutes. While we were waiting, David asked me to add a 5-star rating for the dealership in Google, which I did. After 2 hours of waiting, Fabio came out with a piece of paper showing a different payment amount. He explained that when he quoted the original payment, he included sales tax. The price that the second manager quoted did not include sales tax. He showed us a piece of paper with pen in hand where I could sign and pay it now or within the loan. Made me feel very uncomfortable in the way he was presenting it. He also stated that the first payoff price pulled yesterday from Hyundai was less than the payoff price today. But he would cover that difference. We were exhausted and very easily could have signed the paper. But maybe we're getting old, but we still can form an educated opinion as to what just occurred. We got up and left after I stood and watched him void the documents we signed. More

Report | Print

Good costumer service. Very professional s Waiting area nice and relaxing. Good communication with costumer. > Very professional s Waiting area nice and relaxing. Good communication with costumer. > More

by SILMER2001 Verified Customer Verified Customer

Report | Print

Jasmine the best person I have dealt with @ this dealership. Most certainly deserves acknowledgment. As far as the dealership - am no longer satisfied with it whatsoever. dealership. Most certainly deserves acknowledgment. As far as the dealership - am no longer satisfied with it whatsoever. More

by ERSWEETY01 Verified Customer Verified Customer

Report | Print

The dealership sold me a car with a bad alternator. Justin had my vehicle 3 days and told me all systems were fine. I took my car to a Nissan dealership up the street. They kept my car overnight and d Justin had my vehicle 3 days and told me all systems were fine. I took my car to a Nissan dealership up the street. They kept my car overnight and discovered the bad alternator. I had to pay $1200 to get it fixed. This is on top of the $13,000 cash that I paid for the car. On top of that! The recommended psi for the tires on my 2016 Altima is 33psi. They had 40 psi in the tires More

by JAIMAL.SHELTON Verified Customer Verified Customer

Report | Print

Muy amable todo el equipo de trabajadores en especial al señor fabio y a David Fernández Gracias señor fabio y a David Fernández Gracias More

by laydanunez2901 Verified Customer Verified Customer

Report | Print

I love Wesley Chapel dealer because they are prompt and honest and the salesman gave us a very fair price for the car. I was very Satisfy honest and the salesman gave us a very fair price for the car. I was very Satisfy More

by ADA526 Verified Customer Verified Customer

Report | Print

Hyundai did not stand behind their vehicle my Santa Fe had 114,000 miles on it had a regular oil changes and the engine is blown and I got stuck with the car. I will never buy a Hyundaiproduct again. had 114,000 miles on it had a regular oil changes and the engine is blown and I got stuck with the car. I will never buy a Hyundaiproduct again. More

by Bob Verified Customer Verified Customer

Report | Print

Noah, Oliver, Fabio, Manny, Bradley, Charlie and Jose were all amazing! They made my buying experience a pleasant one! were all amazing! They made my buying experience a pleasant one! More

by KERWIN.ARTIGAS Verified Customer Verified Customer

Report | Print